Crestmont Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThough the accusations were not false, the dealer has since returned my vehicle to me and refunded $out of the $down paymentI will never shop there again, we were able to come to a mutual agreement and now consider this complaint to be solved

Please review our attachment Page is the Certified Pre-Owned power train limited warranty provisions and page is the Certified Pre-Owned wrap service contract Both were signed and acknowledged by Mr [redacted] Page is our internal repair order which documents that our certified pre-owned inspection was performed Page is our goodwill no charge replacement of new tires plus mounting and balancing per Mr [redacted] 's request Page details the $1,which was not charged to Mr [redacted] and was paid for by Crestmont Page is the alignment which Mr [redacted] received yesterday again at no charge Crestmont has gifted over $1,in service parts and labor to satisfy Mr [redacted] yet each encounter leads to additional requests We are confident that we have made every effort to satisfy Mr [redacted] 's requests

Initial Business Response / [redacted] (1000, 8, 2016/05/17) */ Received from business via email: Hi David- We didn't respond to the case because we've come to an agreement with the customer to cover their repairs with no cost to MrsS***We are waiting on her to return the release agreement to us Do you still want me to go and respond in your system? Thanks, Alex Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Crestmont Hyundai has agreed verbally to send a check to Taylor Hyundai in Augusta, Gain the amount of $to pay for the parts and labor for the damages they caused my vehicleTaylor Hyundai has ordered the parts but has not received the check as promised for parts and laborNow Crestmont is expecting me to sign a waiver that they will no longer have any responsibility for my car damagesI will not sign this until the check is received, cashed, and clearedI told them this Final Business Response / [redacted] (4000, 13, 2016/05/23) */ MsS [redacted] signed and returned the release and as a result we have released the check to the Georgia dealership Final Consumer Response / [redacted] (2000, 15, 2016/05/26) */

Initial Business Response / [redacted] (1000, 13, 2016/03/29) */ *SEE ATTACHMENT [redacted] CRESTMONT HYUNDAI CENTER ROAD BRUNSWICK, OHIO March 24, From: Crestmont Hyundai To: Revdex.com of Akron Subject: Explanation of Sheree W***'s Vehicle Complaint Reference: Complaint Activity Report Case# [redacted] Sheree W [redacted] came into Crestmont Hyundai on December 11, Repair Order number [redacted] (enclosed) Sheree W [redacted] requested her car looked at for the Recall engine inspection/replace per TSB# 15-01-The check was performed and the vehicle passed inspection for that TSBThe Customer also requested that we look at the engine because as the customer states in the invoice that to her "its burning excessive oil and sometimes notices black smoke coming from the tailpipes when driving"The car was down quarts at this time and was topped of per the TSB and recallLast oil change on record was September 2, and the mileage was 82,which is months and 5,miles drivenAccording to Hyundai Engineering Qt every month is consumption for a vehicle of this type and Sheree W [redacted] still wanted Crestmont service to pursue to see if she might still be eligible for excessive oil consumption we then started what is referred to as a Oil Consumption Test in which the oil level stick is then marked and mileage is documented and then the customer is to return at a predetermined mileage in this case miles or (88762)Customer returned on January 4, RO at mileage at that time it was two (2) quarts low and contacted Tech line to start a caseCase number Hyundai engineering instructed us to replace the valve cover, and PCV valve and clean out residual out of intake, a loaner car was provided at no cost to the customer for the days that we needed to work on the carCrestmont performed all the work listed and Sheree W [redacted] picked up her car and informed that she needed to return to Crestmont for a Oil Consumption Test in miles or The vehicle returned on January 22, and a consumption test was performed and the car was only down or 1/quart witch Tech line was notified and stated that this is consumption and that everything is okWe also scanned a check engine light for Sheree W [redacted] free of charge the codes referenced weak/slow to change oxygen sensorsDo to the frequency of Sheree W***'s visits we contacted prior approval and received approval from Hyundai to replace her Oxygen sensors free of charge for customer satisfaction Crestmont Hyundai contacted Hyundai Consumer Affairs and was notified Sheree W [redacted] took her car to Ganley West side imports and was no longer doing business with CrestmontNo engine was ever authorized but they did offer her the Oxygen sensors as a goodwill measure as per our above referenceEngine replacement requires approval from Hyundai corporate and they have not found the case to warrant a new engine

Initial Business Response / [redacted] (1000, 11, 2015/08/21) */ Complaint Case # [redacted] We at Crestmont Hyundai value our customers for life and ask our sales team to follow up with each customer to make sure they have a completely satisfied experienceAlong with that we are in need of clean trades for our pre owned lotAnd the market is so strong now that most customers can upgrade to newer vehiclesTime to time there are extra incentives and rebates that we can pass along to our valued customersThe majority of our customers like the interaction and take advantage of the great dealsWe do apology for any issues we caused Mr [redacted] and going forward will not call or text him regarding any specials or upgrades Thank you, Bob T(General Sales Manager)

Initial Business Response /* (1000, 11, 2016/03/28) */
*SEE ATTACHMENTS*
S*** Response:
Page of
Ester and Kevin S*** purchased an Acura RSX from Crestmont on November 21, Crestmont took this vehicle in on trade in early October of The vehicle had over 129,miles and
it passed our safety inspection and was offered for sale as isEnclosed, please find the following documents
Page --The retail buyers order signed by Ester S*** in two placesAt the top it was signed very specifically that the vehicle was "as is" and the customer is responsible for all repairs
Page --The delivery report where it is specific that the dealer owes no items past delivery and again we referenced the vehicle being sold "as is." MsS***'s signature is at the bottom of the page
Page -- The FTC sticker which shows that the vehicle was being sold "as is"MsS***'s signature is at the bottom of the document
Page --The extended protection plan menuThis page outlines the various protection plans that we offer and MsS*** again signed that the vehicle was being purchased "as is."
Page -- Our repair order when we took the vehicle in on trade showing that we performed the "as is" inspectionIn order to make the vehicle safe for sale, we replaced the batter and the rear rotors
Page -- Our repair order At the time of delivery the vehicle had another dead battery and to satisfy the S***'s we replaced the alternator and the battery
Page -- Our repair order The S***'s came back on December 19th and asked for us to address several concernsWe quoted them $2,to perform their requested repairs and they declined to have the work done
We are having a difficult time understanding how the S***'s could have spent $6,repairing their vehicle when our estimate was for $2,We also encourage all of our customers to take our vehicles to independent mechanics before purchase so that they can be assured of our level of reconditioningIf their vehicle is still in need of repairs, we would offer 5% off of the necessary repairs but we do not feel as though a $6,settlement is reasonable because of the clarity in our paperwork that they were buying a vehicle "as is."
Initial Consumer Rebuttal /* (3000, 13, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales tactics are what the complaint is aboutMy wife wanted to get the car checked by a machanic and was told no need our cars are completely checked over
The car ended up needing a clutch,and a complete valve job, thats how the cost got to $We have put more money into the car that we paid for itYou lead my wife to believe that your used cars were completely gone over and talked her out of getting it checkedI believe that had we got it checked out we would not have bought the car
Final Business Response /* (4000, 15, 2016/04/05) */
Our sales staff encourages customers to take our vehicles to independent mechanics for inspection prior to deliveryIf you would like, assuming that we can get permission to connect you, we would be happy to put you in touch with several of our clients who did take their vehicles to independent mechanics, prior to purchasing from CrestmontAttached please find a text message exchange between the salesperson and Esther S*** the day after they took delivery where she did not mention any concerns with the vehicleIf there was concern, I would expect that it would have been voiced soonerOur original offer to discount the repairs still standsThanks

Initial Business Response /* (1000, 13, 2016/04/22) */
Received via email:
From: ***>
Subject: AUTOCAP Complaint *** Closure
Date: April 05, at 9:16:AM EDT
To: "Alex LP***"
April 5,
Alex P***
Crestmont Hyundai
Center Rd
Brunswick, OH
Dear MrP***
I am writing in regards to AUTOCAP complaint, case #*** filed against your dealership by MrBrian K***As you know, AUTOCAP is a third-party mediation program endorsed by the Ohio Attorney General's Office and designed to resolve disputes between consumers and automobile dealers
In the consumer's complaint, he states that he was not made aware of his obligation to pay the disposition fee upon the return of his leased Hyundai Sonata
Through the course of mediation, the parties came to an agreement in which the dealership would contribute one-hundred dollars toward the disposition fee, paid directly to the lessor of the vehicle, Hyundai Motor Finance
Accordingly, AUTOCAP has closed case #***We are pleased that you and the consumer were able to reach a mutually agreeable resolutionPlease do not hesitate to contact AUTOCAP should you have an additional questions or concerns
Sincerely,
Jesse D***
AUTOCAP Mediator
***
***
*** (Direct)
*** (Fax)
Initial Consumer Rebuttal /* (3000, 17, 2016/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish to be reimbursed $I have a receiptThank you

Initial Business Response /* (1000, 5, 2016/07/01) */
Dear Lori,
Thanks for bringing your concerns to your attention. Our General Manger Jason H[redacted] has left a voicemail on your phone to speak with you. We've ordered your requested part and would like you to return Jason's call to confirm the...

details. Thanks very much.

Initial Business Response /* (1000, 8, 2016/05/17) */
Received from business via email:
Hi David-
We didn't respond to the case because we've come to an agreement with the customer to cover their repairs with no cost to Mrs. S[redacted]. We are waiting on her to return the release agreement to us. ...

Do you still want me to go and respond in your system?
Thanks,
Alex
Initial Consumer Rebuttal /* (3000, 11, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Crestmont Hyundai has agreed verbally to send a check to Taylor Hyundai in Augusta, Ga. in the amount of $2105.26 to pay for the parts and labor for the damages they caused my vehicle. Taylor Hyundai has ordered the parts but has not received the check as promised for parts and labor. Now Crestmont is expecting me to sign a waiver that they will no longer have any responsibility for my car damages. I will not sign this until the check is received, cashed, and cleared. I told them this.
Final Business Response /* (4000, 13, 2016/05/23) */
Ms. S[redacted] signed and returned the release and as a result we have released the check to the Georgia dealership.
Final Consumer Response /* (2000, 15, 2016/05/26) */

Initial Business Response /* (1000, 11, 2015/08/21) */
Complaint Case #[redacted]
We at Crestmont Hyundai value our customers for life and ask our sales team to follow up with each customer to make sure they have a completely satisfied experience. Along with that we are in need of clean...

trades for our pre owned lot. And the market is so strong now that most customers can upgrade to newer vehicles. Time to time there are extra incentives and rebates that we can pass along to our valued customers. The majority of our customers like the interaction and take advantage of the great deals. We do apology for any issues we caused Mr. [redacted] and going forward will not call or text him regarding any specials or upgrades.
Thank you,
Bob T. (General Sales Manager)

Initial Business Response /* (1000, 13, 2016/03/29) */
*SEE ATTACHMENT*
CRESTMONT HYUNDAI
2961 CENTER ROAD
BRUNSWICK, OHIO 44212
March 24, 2016
From: Crestmont Hyundai
To: Revdex.com of Akron
Subject: Explanation of Sheree W[redacted]'s Vehicle Complaint
Reference: Complaint...

Activity Report Case# [redacted]
Sheree W[redacted] came into Crestmont Hyundai on December 11, 2016 Repair Order number [redacted] (enclosed) Sheree W[redacted] requested her car looked at for the 132 Recall engine inspection/replace per TSB# 15-01-048. The check was performed and the vehicle passed inspection for that TSB. The Customer also requested that we look at the engine because as the customer states in the invoice that to her "its burning excessive oil and sometimes notices black smoke coming from the tailpipes when driving". The car was down 3 quarts at this time and was topped of per the TSB and recall. Last oil change on record was September 2, 2015 and the mileage was 82,530 which is 3 months and 5,232 miles driven. According to Hyundai Engineering 1 Qt every month is normal consumption for a vehicle of this type and Sheree W[redacted] still wanted Crestmont service to pursue to see if she might still be eligible for excessive oil consumption we then started what is referred to as a Oil Consumption Test in which the oil level stick is then marked and mileage is documented and then the customer is to return at a predetermined mileage in this case 1000 miles or (88762). Customer returned on January 4, 2016 RO at 88833 mileage at that time it was two (2) quarts low and contacted Tech line to start a case. Case number 8634767 Hyundai engineering instructed us to replace the valve cover, and PCV valve and clean out residual out of intake, a loaner car was provided at no cost to the customer for the days that we needed to work on the car. Crestmont performed all the work listed and Sheree W[redacted] picked up her car and informed that she needed to return to Crestmont for a Oil Consumption Test in 1000 miles or 89833. The vehicle returned on January 22, 2016 and a consumption test was performed and the car was only down .5 or 1/2 quart witch Tech line was notified and stated that this is normal consumption and that everything is ok. We also scanned a check engine light for Sheree W[redacted] free of charge the codes referenced weak/slow to change oxygen sensors. Do to the frequency of Sheree W[redacted]'s visits we contacted prior approval and received approval from Hyundai to replace her Oxygen sensors free of charge for customer satisfaction.
Crestmont Hyundai contacted Hyundai Consumer Affairs and was notified Sheree W[redacted] took her car to Ganley West side imports and was no longer doing business with Crestmont. No engine was ever authorized but they did offer her the Oxygen sensors as a goodwill measure as per our above reference. Engine replacement requires approval from Hyundai corporate and they have not found the case to warrant a new engine.

Please review our attachment.  Page 1 is the Certified Pre-Owned power train limited warranty provisions and page 2 is the Certified Pre-Owned wrap service contract.  Both were signed and acknowledged by Mr. [redacted].  Page 3 is our internal repair order which documents that our...

certified pre-owned inspection was performed.  Page 4 is our goodwill no charge replacement of 4 new tires plus mounting and balancing per Mr. [redacted]'s request.  Page 5 details the $1,191.41 which was not charged to Mr. [redacted] and was paid for by Crestmont.  Page 6 is the alignment which Mr. [redacted] received yesterday again at no charge.  Crestmont has gifted over $1,200 in service parts and labor to satisfy Mr. [redacted] yet each encounter leads to additional requests.  We are confident that we have made every effort to satisfy Mr. [redacted]'s requests.

Mr. [redacted] purchased a vehicle on March 27, 2018.  His claims about the details of the transaction are all false.  He returned on March 28th to explain that he purchased the wrong vehicle.  We cancelled his original transaction and Mr. [redacted] purchased a different vehicle on March...

28th.  Mr. [redacted] contacted the dealership on March 29, 2018 with the same claim that he purchased the wrong vehicle and again wanted cancel the second transaction and get his trade back.  We had already serviced his trade and informed Mr. [redacted] that we would cancel the transaction but since we had serviced his vehicle, he would need to pay for the completed repairs.  Mr. [redacted] returned the second vehicle on April 2.  He also paid for the repairs for his trade in at the same time.  We believe that this case should be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though the accusations were not false, the dealer has since returned my vehicle to me and refunded $300 out of the $2000 down payment. I will never shop there again, we were able to come to a mutual agreement and now consider this complaint to be solved.

More info received from the consumer (Expired 03-11-2016) 214 pm on Feb 5 I returned a call to mark about the yaw sensor and he stated that he gave Joe the OK to fix it and asked when I wanted to schedule it to be done, I told him I can drop it off on Feb 11 Thursday night and I can pick it up...

Saturday, he said that would be fine, called Mark back and asked can it be done Saturday he said he doesn't know for sure and stated that he could ship me the part of I was willing to pay for install, I called my local mechanic expert auto, they told me they could install it for 150 so I called Mark back and told him, he said they can't pay for someone else to install I said that's fine and he told me he will ship part Monday morning, I asked if he had my address and he asked was it the same as on my paperwork, I said yes and he said he will call me when they ship it. Monday Feb 8th, no call from Mark about shipping the part for the van. Called Mark February 10 and he was off, do not know if part was shipped. Spoke with Robin on February 11 and she sent me to mark voicemail, I left messages for him to call me back, Robin called me to say my title went to then and they overcharged me, so she will send me title with the difference they overcharged me, she transferred me to mark who told me he had to check with Joe to see if he ordered the part to be shipped, he said he will call me back, the time is 1:25. February 12th at 9:13 Mark called me saying he sent me a text to the wrong number on February 11 and he found out it is a dealer only part, he asked me if there was a Buick dealer near me and he would order the part and I can pick it up from there, he said he would call them to order the part then call me back. Feb 19th Joe called me saying the part hasn't come in, and for me to order part and send him the receipt for it and he will send me a check for the price of the part, Feb 20th I texted joe for the address to send receipt and he replied and said put Mark A[redacted] on the envelope. Feb 26th I sent receipt by USPS and it is March 4th and I have not heard from Mark
Final Consumer Response /* (2000, 11, 2016/05/16) */
Consumer called. He received a check from the business on 5/12/16. Thank you to Revdex.com for your assistance.

Initial Business Response /* (1000, 13, 2016/03/28) */
*SEE ATTACHMENTS*
S[redacted] response:
Page 1 of 5
Enclosed please find the following documents.
Page 2 --The lease buyers order for Chelsea S[redacted]. There are no additional monies built into the deal to cover lease end charges. They would be...

itemized in the other goods and services section.
Page 3 --The extended protection plan menu. Ms. S[redacted] purchased Triple care / three for one protection on her current car which provides her with coverage on her current vehicle but not the one that she turned in at the end of her prior lease.
Pages 4 and 5 -- Our Three for one brochure which details her current coverage.
We have no record of Ms. S[redacted]'s requests but if she is able to produce documentation for the $500 forgiveness for damages and the excess wear and tear, then we will honor her full request. Because Ms. S[redacted] is a previous customer and we value her business without any further documentation we would like to extend an offer for $250 towards her excess wear and tear charges. Thanks.
Initial Consumer Rebuttal /* (2000, 15, 2016/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
When I spoke to an associate they corrected me that it was in fact only $250 toward wear and tear. So I would be perfectly happy with the $250 toward wear and tear.