Crestview Chrysler Dodge Jeep

Complaint[redacted]On August 5th I took my 2014 [redacted] into crestveiw chrysler for some transmission issues, it was the second time for the same problem. Vehicle has 4000km and was just over a month old at the time.Service personnel where unable to diagnose a solution to fix the problem so they contacted chrysler engineers to see if tgey had a solution. After a week there was no solution. And they said its been approved for a buy back. Since then its been a couple days for a settlement and hust waiting to hear back numbers for chrysler's district service manager. Until last week I called the service manager to see if he has heard anything, so he went and checked with his sales team and they hadn't even filed the paperwork to the dsm. So when I have been contacting the sales manager and sales team leader they have mainly been given false truths, how can the wait to hear back without the paperwork being filed? The sales team doesn't keep me updated or rarely have the courtesy to return calls.The service manager has been my only saving grace without him I'd be truly lost. But this process needs to move along since I keep paying for a vehicle I don't have. Desired SettlementRefund or exchange of vehicle.Business Response Mr. [redacted] brought his vehicle in to us on September 4th. The service manager road tested this unit and there was in fact an issue. He was in touch with Chrysler Canada on a remedy for this. After some time with diagnosing and Chrysler tech line going back and forth a brand new transmission was ordered. Mr. [redacted] decided he is not wanting this unit and wanted to get into something else. We applied with Chrysler for a "trade assistance" program and are currently still going back and forth as a result of him wanting another model. Mr. [redacted] financed his vehicle loan through the dealership. We are still working with the banks on the approval as this is a unique situation. The new transmission has since shown up. The service manager has driven the vehicle and the problem no longer appears to be happening. I spoke to Mr. [redacted] and he advised he would pick it up and try it for himself. If it is in fact fixed he will just keep his unit and not proceed with the trade assistance program through Chrysler Canada. [redacted]

Dodge dealer refuses to acknowledge or investigate potential factory defect in body panels.Dodge dealer would not honor re-call or inspect recall itemI had taken my truck into the service department in August 2014 to have the dents in my doors looked at...they told me that there was nothing that could be done and to take the truck to the dealership that I purchased it at. I took the truck into the Edmonton dealer "[redacted]" and they indicated that they would have to send the truck in for digital scanning which would take at least a week. I could not leave my truck for that length of time - they told me that Dodge in Regina had to assist because the warranty is nation wide and they then gave me the number for Dodge Canada (1-800-465-2001).I called Dodge Canada to verify that the dealership had to provide assistance and start a file. I subsequently visited the Crestview Service department and was told that I would have to wait at least 1 year to have recall issue looked at. They also looked at dents in my doors under mirrors which are in an odd position directly under the mirrors on both doors and have the same pattern. They then told me to come back and see service manager. I revisited dealership and spoke with service manager "[redacted]" who looked briefly at dents and then voiced concern about "how was he going to get paid - its a big job" in referral to the dents and the process of investigating how the dents were incurred. I did not even speak to him about recall issue as I wanted to resolve dent issue first. He told me he would contact his regional manager and then call me. I had to call him two days later[redacted]I talked to [redacted] at Dodge Canada ([redacted]) and she indicated that it was "the dealer's discretion" if they wanted to help and that I should try another dealer. I asked her who her supervisor was so that I could speak to that person because I didn't feel that my issue had been taken seriously and she refused to give me any name or additional contact person. I feel that these dents are potentially caused by a manufacturing issue because I have seen the same dents on other vehicles. [redacted] tried to say that they were caused by car wash rollers - I have never taken the truck through an automated car wash. [redacted] indicated that I should get a second opinion and go to another dealership. [redacted]The dealer that I purchased the truck from in Edmonton was more than willing to help however, I am currently working in Regina and cannot leave my truck in Edmonton for a long period of time for an assessment. During my last visit to Edmonton, the service rep offered to have the doors taken apart and digitally scanned as she had seen the problem previously as well. Again, this is a lengthy process and I feel that the warranty program should be applied equally at every dealership. If I don't get any resolve in Regina, I will be forced to drive to Edmonton, leave my truck at the dealership - rent a car for two weeks and return to work in Regina. Then after two weeks, return to Edmonton to pick up my truck. [redacted] Crestview should have inspected my truck to see if h recall was applicable to my vehicle [redacted] They have provided virtually no "service" as far as the warranty of my truck is concerned. Desired SettlementI would like an inspection regarding the recall notice on my truck. If it is deemed that new parts are required...install them.I would like a body shop or autobody specialist to honestly assess the strange dent patterns in my truck doors. If it is deemed to be a factory defect, I would like the doors repaired/replaced.

Complaint[redacted] In July 2011 I came to Regina to Regina from outside of the Province to buy a house. At the same time I went to Crestview Chrysler to look at trucks. I advised them I would be moving to Regina in October 2011. I decided that I would purchase a [redacted] along with an extended bumper to bumper warranty for $1550. I specifically asked the sales person to make sure that the warranty started when I came to get the truck. He said yeah no problem. I left a deposit and for the truck which had to be brought in from another dealership. I returned to my home territory until I moved to Regina October 15th 2011. I picked up the truck that week. In mid August 2016 my back up camera became defective. The screen is scrambled when the truck is placed in reverse. I made an appointment with Crestview Chrysler for 2016-08-31 to have the camera repaired. Upon dropping off the vehicle I advised that I had an extended bumper to bumper warranty. The Service person stated that it was expired. I advised that it was supposed to be good until October 2016. After speaking to one of the sales people, the service advisor and a manager at the business they refused to fix it under warranty. I called Chrysler Canada and explained the issue. They advised that they could not assist and that it was a dealer issue. I require the camera to back up my small trailer and have had to make an appointment with another garage to have the repair made. Desired SettlementThe company refused to make the repair. I need the camera for backing up my small trailer. I have made arrangements to have another garage make the repair. Crestview Chrysler can reimburse me for that repair.