In response to [redacted] 's rejection, Crestview RV has met all obligations in the repair of this recreational vehicleWe have done everything within our power to procure the parts necessary for the repair and even good willed $of [redacted] 's deductibleThe repairs are complete and the unit is back in [redacted] 's possession The tire's [redacted] makes reference to are old and weather checkedThe RV also has evidence of un repaired blow out damage on both sides of one axleThis axle has fairly new tires indicating the blow out damage is not very oldThe second axle has older, weather checked tires which could use replacingIn good faith, we have offered [redacted] a gift certificate to our store which he has declinedWe ask this case be closed on the basis of the repairs have been completed, the owner has possession of the vehicle and there are no outstanding issues with the work the RV was brought in for.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was advised by the Service Rep, [redacted] ***, that these parts were not even ordered until October 8th I was also led to believe that the former service rep was fired because he was not performing in instances such as this Also, they have already agreed to pay half of our deductible, is that offer now rescinded? All of the points made in [redacted] ***'s response were never relayed to us in that manner Initially, we were not receiving acceptable communication updates, which is part of the reason for my irritation I will never do business again at Crestview This lack of service is absolutely shameful Regards, [redacted] [redacted]
November 5th, 2014 Dear *** ***:In response to *** *** claim with your organization, I am including asummary of the circumstances and have also uploaded documents for yourreview*** *** dropped of his unit at Crestview RV after business hours on SaturdayAugust 9th, 2014. We
received a signed "after hours service requestform" (attached) the following week and began to process his request.During the peak of the summer, it is not uncommon for us, as well as other RVdealers, to have a 3-week waiting period to have service performed.In this particular case, we actually looked at *** ***’sunit within weeks of receipt of his requestWe then proceeded to getapprovals and ordered the necessary parts to repair the RVThe parts wereordered directly from Heartland RV on 8/26/(Order form attached) Unfortunately,we have had several delays in procuring the needed windows to repair ***
***'s RVAll of these have been because of supplier issues and out ofCrestview RV’s control.I have also attached a log which will outline no less than emails and/orphone communications with the ***s during this time. We strive toprovide good service to all of our customers; however in a case like this, wehave had no alternatives other than to wait for the supplier to build us thecorrect window for the ***’s RV. In many cases, RV parts are special ordered and custom builtto specific units and therefore have long lead timesThis is identified on thebottom of our “after hours service envelope” just above the signature lineIhave attached a copy of the signed envelope for your review.By signing this form, *** *** agreed to a disclaimerwhich reads as follows: "Dealer not responsible for unavailability ofparts, delay in part shipments beyond dealer's control, nor for the loss ofdamage to vehicle or articles left in vehicle in case of fire, theft, or anyother cause beyond our control. As for *** ***’s request of Crestview RV to pay his $500insurance deductible, we have no grounds to do soWe apologize for the delayand will make installing the new window a priority as soon as it is receivedAtthis time, we have been given an estimated arrival date for the last window ofNovember 11th, 2014.Please feel free to contact me should you require anyfurther information.Sincerely,*** ***
Dear *** ***:We notified *** *** on November 14th that the remaining parts for the camper had been received and would be installedAll of the requested work has been completed and *** *** has elected to pick up the unit on Friday November 21st, We will revisit the insurance deductible with him at the time of pick up.Thank you,*** ***
In response to [redacted]'s rejection, Crestview RV has met all obligations in the repair of this recreational vehicle. We have done everything within our power to procure the parts necessary for the repair and even good willed $250 of [redacted]'s deductible. The repairs are complete and the unit is back in [redacted]'s possession. The tire's [redacted] makes reference to are old and weather checked. The RV also has evidence of un repaired blow out damage on both sides of one axle. This axle has fairly new tires indicating the blow out damage is not very old. The second axle has older, weather checked tires which could use replacing. In good faith, we have offered [redacted] a gift certificate to our store which he has declined. We ask this case be closed on the basis of the repairs have been completed, the owner has possession of the vehicle and there are no outstanding issues with the work the RV was brought in for.Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because:I called and spoke with the **, [redacted]. I was upset by the fact that when I went to pick up my RV, The tires on the right side were at 38 psi. The recommended pressure is 65 psi. The tires were noticeably low and I stated to the service rep, [redacted], if they were going to have my RV for 3 1/2 months, they could at least keep the tires aired up. I further noticed that one of the tires had a cracked side wall now. I brought the tires in with correct pressure. [redacted] stated they don't check tires. I now need a new tire because of this and [redacted] has refused to cover the cost of a tire. He offered me a $100 parts credit in his store. I have no desire to accept his offer as I have no desire to be a customer in his store ever again. I will be consulting an attorney as this has not yet been resolved to my satisfaction. I have never been so appalled at the poor practices of a business.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was advised by the Service Rep, [redacted], that these parts were not even ordered until October 8th. I was also led to believe that the former service rep was fired because he was not performing in instances such as this. Also, they have already agreed to pay half of our deductible, is that offer now rescinded? All of the points made in [redacted]'s response were never relayed to us in that manner. Initially, we were not receiving acceptable communication updates, which is part of the reason for my irritation. I will never do business again at Crestview. This lack of service is absolutely shameful.
Regards,
[redacted]
In response to [redacted] 's rejection, Crestview RV has met all obligations in the repair of this recreational vehicleWe have done everything within our power to procure the parts necessary for the repair and even good willed $of [redacted] 's deductibleThe repairs are complete and the unit is back in [redacted] 's possession The tire's [redacted] makes reference to are old and weather checkedThe RV also has evidence of un repaired blow out damage on both sides of one axleThis axle has fairly new tires indicating the blow out damage is not very oldThe second axle has older, weather checked tires which could use replacingIn good faith, we have offered [redacted] a gift certificate to our store which he has declinedWe ask this case be closed on the basis of the repairs have been completed, the owner has possession of the vehicle and there are no outstanding issues with the work the RV was brought in for.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was advised by the Service Rep, [redacted] ***, that these parts were not even ordered until October 8th I was also led to believe that the former service rep was fired because he was not performing in instances such as this Also, they have already agreed to pay half of our deductible, is that offer now rescinded? All of the points made in [redacted] ***'s response were never relayed to us in that manner Initially, we were not receiving acceptable communication updates, which is part of the reason for my irritation I will never do business again at Crestview This lack of service is absolutely shameful Regards, [redacted] [redacted]
November 5th, 2014 Dear *** ***:In response to *** *** claim with your organization, I am including asummary of the circumstances and have also uploaded documents for yourreview*** *** dropped of his unit at Crestview RV after business hours on SaturdayAugust 9th, 2014. We
received a signed "after hours service requestform" (attached) the following week and began to process his request.During the peak of the summer, it is not uncommon for us, as well as other RVdealers, to have a 3-week waiting period to have service performed.In this particular case, we actually looked at *** ***’sunit within weeks of receipt of his requestWe then proceeded to getapprovals and ordered the necessary parts to repair the RVThe parts wereordered directly from Heartland RV on 8/26/(Order form attached) Unfortunately,we have had several delays in procuring the needed windows to repair ***
***'s RVAll of these have been because of supplier issues and out ofCrestview RV’s control.I have also attached a log which will outline no less than emails and/orphone communications with the ***s during this time. We strive toprovide good service to all of our customers; however in a case like this, wehave had no alternatives other than to wait for the supplier to build us thecorrect window for the ***’s RV. In many cases, RV parts are special ordered and custom builtto specific units and therefore have long lead timesThis is identified on thebottom of our “after hours service envelope” just above the signature lineIhave attached a copy of the signed envelope for your review.By signing this form, *** *** agreed to a disclaimerwhich reads as follows: "Dealer not responsible for unavailability ofparts, delay in part shipments beyond dealer's control, nor for the loss ofdamage to vehicle or articles left in vehicle in case of fire, theft, or anyother cause beyond our control. As for *** ***’s request of Crestview RV to pay his $500insurance deductible, we have no grounds to do soWe apologize for the delayand will make installing the new window a priority as soon as it is receivedAtthis time, we have been given an estimated arrival date for the last window ofNovember 11th, 2014.Please feel free to contact me should you require anyfurther information.Sincerely,*** ***
Dear *** ***:We notified *** *** on November 14th that the remaining parts for the camper had been received and would be installedAll of the requested work has been completed and *** *** has elected to pick up the unit on Friday November 21st, We will revisit the insurance deductible with him at the time of pick up.Thank you,*** ***
In response to [redacted]'s rejection, Crestview RV has met all obligations in the repair of this recreational vehicle. We have done everything within our power to procure the parts necessary for the repair and even good willed $250 of [redacted]'s deductible. The repairs are complete and the unit is back in [redacted]'s possession. The tire's [redacted] makes reference to are old and weather checked. The RV also has evidence of un repaired blow out damage on both sides of one axle. This axle has fairly new tires indicating the blow out damage is not very old. The second axle has older, weather checked tires which could use replacing. In good faith, we have offered [redacted] a gift certificate to our store which he has declined. We ask this case be closed on the basis of the repairs have been completed, the owner has possession of the vehicle and there are no outstanding issues with the work the RV was brought in for.Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because:I called and spoke with the **, [redacted]. I was upset by the fact that when I went to pick up my RV, The tires on the right side were at 38 psi. The recommended pressure is 65 psi. The tires were noticeably low and I stated to the service rep, [redacted], if they were going to have my RV for 3 1/2 months, they could at least keep the tires aired up. I further noticed that one of the tires had a cracked side wall now. I brought the tires in with correct pressure. [redacted] stated they don't check tires. I now need a new tire because of this and [redacted] has refused to cover the cost of a tire. He offered me a $100 parts credit in his store. I have no desire to accept his offer as I have no desire to be a customer in his store ever again. I will be consulting an attorney as this has not yet been resolved to my satisfaction. I have never been so appalled at the poor practices of a business.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was advised by the Service Rep, [redacted], that these parts were not even ordered until October 8th. I was also led to believe that the former service rep was fired because he was not performing in instances such as this. Also, they have already agreed to pay half of our deductible, is that offer now rescinded? All of the points made in [redacted]'s response were never relayed to us in that manner. Initially, we were not receiving acceptable communication updates, which is part of the reason for my irritation. I will never do business again at Crestview. This lack of service is absolutely shameful.
Regards,
[redacted]