Crestview RV Buda Reviews (%countItem)
Purchased a Jayco Hummingbird RV in April 2018, with a 2 year warranty. We had an issue with the kitchen countertop, after the purchase the countertop was peeling away from the wood. We took it back in for fixing in July 2018. We were able to get it back in Aug 2018. We were told everything was resealed including windows and the countertop was safe to use for now and Crestview would contact us once countertop was received and ready to be installed. We were not informed we had to bring the RV back in 6 months to have the windows resealed. We contacted *** with Crestview in March of 2019 to ask when would service people call us to replace our countertop. *** stated bring it in when you want and they will get to it. We did not take it in then as we wanted to use it that summer and it seemed there was no urgency to repair it-- we were told it was safe to use and our two years was not over. It has been at the dealership since 2 Nov 2019 and I received a call on 20 Jan 2020 from *** and was told that we had to pay for all of the repairs because we did not get the window resealed. We never saw any water damage to anything other than the kitchen countertop and we used the storage cabinets when camping. There were no signs of water leaking from the window like it did when we took the trailer in in August 2018. We were not told to bring the RV back in 6 months to get windows resealed or it would void our warranty. ***, our salesperson and contact, said that he was not aware that we had to take the trailer in every six months to maintain the warranty. We did not get any pictures of the damage, they are estimating for over 4,900.00 in repair fees including water damage under the counter. I called Jayco and spoke to a representative "***" (who wouldn't give me a last name) who said our warranty was voided because we didn't seal our windows every six months. Reading the warranty, I found that the warranty says it could void the warranty but not that it would. We have three months left on the warranty and we saw no leaking after the first time we took in the trailer. I think this is a scam. I need help please.
Thank you for your communication regarding the concerns on your Jayco travel trailer. We are reviewing this directly with the Manufacturer to remedy your concern. If we need additional information, we will contact you directly.
I am rejecting this response because:I have not heard anything since the company was going to try and work with Jayco to resolve this issue.
We have been in communication with Jayco and they have given us approval to order the necessary components to complete the repair for you at no charge to you. We expect to have these parts within a 10-14 day time period and will begin the repairs once the parts are received. Once we have a confirmation of the parts shipping, we will notify you and confirm the timeline to repair. Thank you
On 7/16/18 I put down a 100.00 deposit on a RV. I was told by the salesman, ***, that the deposit would be returned if the loan was denied. The loan was denied but the deposit was not returned. After numerous messages to the finance department I have yet to receive a reply or the refund.
Please accept my apology for not having returned your deposit yet. We don't retain customer credit card numbers for your protection, but we'll need to get the card number and expiration date in order to process the refund. Our process is to contact the customer and get the refund processed as soon as possible, but we apparently failed in your case and we regret that. I've left you a phone message to request the information.
Thank you for giving Crestview RV Center the opportunity to serve your RV needs.
I purchased a new 2018 Class C Motorhome from Crestview RV in Feb of 2018. At the time of purchase, we were told to make a list of items needing repair/tweaking, and to bring the RV in for warranty service after having used it for a few months. I brought the RV to Crestview's service department this August 4th, after using it for 4,000 miles, with a punch list of items needing attention, including a non-functioning sewer valve.
After dropping off my (non-functional, cause sewer) vehicle, Crestview's service department took 24 calendar days to diagnose and submit items on my punch list (including failed sewer valve) for warranty coverage approval. Today I spoke with the manufacturer, who tells me that he (the manufacturer) approved all of repairs submitted for warranty coverage on Aug 30.
It has now been 12 (TWELVE) weeks since we took our RV in for service, our RV has not been repaired, and the service department at Crestview RV cannot/ will not give me a completion date for these repairs. Every time I call, they tell me that they are waiting on parts. I called the parts manufacturer, and was told that Crestview RV ordered parts as late as 20 days ago. They have had the RV in their service department now for 83 days. I last spoke with them 4 days ago, and I asked them to please complete the repairs on the items that they had received parts for, as long as that included making the sewer system operable, so that we could use our RV until the remaining parts came in.
I called today to follow up, and was sent to voicemail.
Crestview RV has been working with ***, the manufacturer of your motorhome in procuring the necessary parts to complete the warranty repairs to your RV. To date, we have completed 6 of the 13 repairs.
There are currently several outstanding parts needed to complete the remaining repairs. As you know, we received a roll of linoleum in a damaged and unusable condition from the manufacturer. We have been working with *** to rectify this and in turn, *** is working with the supplier of this product to reorder the material.
*** is also working to try and expedite the other outstanding parts to us.
I apologize for these delays and want you to know Crestview RV is working hand in hand with the manufacturer to get these replacement parts as quickly as possible. I understand you will pick the unit up on Thursday November 1st,2018 and return it to us once the remaining items are in our possession.
I am rejecting this response because:
Crestview’s service manager, ***, contacted me yesterday to discuss the status of my RV repair.
Eighty-seven days after dropping off my RV, *** was able to tell me:
Which items on my RV had been repaired, and which parts were outstanding.
Some of the reasons the parts had not yet arrived (ie: some parts arrived damaged, some parts arrived incorrect, and the the manufacturer lacked materials for some parts)
That my RV sewer was repaired and that I could come and get my RV for use as soon as immediately. When the remaining parts arrive, I can take my RV back to Crestview for them to complete the repairs.
I will pick up my RV and use it in the meantime, as *** suggested. However, given that it took 24 days for Crestview to diagnose the repairs from my list and submit them to the manufacturer, Crestview’s explanation that the parts suppliers are solely responsible for this timeline gives me pause. My complaint will remain open until all of the items on my punch list have been completed and the RV returned to me.