Crestview RV Georgetown

This dealership will only sell you a RV, With no concern for your safety. We purchased a 5th wheel from Crestview in Georgetown. The dealership was aware of us being A newbie to it all. To make a long story to the point, they closed everything with us to “hooked up” for the first time On our own. un-educated and zero safety inspected. We took off unaware that our hitch was improper to connect safely.
Was vary vary scary, and were stranded for a long evening without any help from the dealership...

My wife purchased an RV in 2016 and paid for a proclaimed 5 year extended warranty. (when looking at the sales receipt, crestview printed the words, "ORAL PROMISES NOT BINDING" so now we aren't sure if she actually purchased a true extended warranty. Crestview can not produce a copy of the warranty agreement.) The RV was taken to Crestview for repairs on December 9th, 2019. The RV is still at the repair facility as of today, February 19th 2020. 73 days without a repair being made. We can not get a timely response from our service provider as to the status or if crestview will honor the warranty that they sold to my wife. After several emails and no work being started, we met with our crestview representative on January 29th, 2020 to go over the issues and have emailed Crestview since inquiring on the status. Still, no response. I fear they may be holding the unit in hopes that the 5 year warranty will expire before they begin service. We have had to make monthly payments totaling $1100 for our RV while it has been in for service.

I wanted to get warrenty work done on my 2018 Jayco Jayflight Bungalow. After reading such great reviews for Crestview, I assumed hauling my RV from *** would be worth it. It was not! In fact, it was the complete opposite. It is more a hassle & headache then I originally had to begin with. Back in February I made a call to the service department and got quoted 3 weeks. I thought that was a pretty fair time frame considering a lot of reviews stated they got everything completed by then. I figured it'd be worth getting a hotel as long as all the repairs I needed were going to be completed. I arrived at Crestview and spoke to ***, he seemed professional. After going through all the repairs that needed to be worked on, *** reassured me my issues would be taken care of in a promising time. I left feeling confident. 1 week later I received an e-mail stating the RV was under diagnosis. 3 weeks flew by and I haven't heard a word back from Crestveiw, so I figured I'd call. No answer the 1st, 2nd, 3rd time. After many voicemails still no answer. I started getting worried and frustrated at this point because now we were creeping into the 5th week and I had not gotten an update about what was going on. Finally after 6 weeks I got an update saying the parts were in and they were going to be installed and completed by the end of the week. The end of the week comes around and I head to *** to pick up my unit. When I get there, I am told I have to wait until someone from service comes in for shift or back from lunch. So I go to ***'s burn some time, grab some lunch figuring that should be enough time. 3 hours later I return to the shop and still nobody. Finally *** arrives and hands us a service report of what was needed to be done and what was actually worked on. He told me to go check it out and to come back to insure everything was completed. RV was located at an on-site camp site across the par*** lot. While wal*** there I see a tractor that is hauling RVs, into the site spots and I was beyond disturbed! The way the driver was carelessly going over speed bumps and sharp turns really had me concerned. Nonetheless, I made it to my RV and upon wal*** inside I was very disappointed! Screws on the cabinet that needed replacing were replaced with tarnished unmatching ones. The horizontal side wooden side panel that feel off was poorly attached with 3mm tape and tucked back behind a vertical panel. It looked very cheap and uneven. The vent and cover in the bathroom never got replace. Although the one in the living room did get replaced the vent cover was hanging down, not properly attached up. That was one that didn't even need replacing!! I had marked everything with blue tape. The blue tape was taken down, but the repairs were not done. I looked down at the list and a few things listed, I had no idea what description belonged to what item in the RV. I walked back into the service office and explained to *** what I had just witnessed and I did not know what some of the things were on the list. I could tell he was getting frustrated as he grabbed for the list and started to point at the list and say " Well did this get done? How about this? Did they touch this? What about that? Did you check that?" I told I don't understand what a 14×14 is. He said it's the vent cover and told me to go back to the RV and mark on the list what is done and what is not. So I headed back out to the site once again, very appalled trying to comprehend the customer service I just recieved. I went through the list with a pencil and started to mark out what was done like the microwave and living room vent but left comments and circled the ones that were not completed. I went back to *** this time with frustration in my voice and started to vent about how things were not taken care of and the things that were, they were poorly installed! *** said that Jayco denied the labor cost to a lot of requests. As I start to explain that 2 single screws for the back cabinets should not cost a lot in labor and should be drilled in at no cost. *** then got heated and said that they (Crestveiw) should of denied my warrenty work and that he was doing me a favor by accepting it. I then corrected him and said it was more of a hassle, waste of time and money than anything. *** then cut me off and said "I am done spea*** to you, and we are now done here" as he stormed off to the back. I then asked for a manger, but he was not in yet. So I wait around town for a couple more hours calling to see if the manager was in. Finally after being told he has arrived, I head back to Crestview and meet ***, the service department manager. I explained to him my position with the parts. At this point I didn't even care about *** and his poor attitude towards customers...I just wanted my RV parts fixed and handled! *** ended up ta*** the list and wal*** back to the RV with me going over everything individually one by one. I finally started to feel the customer care, but sad it had to be after all what had happened. He explained to me that they can order a new vent cover and he installed new screws to the cabinet himself right then in there. We left *** on good terms and would gladly come back to *** to pick up ordered parts when they are in. Later that evening I take my RV to an RV resort and as I am lowering the jacks to stabilize. I noticed one of my back jacks were all messed up!! It was all deformed. I immediately thought back to that reckless tractor driver and knew that was the reason my jack was usless. So I give *** a call first thing in the morning and he apologized and said they will add that to the list of parts being ordered. I sit here 5 months later because...I still have not gotten the job completed! And my Warrenty is now up as of last month. It has been such an inconvenience and headache dealing with the *** location. Waiting 2 months for work that got put together in less than an hour really sickens me! And the fact of being out of pocket so much money for temporary living space for the two months of RV being in the repair shop, I could of spent that on parts insuring durability and quailty, time and hassle free.

I purchased an extended warranty along with the 2014 Georgetown motorhome on 02/12/2018 from Crestview Rv. The Xtraride extended warranty was cancelled on 06/18/2018 . I have been told several times different excuses why the check for $5489.00 has not been refunded to the bank loan at Bank of The West. I was told the check was sent via UPS on 08/01/2018 . Was promised tracking #. However later told it could not be found.
After numerous calls and no calls returned when promised I am still waiting for the refund.

All of my paperwork says the 5 the wheel, Montana, that I purchased from Crestview RV on 10/13/17 was guaranteed for 12 months. My back door has never fit correctly. 1. I called and no one returned my call. 2. Called and set up appointment but my cart broke down & even though I called right away & explained what was happening they now claim I've had my one free service call and need to get someone else to fix the door. So what good is my guarantee? You folks are not trustworthy.

I took my travel trailer to Crestview in Buda to have the water heater repaired, because the water was barely warm. I got the travel trailer back 2 and 1/2 weeks later. The water from the water heater is still the same. In addition, the tank of gas was empty and the battery was dead when they delivered it to me. I don't recommend buying an RV at Crestview because the service is the worst I have ever seen at any business. The lowest I can give is 1 star, but I would like to give lower.

I bought a New Travel Trailer from ***. When I bought this trailer I added the Extended warranty and Gap insurance. My wife and I decided to trade this trailer. Upon completion of this trade we no longer needed the extended warranty or gap insurance, I sent in all necessary paperwork to *** to have them refund to me the unused portion of the warranty and gap insurance. This was done on or about June 8th 2017.Once this paperwork is submitted it usually takes 30 to 45 days to receive your refund. I contacted *** to make sure that they had received all the information they needed to complete my request. *** indicated to me that they had. Over 60 days later and several phone calls I received the refund for the extended warranty but none for the gap insurance. After several more calls to *** and another 30 days I still had not received my refund for the gap insurance. So I decided to call the Gap insurance myself ***. They indicated to me that they received a called from *** om August 14 requesting a quote on a gap refund for me and that I should have already received this refund from the dealer.I have not received this refund and *** continues to make excuses as to why they have not sent it to me. I have made several calls and left my name and number but they refuse to call me back