I am sorry to hear about the frustration this situation cause [redacted] ***Originally [redacted] had a discussion with management and there was a mutual agreementUnfortunately not everyone who was involved in the situation was informed of that agreement and there were several miscommunicationsI have had a follow up conversation with [redacted] ensuring that I fully intend to honor our original agreement as he has requested and have provided the specific resolution in writing to himAt this time I believe that the issue is resolved and we are waiting for [redacted] *** to provide an acceptable time for us to pick up the merchandiseIf there are any questions or concerns, please feel free to call Chris P [redacted] at [redacted]
I am sorry to hear about the frustration this situation cause [redacted] ***Originally [redacted] had a discussion with management and there was a mutual agreementUnfortunately not everyone who was involved in the situation was informed of that agreement and there were several miscommunicationsI have had a follow up conversation with [redacted] ensuring that I fully intend to honor our original agreement as he has requested and have provided the specific resolution in writing to himAt this time I believe that the issue is resolved and we are waiting for [redacted] *** to provide an acceptable time for us to pick up the merchandiseIf there are any questions or concerns, please feel free to call Chris P [redacted] at [redacted]