Initial Business Response /* (1000, 5, 2015/11/02) */
Good afternoon [redacted]
[redacted] Inc. statement in their complaint seems correct. Unfortunately due to health and scheduling issues and previous management problems many of the outstanding charges were not followed up on. I notified...
an employee (dark haired, sat closest to East side doors) that the deposit refund would most likely be a wash. We are still compiling information from years past time cards and work orders but so far we have found that ARI will owe us money. I am attaching what we have found so far. [redacted] never paid for the furniture, which was all approved in phone or personal meetings with myself, our maintenance supervisor, [redacted] employee [redacted] and a former [redacted] employee [redacted] There are also charges for office change orders, and other triple net charges they were responsible for under the terms of their lease. We will gladly work with [redacted] and the Revdex.com for a quick resolution, but it is my firm belief that I do not owe anything back.
[redacted]
Crestwood Properties, L.L.C.
1609 W. Detweiller Drive
Peoria, IL 61615
(XXX) XXX-XXXX
[redacted]@gmail.com
Initial Consumer Rebuttal /* (3000, 9, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We agree there was an addendum for the lease which required 37% reimbursement of landscaping and parking lot maintenance. Documents show 37.25% from owner's response. We are not clear on what [redacted] was for. Agreement required billing per occurrence. We did not receive any invoices and support (copies of actual bills) during this time.
We repeatedly requested a final walk through (regular mail and phone), and we never received a response. We are not paying for any items after May 2015, as we did not witness or check off any items needing repair before end of the lease contract. Had the walkthrough been granted we could have concluded on the remaining items (e.g., bulbs, etc.).
We paid for window blinds $1,030.51 (custom) for all windows and left at the facility. Documents attached for receipts. We researched and agree the kitchen furniture and shelving ($696.??) should have been settled prior. Appliances and refrigerator were purchased by [redacted] In order to better understand their documentation it would be helpful to see exact supporting documents and amounts/descriptions instead of random numbers on paper.
Triple net payments were all made. See attached.
Had the owner walked through the facility per our requests, many, if not all, items would have been settled at that time. We look forward to settling this matter and getting our $3,000 deposit returned.
Initial Business Response /* (1000, 5, 2015/11/02) */
Good afternoon [redacted]
[redacted] Inc. statement in their complaint seems correct. Unfortunately due to health and scheduling issues and previous management problems many of the outstanding charges were not followed up on. I notified...
an employee (dark haired, sat closest to East side doors) that the deposit refund would most likely be a wash. We are still compiling information from years past time cards and work orders but so far we have found that ARI will owe us money. I am attaching what we have found so far. [redacted] never paid for the furniture, which was all approved in phone or personal meetings with myself, our maintenance supervisor, [redacted] employee [redacted] and a former [redacted] employee [redacted] There are also charges for office change orders, and other triple net charges they were responsible for under the terms of their lease. We will gladly work with [redacted] and the Revdex.com for a quick resolution, but it is my firm belief that I do not owe anything back.
[redacted]
Crestwood Properties, L.L.C.
1609 W. Detweiller Drive
Peoria, IL 61615
(XXX) XXX-XXXX
[redacted]@gmail.com
Initial Consumer Rebuttal /* (3000, 9, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We agree there was an addendum for the lease which required 37% reimbursement of landscaping and parking lot maintenance. Documents show 37.25% from owner's response. We are not clear on what [redacted] was for. Agreement required billing per occurrence. We did not receive any invoices and support (copies of actual bills) during this time.
We repeatedly requested a final walk through (regular mail and phone), and we never received a response. We are not paying for any items after May 2015, as we did not witness or check off any items needing repair before end of the lease contract. Had the walkthrough been granted we could have concluded on the remaining items (e.g., bulbs, etc.).
We paid for window blinds $1,030.51 (custom) for all windows and left at the facility. Documents attached for receipts. We researched and agree the kitchen furniture and shelving ($696.??) should have been settled prior. Appliances and refrigerator were purchased by [redacted] In order to better understand their documentation it would be helpful to see exact supporting documents and amounts/descriptions instead of random numbers on paper.
Triple net payments were all made. See attached.
Had the owner walked through the facility per our requests, many, if not all, items would have been settled at that time. We look forward to settling this matter and getting our $3,000 deposit returned.