Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.NoI did not receive that letter and refund until 4/a further weeks later than she alledges she sent itNor were any of my phone calls returned asking about the status of the refundI did eventually receive my refund but not until several weeks later than she detailsAnd I do not accept her story and am thus not satisfied.Regards,*** ***
I received your letter dated December 1 yesterday. Although it stated you had previously attempted to contact me, I did not received prior communication. I apologize for the...
difficulty you had in reaching me. Crestwood Village South has a long history of providing housing for seniors. [redacted] lived here for a little over 18 years. In regards to the complaint filed by her son I will clarify the steps we have taken. Our lease states the following: MOVE OUT: Before moving out, Lessee shall provide at least one calendar month's prior written notice. The notice does not release Lessee from the full term liability of the contract. The notice must provide for a minimum of 30 days of intent to vacate beginning on the first day of the month and end at the conclusion of the Lease Term. The move out date cannot be changed unless agreed in writing. Lessee cannot apply any security deposit to reduce due rent. Rent amounts are not pro-rated on move out. EARLY MOVE OUT: Lessee will be liable for a $300.00 fee and the equivalent of two month’s rent if: a. Evicted. b. Does not fulfill the Lease Term indicated within this contract. Such fee is assessed as liquidated damages and shall not be construed, nor is such fee intended, as a penalty. Notwithstanding the foregoing, in the event of Lessee's death before the end of the Lease Term, such liquidated damages shall not apply and Lessee's estate shall only be charged for rent through the date that Lessee's Personal Representative or heirs return possession of the Leased Premises to Lessor. The lease is reviewed in detail annually with each resident and the resident initials each page of the lease. We do not prorate when a resident leaves except in the event of a resident’s death. When a resident goes to a long term care facility that provides 24 hour skilled care, the early move out charge of $300 is waived when we receive a letter from the new facility stating the resident is moving there, but the full calendar’s month notice is still required. Ms. [redacted] provided written notice on September 14 that she would vacate by October 31. She vacated the apartment on September 30 therefore the rent for the 30 day notice period is still due. That amount is $689. The deposit of $510 was applied to the amount owed. Her outstanding balance is $179. We have met with Ms. [redacted]’s son and reviewed all of this information. It was communicated verbally and in writing. Sincerely, Beth W[redacted] Executive Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Mr. [redacted] applied to live at Crestwood Village South on 3/31/15. After completing the application process that is applied to all prospective residents, it was determined Mr. [redacted] did not meet the requirements to live in our community. Following standard procedure, on April 2, a...
denial letter and his $79 application fee was mailed back to him.
Please let me know this complaint has been successfully resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.NoI did not receive that letter and refund until 4/a further weeks later than she alledges she sent itNor were any of my phone calls returned asking about the status of the refundI did eventually receive my refund but not until several weeks later than she detailsAnd I do not accept her story and am thus not satisfied.Regards,*** ***
I received your letter dated December 1 yesterday. Although it stated you had previously attempted to contact me, I did not received prior communication. I apologize for the...
difficulty you had in reaching me. Crestwood Village South has a long history of providing housing for seniors. [redacted] lived here for a little over 18 years. In regards to the complaint filed by her son I will clarify the steps we have taken. Our lease states the following: MOVE OUT: Before moving out, Lessee shall provide at least one calendar month's prior written notice. The notice does not release Lessee from the full term liability of the contract. The notice must provide for a minimum of 30 days of intent to vacate beginning on the first day of the month and end at the conclusion of the Lease Term. The move out date cannot be changed unless agreed in writing. Lessee cannot apply any security deposit to reduce due rent. Rent amounts are not pro-rated on move out. EARLY MOVE OUT: Lessee will be liable for a $300.00 fee and the equivalent of two month’s rent if: a. Evicted. b. Does not fulfill the Lease Term indicated within this contract. Such fee is assessed as liquidated damages and shall not be construed, nor is such fee intended, as a penalty. Notwithstanding the foregoing, in the event of Lessee's death before the end of the Lease Term, such liquidated damages shall not apply and Lessee's estate shall only be charged for rent through the date that Lessee's Personal Representative or heirs return possession of the Leased Premises to Lessor. The lease is reviewed in detail annually with each resident and the resident initials each page of the lease. We do not prorate when a resident leaves except in the event of a resident’s death. When a resident goes to a long term care facility that provides 24 hour skilled care, the early move out charge of $300 is waived when we receive a letter from the new facility stating the resident is moving there, but the full calendar’s month notice is still required. Ms. [redacted] provided written notice on September 14 that she would vacate by October 31. She vacated the apartment on September 30 therefore the rent for the 30 day notice period is still due. That amount is $689. The deposit of $510 was applied to the amount owed. Her outstanding balance is $179. We have met with Ms. [redacted]’s son and reviewed all of this information. It was communicated verbally and in writing. Sincerely, Beth W[redacted] Executive Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Mr. [redacted] applied to live at Crestwood Village South on 3/31/15. After completing the application process that is applied to all prospective residents, it was determined Mr. [redacted] did not meet the requirements to live in our community. Following standard procedure, on April 2, a...
denial letter and his $79 application fee was mailed back to him.
Please let me know this complaint has been successfully resolved.
Sincerely,
Beth [redacted]