On 3/24 we spoke with Ms. [redacted] about the claim she filed for scratches to her Honda. We explained in detail that these scratches are not consistent with how the carwash makes contact with the vehicles. The scratches reported by Ms. [redacted] are long solid lines (see attached pictures)...
down the drivers side of her vehicle. Our soft cloth that contacts the sides of the vehicle is rotating at 65 rpm as it moves down the side of the vehicle. In a worst case scenario, if something that could scratch a finish was stuck in the cloth, we would see a choppy pattern to the scratches. We understand Ms. [redacted]'s disappointment in finding this damage and we also understand why she passionately feels this damage was caused by the carwash. Unfortunately this type of damage is typically noticed after the vehicle is cleaned and it's very easy to assume it was caused by the wash. In reality this type of damage can easily be caused during normal use of the vehicle and without the owner being aware of it happening. In effort to show Ms. [redacted] we value our customers, we will offer a one time customer goodwill payment of $40 in effort to help offset the cost of having the scratches buffed out. Crew Carwash [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me personally yet not to all consumers. While the business has corrected the issue for me personally it has yet to change its policy for future patrons. I've personally seen no indication of any change in terms and conditions on their website. Per [redacted] at Crew Car Wash this matter was to be discussed and corrected. I would hope that the Revdex.com would follow up with Crew regarding this matter to achieve a permanent solution for future patrons.
Regards,
[redacted]
We spoke with Mr. [redacted] on 11/3. After reviewing the incident and video of his vehicle we determined that this damage was not caused by the carwash. We explained this to Mr. [redacted] and he asked if we would settle the claim. We offered to send him carwashes and he...
accepted. He committed to contacting the Revdex.com to let them know this has been resolved.Thanks,[redacted] Crew Carwash Customer Service
After receiving the complaint from the Revdex.com about the heater in her 2005 Chevy Impala, we contacted Ms. [redacted]. She informed me that her heater stopped working shortly after the carwash and that she believed we sprayed water into this equipment on her vehicle. I asked her to go back to the...
location and complete an incident report. Ms. [redacted]'s told us that her mechanic indicated that her heater equipment was water logged and she paid $493 to have it repaired. Crew Carwash washes millions of cars each year and we have never had a similar complaint. Automobiles engine components are designed to get wet or sealed in a matter to protect them from water. A quick online search showed that heater issues on 2005 Chevy Impala's are commonly reported. I've attached a screen shot from one of many "car complaint/recall" websites which indicates this problem is "pretty bad" on their severity rating scale. Unfortunately engine components fail and we believe this incident was not related to any negligence or wrong doing by Crew Carwash. We understand that car problems can be very frustrating and expensive. We are sorry this happened but we are unable to accept liability for the issue reported by Ms. [redacted]Sr. Customer Service ManagerCrew Carwash855-403-2739
We have contacted Ms*** and accommodated her request. She should be contacting you to let you know her complaint has been resolved.Thanks,*** ***
On 3/24 we spoke with Ms. [redacted] about the claim she filed for scratches to her Honda. We explained in detail that these scratches are not consistent with how the carwash makes contact with the vehicles. The scratches reported by Ms. [redacted] are long solid lines (see attached pictures)...
down the drivers side of her vehicle. Our soft cloth that contacts the sides of the vehicle is rotating at 65 rpm as it moves down the side of the vehicle. In a worst case scenario, if something that could scratch a finish was stuck in the cloth, we would see a choppy pattern to the scratches. We understand Ms. [redacted]'s disappointment in finding this damage and we also understand why she passionately feels this damage was caused by the carwash. Unfortunately this type of damage is typically noticed after the vehicle is cleaned and it's very easy to assume it was caused by the wash. In reality this type of damage can easily be caused during normal use of the vehicle and without the owner being aware of it happening. In effort to show Ms. [redacted] we value our customers, we will offer a one time customer goodwill payment of $40 in effort to help offset the cost of having the scratches buffed out. Crew Carwash [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me personally yet not to all consumers. While the business has corrected the issue for me personally it has yet to change its policy for future patrons. I've personally seen no indication of any change in terms and conditions on their website. Per [redacted] at Crew Car Wash this matter was to be discussed and corrected. I would hope that the Revdex.com would follow up with Crew regarding this matter to achieve a permanent solution for future patrons.
Regards,
[redacted]
We spoke with Mr. [redacted] on 11/3. After reviewing the incident and video of his vehicle we determined that this damage was not caused by the carwash. We explained this to Mr. [redacted] and he asked if we would settle the claim. We offered to send him carwashes and he...
accepted. He committed to contacting the Revdex.com to let them know this has been resolved.Thanks,[redacted] Crew Carwash Customer Service
After receiving the complaint from the Revdex.com about the heater in her 2005 Chevy Impala, we contacted Ms. [redacted]. She informed me that her heater stopped working shortly after the carwash and that she believed we sprayed water into this equipment on her vehicle. I asked her to go back to the...
location and complete an incident report. Ms. [redacted]'s told us that her mechanic indicated that her heater equipment was water logged and she paid $493 to have it repaired. Crew Carwash washes millions of cars each year and we have never had a similar complaint. Automobiles engine components are designed to get wet or sealed in a matter to protect them from water. A quick online search showed that heater issues on 2005 Chevy Impala's are commonly reported. I've attached a screen shot from one of many "car complaint/recall" websites which indicates this problem is "pretty bad" on their severity rating scale. Unfortunately engine components fail and we believe this incident was not related to any negligence or wrong doing by Crew Carwash. We understand that car problems can be very frustrating and expensive. We are sorry this happened but we are unable to accept liability for the issue reported by Ms. [redacted]Sr. Customer Service ManagerCrew Carwash855-403-2739