CRF Solutions

Worst company I've ever dealt with.  I ordered $400 worth of parts and "Ken" cancelled my order because he stated I was a scammer.  I live in Costa Rica and used my U.S. bank card.  I've had this bank account for over twenty years.  And then little companies like this wonder why Amazon gets so many customers.  From the statements previously, you can see this is a company that cannot be trusted.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9913703, and find it satisfactory that they are willing to look more in depth into the collection they are attempting to collect I have hung up on their callers before when they have been very unwilling to listen to how our account was setup with Preferred as a USBI I have attached three documents pertaining to this situation The first two are from Preferred Long Distance after we had been billed, stating that all billing will take place directly with AT&T The third is a Revdex.com complaint made previously through our company with regards to Preferred Long Distance for the following: not receiving an itemized bill for the dollar amount they are asking for, for slamming as an AT&T representative, and for trying to bill us directly which goes against their documents that only AT&T would bill us Please feel free to forward this information on to CRF if it would be helpful to that business Regards, [redacted] ***

Thank you for your concern about the outstanding balance assigned to CRF Solutions for collections from Preferred Long Distance.  Our records indicate this is for the business Grube's Towing and Repair, not an individual, J[redacted].  CRFSolutions does not collect on any consumer or...

personal debt.
Our records indicated that the business was contacted on 8/29/2013, and a message was left, but no call was returned.
On 2/4/2014 our specialist spoke with J[redacted] and she called our office later that same day. 
Our notes indicate that when we attempted to explain why the balance was owed, Ms. [redacted] did not agree with our explanation. In general Preferred Long Distance is a Long Distance Carrier that is listed on the Local Carrier Bill, in this case AT &T. This required local billing often causes confusion.
It's is also noted that Ms, [redacted] hung up on our specialist each time. We show 2 letters, requesting payment, were sent.
To completely respond to this complaint, I need a response back from our client, Preferred Long Distance and our Operations Manager. As soon as I have that information, I'll respond in greater detail.
Thank you,
[redacted]
Vice President, CRF Solutions

They are trying to scam additional money out of us for a debt that was paid and has been confirmed by the original company that there is no outstanding balance. Good luck explaining that to [redacted] and getting proper resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9913703, and find it satisfactory that they are willing to look more in depth into the collection they are attempting to collect.  I have hung up on their callers before when they have been very unwilling to listen to how our account was setup with Preferred as a USBI.  I have attached three documents pertaining to this situation.  The first two are from Preferred Long Distance after we had been billed, stating that all billing will take place directly with AT&T.  The third is a Revdex.com complaint made previously through our company with regards to Preferred Long Distance for the following: not receiving an itemized bill for the dollar amount they are asking for, for slamming as an AT&T representative, and for trying to bill us directly which goes against their documents that only AT&T would bill us.  Please feel free to forward this information on to CRF if it would be helpful to that business. 
Regards,
[redacted]

Review: I opened a credit card processing account and they were supposed to only take out a monthly fee they were taking out more then I went into the hospital and they cancelled my account ant billed me this fee. I never cancelled this account.Desired Settlement: See Complaint Text

Review: They are reporting an account that is fraudulent and failed to validate the account by showing me proof of documentsDesired Settlement: See Complaint Text

Review: CRF Solutions is threatening to report our company fraudulently to the credit bureau in relation to a non-existent balance with Sunbelt Rentals. We (American Truck Sales) paid $612.10 to Sunbelt Rentals directly and Sunbelt Rentals cashed the two checks successfully. However, we have been receiving threats from CRF Solutions, five now to be exact, demanding payment in full to CRF Solutions even though we have made numerous phone calls to CRF Solutions explaining this AND have faxed them copies of the two cashed Sunbelt checks FOUR TIMES. This morning we made yet another attempt to have CRF correct their records upon receipt of yet another threatening letter and CRF Solutions explained that CRF will not look into this matter and that our only option to avoid this fraudulent report to the credit bureau is to send CRF Solutions another $612.10. We have PROVEN to CRF Solutions that this outstanding balance does not exist by providing them with copies of the two cashed checks FOUR TIMES. We do not owe the money, we have PROVEN FOUR TIMES that we do not owe the money, but CRF will not stop. Please help us with this collections fraud. Thank you.Desired Settlement: To have CRF Solutions stop their fraudulent threats against American Truck Sales and that they not be permitted to report American Truck Sales to the Credit Bureau - as this is collections fraud.

Review: Defendent called for purposes of debt collection, on 2/5/13, prior to receipt of written notification. Defendent threatened to turn account over for legal action by 2/8/13. Defendent left 2nd message on 2/7/13 stating again that account will be turned over for legal action if payment not received by 2/8/13. We received written notice dated 2/4/13 stating that we have 30 days from date of letter to dispute claim in writing. Defendent's repeated verbal threats of legal action prior to that date is in clear violation of state and federal statutes.Desired Settlement: See Complaint Text

Review: This department has called repeatedly to collect $87.53 on behalf of Preferred Long Distance (a USBI line on an AT&T bill.) They have repeatedly stated that they are not able to provide me with an itemized bill showing what I would owe this money for. They have also repeatedly stated that AT&T has not paid them for what they believe is due, and that I was credited this amount. I have not been credited this amount, or show anything in my billing that totals that amount, and have confirmed this with AT&T. As confirmed with my AT&T representative, since all billing and credits take place with them and I am current on my account, they should be contacting AT&T billing for any amounts they feel are owed, unless they have a separate invoice for some services provided outside of this service. [redacted] with CRF continued to state that she would not keep going around with me in circles. This is not a circle. I have never been invoiced by anyone other than AT&T and owe CRF and Preferred nothing since I have paid for everything I was billed for.Desired Settlement: I would like them to correctly contact AT&T billing for their billing dispute since I have never paid them directly for any services and do not have any itemized invoices stating that I should.

Business

Response:

Thank you for your concern about the outstanding balance assigned to CRF Solutions for collections from Preferred Long Distance. Our records indicate this is for the business Grube's Towing and Repair, not an individual, J[redacted]. CRFSolutions does not collect on any consumer or personal debt.

Our records indicated that the business was contacted on 8/29/2013, and a message was left, but no call was returned.

On 2/4/2014 our specialist spoke with J[redacted] and she called our office later that same day.

Our notes indicate that when we attempted to explain why the balance was owed, Ms. [redacted] did not agree with our explanation. In general Preferred Long Distance is a Long Distance Carrier that is listed on the Local Carrier Bill, in this case AT &T. This required local billing often causes confusion.

It's is also noted that Ms, [redacted] hung up on our specialist each time. We show 2 letters, requesting payment, were sent.

To completely respond to this complaint, I need a response back from our client, Preferred Long Distance and our Operations Manager. As soon as I have that information, I'll respond in greater detail.

Thank you,

Vice President, CRF Solutions

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9913703, and find it satisfactory that they are willing to look more in depth into the collection they are attempting to collect. I have hung up on their callers before when they have been very unwilling to listen to how our account was setup with Preferred as a USBI. I have attached three documents pertaining to this situation. The first two are from Preferred Long Distance after we had been billed, stating that all billing will take place directly with AT&T. The third is a Revdex.com complaint made previously through our company with regards to Preferred Long Distance for the following: not receiving an itemized bill for the dollar amount they are asking for, for slamming as an AT&T representative, and for trying to bill us directly which goes against their documents that only AT&T would bill us. Please feel free to forward this information on to CRF if it would be helpful to that business.

Regards,

They are trying to scam additional money out of us for a debt that was paid and has been confirmed by the original company that there is no outstanding balance. Good luck explaining that to [redacted] and getting proper resolution.