I’m deeply sorry you didn’t have a
good experienceOur goal is to meet our customer’s expectations at every
possible opportunityBeing a second hand store, our return policy is clearly
stated at the register and on each printed receiptPer your request, we made an exception to our store return policy and offered you store credit for
the returned high chair upon your visitThe store credit was offered to you in
person (name and telephone number was entered into system) for the purchase amount
and you left the store with the store credit receiptJust a note - we have
recorded this issue and store credit under the different names presented to
us.** *** 805-xxx-xxand *** 702-xxx-xxand now this claim is under
a different name and telephone numberWe value your patronage and hope
you will give us a second try
Complaint: 10270412
I am rejecting this response because: I never requested store credit. I requested a refund from the start. Store credit was forced upon me.
As stated during numerous conversations my daughter Jennifer had with the owner, the sales associate at time of purchase informed me that if I brought the item back the next day I could get my money back.She knew my situation with my granddaughter coming from out of state and that we were hoping to borrow a high chair instead of buying one for financial reasons. At no time did the clerk say it was non refundable. At the time of attempted return my daughter handled the situation as I felt I had been taken advantage of and I was too upset. After explaining to [redacted] numerous times that I was never informed of the policy, it was not printed on the receipt, nor was the policy posted in a visible location at the point of sale she still refused to issue a refund as requested. The policy of returns turned out to be in front of the right register( I made my purchased from the left one ) behind 2 items. Which I would be more than happy to provide the Revdex.com a picture of. As for the name Given of Stephanie , we were not told by the clerk why a name had to be provided and for fear of harassment that was the name my daughter provided. Only after we left the store did we realize a name was needed for the store credit. [redacted] never identified herself as the owner during the first conversation with Jennifer. When Jennifer called later and asked to speak to someone above [redacted] she was told either Larry or Russ would call her. When Jennifer called a 4th time to find out when she would be expecting a call she then identified herself as the owner. [redacted] has proven to be dishonest in handling both the refund , the conversations and again her response to my initial complaint. I never requested a credit. She had the ability to take care if a situation in the right way where a customer had been provided with the wrong information and had the full understanding a refund would be issued. Otherwise I would have never made the purchase. Again as stated in my origional complaint.... I was NOT informed of the refund policy, the policy is NOT printed on the receipt, and the policy was NOT posted in a visible location to me the consumer.
If you read other reviews online regarding this company it is apparent they are in the business of cheating their customers.
As far as the owners statement that I left the store with the credit. I have no issue returning the store credit if issued a refund. I was forced to leave the store with the credit. That is the only reason I left with it.
I will also be more than happy to provide the Revdex.com with the copy of my receipt with no policy printed on it , along with a photo of how the policy was displayed in the store at the time of my purchase.
Regards[redacted]
Store credit was issued to customer before the complainent was written.We are a second hand store and industry standard is no returns on high chairs. There's a sign posted at the register and on each computer generated receipt.Please consider this complaint a closed response.
Thank you,
[redacted]
Cribs 2 TeensSimi Valley, CA
I’m deeply sorry you didn’t have a
good experienceOur goal is to meet our customer’s expectations at every
possible opportunityBeing a second hand store, our return policy is clearly
stated at the register and on each printed receiptPer your request, we made an exception to our store return policy and offered you store credit for
the returned high chair upon your visitThe store credit was offered to you in
person (name and telephone number was entered into system) for the purchase amount
and you left the store with the store credit receiptJust a note - we have
recorded this issue and store credit under the different names presented to
us.** *** 805-xxx-xxand *** 702-xxx-xxand now this claim is under
a different name and telephone numberWe value your patronage and hope
you will give us a second try
Complaint: 10270412
I am rejecting this response because: I never requested store credit. I requested a refund from the start. Store credit was forced upon me.
As stated during numerous conversations my daughter Jennifer had with the owner, the sales associate at time of purchase informed me that if I brought the item back the next day I could get my money back.She knew my situation with my granddaughter coming from out of state and that we were hoping to borrow a high chair instead of buying one for financial reasons. At no time did the clerk say it was non refundable. At the time of attempted return my daughter handled the situation as I felt I had been taken advantage of and I was too upset. After explaining to [redacted] numerous times that I was never informed of the policy, it was not printed on the receipt, nor was the policy posted in a visible location at the point of sale she still refused to issue a refund as requested. The policy of returns turned out to be in front of the right register( I made my purchased from the left one ) behind 2 items. Which I would be more than happy to provide the Revdex.com a picture of. As for the name Given of Stephanie , we were not told by the clerk why a name had to be provided and for fear of harassment that was the name my daughter provided. Only after we left the store did we realize a name was needed for the store credit. [redacted] never identified herself as the owner during the first conversation with Jennifer. When Jennifer called later and asked to speak to someone above [redacted] she was told either Larry or Russ would call her. When Jennifer called a 4th time to find out when she would be expecting a call she then identified herself as the owner. [redacted] has proven to be dishonest in handling both the refund , the conversations and again her response to my initial complaint. I never requested a credit. She had the ability to take care if a situation in the right way where a customer had been provided with the wrong information and had the full understanding a refund would be issued. Otherwise I would have never made the purchase. Again as stated in my origional complaint.... I was NOT informed of the refund policy, the policy is NOT printed on the receipt, and the policy was NOT posted in a visible location to me the consumer.
If you read other reviews online regarding this company it is apparent they are in the business of cheating their customers.
As far as the owners statement that I left the store with the credit. I have no issue returning the store credit if issued a refund. I was forced to leave the store with the credit. That is the only reason I left with it.
I will also be more than happy to provide the Revdex.com with the copy of my receipt with no policy printed on it , along with a photo of how the policy was displayed in the store at the time of my purchase.
Regards[redacted]
Store credit was issued to customer before the complainent was written.We are a second hand store and industry standard is no returns on high chairs. There's a sign posted at the register and on each computer generated receipt.Please consider this complaint a closed response.
Thank you,
[redacted]
Cribs 2 TeensSimi Valley, CA