Cricket Communications, Inc.

July 26, 2016Via U.SMailRevdex.comAttn: *** *** *** *** *** *** ** ***Re: *** *** - #***Dear Ms***:I apologize for the delay in responding to your office regarding this caseOur customer service representative sent Ms*** an email
on July 18th regarding this situationAs of the writing of this letter, we have yet to hear back from Ms***We would be more than happy to further investigate Ms***'s claim and resolve her situationPlease have her contact us to discuss a resolution.Thank you again for contacting us and if you have any questions please feel free to contact me at *** *** ***.Best Regards, Ryan R***Customer Service Manager

May 18, 2016Via U.SMailRevdex.comAttn: *** *** *** *** *** *** ** ***Re: *** *** Case #***Dear Ms***:Thank you for contacting our office concerning Ms***'s complaintWe have received her rebuttal comments from May 10th.Ms*** states in her letter to your office our company did not deny her claim until she submitted her estimates for repairsOf course we could not make an informed company decision until all the information was obtainedAlso as I stated during my previous letter our customer service representative offered to have the district manager meet Ms*** at the Jiffy Lube store to see if they could verify how the damage could have occurredAs of the writing of this letter, we have not heard back from Ms***If she wishes to proceed with the investigation of her claim, she would need to meet with our district manager to determine how the damaged occurred at the Jiffy Lube storeOf course our company would need to know how the damage occurred at the Jiffy Lube store in order to take responsibility for the repairs.We value Ms***'s businessFurthermore, we realize that we are human and sometimes make mistakesHowever, I hope you realize that we cannot pay for damages we do not know we caused.Thank you again for contacting me and if you have any questions please feel free to contact me at *** *** ***. Best Regards, Ryan RCustomer Service Manager

Via U.SMailRevdex.comAttn: *** *** *** *** *** *** ** ***Re: *** *** * ***Dear *** ***:Thank you for contacting us in regards to Ms***s complaint.I would like to take this time to thank Ms*** for being a valued Jiffy Lube customer
and for making us aware of the service issues concerning her recent visit to our store.On behalf of everyone at Jiffy Lube, I apologize that she was not completely satisfied with her serviceWe service over 50,000 vehicles nationwide on a weekly basis and strive to give every customer the quality service they expect and deserveWe regret that Ms***s service experience did not meet this standardOur accounting department credited her debit card $for the discount that was not given correctly on her serviceIf she has any further concerns, please have Ms*** contact our office directly.Thank you again for contacting us and if you have any questions please feel free to contact me at 919-828-Ext: 300.Sincerely Ryan R***Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Ms***, I totally disagree with Lucor's respond back to my complaintAs I stated previously it wasn't until after I submitted the estimates per, Lucor's request that the company wanted to deny the damage was caused, by one of their techniciansI returned back to Jiffy Lube within minutes, of arriving home and noticing the damageI called the store as was asked to bring my vehicle back and, file out a form and have photos takenAt this time the Manager Andy informed me that, he would send everything off to corporateI was informed that they would have to pull the video footageIt was exactly two days after submitting my estimates that I received a call from, Chuck that they only have footage of my vehicle pulling in and out, of the garageI asked him about what about the footage of my vehicle once, it was actually in the garage? I was told that they don't have that footage and, he can't see how my vehicle was damaged

May 3, 2016Via U.SMailRevdex.comAttn: *** *** *** *** *** *** ** ***Re: *** *** Case #***Dear Ms***:Thank you for contacting our office concerning Ms***'s complaintAs we understand, Ms*** brought her Land Rover LR
with 161,miles into our Jiffy Lube facility on April 18, According to our company's records, this was the first time this vehicle has been serviced at any of our Jiffy Lube stores.Ms*** states in her letter to your office and she told our customer service representative she noticed the damage to her vehicle when she got home from the Jiffy Lube serviceShe faxed to our corporate office estimates from three different body shopsOur customer service department reviewed the surveillance video from the service on her Land Rover on April 18thThere wasn't any indication of damage occurring during the Jiffy Lube serviceDuring their conversation on April 28th, our customer service representative offered to have the district manager meet Ms*** at the Jiffy Lube store to see if they could verify how the damage could have occurredAs of the writing of this letter, we have not heard back from Ms***Of course our company would need to know how the damage occurred at the Jiffy Lube store in order to take responsibility for the repairs.We value Ms***'s businessFurthermore, we realize that we are human and sometimes make mistakesHowever, I hope you realize that we cannot pay for damages we do not know we caused.Thank you again for contacting me and if you have any questions please feel free to contact me at *** *** ***. Best Regards, Ryan N***Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's clear that Lucor doesn't want to take responsibility for damages, done by their shop. At this point i'm not going to go back and forth with this company. I will not be doing anymore business, with this company in the future. 
Regards,
[redacted]

April 3, 2015Via U.S. MailRevdex.com of Western PennsylvaniaAttn: [redacted]Re: Timothy Fisher Case #[redacted]Dear Ms. [redacted]:Thank you for contacting us in regards to [redacted] complaint. We have received the information from [redacted]...

[redacted] concerning his claim against Jiffy Lube on his [redacted] Honda [redacted].Our customer service representative and I personally spoke with [redacted] on April 1st regarding the lug nut issues on his vehicle. During those conversations, we told [redacted] he could take the vehicle back to the Jiffy Lube store or any other mechanic to have the suspected damage to the lug nuts evaluated. As of the writing of this letter, we have yet to receive a diagnosis from a mechanic. Once [redacted] has taken the vehicle to the Jiffy Lube store or a mechanic, please have him contact our office directly.We value [redacted]'s business and understand how frustrating automotive problems can be. Furthermore, we realize that we are human and sometimes make mistakes. However, I hope you understand that we cannot pay for damages until we have verified there is a failure.Thanks again for contacting us and if you have any questions please feel free to contact me at [redacted]Best Regards[redacted] Customer Service Manager

Via U.S. MailRevdex.comAttn: [redacted]Re: [redacted]Dear Ms. [redacted]:Our customer service representative sent Mr. [redacted] an email on June 13th in response to the issue with the service on his 2005 Nissan Altima. As of the...

writing of this letter, we have yet to hear back from Mr. [redacted]. We would be more than happy to further investigate Mr. [redacted]' claim and resolve his situation. Please have him contact us to discuss a resolution.Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted].Best Regards,  Ryan R[redacted]Customer Service Manager

September 29, 2015Via U.S. MailRevdex.comAttn: [redacted]Re: [redacted] - #[redacted]Dear [redacted]:I apologize for the delay in responding to your office regarding this case. Our customer service representative on September 17th called...

the phone number listed on the complaint and was told by the person who answered it was a wrong number. Our representative sent [redacted] an email on September 17th to the address listed in his complaint. As of the writing of this letter, we have yet to hear back from [redacted]. We would be more than happy to further investigate [redacted]'s claim and resolve his situation. Please have him contact us to discuss a resolution.Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted].Best RegardsRyan R[redacted]Customer Service Manager