Cricket Media

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:jGreetings I received a reimbursement check on Jan 20, in the amount of $ I accept the reimbursement and wish to close the matter but do wish to reiterate the following:I did not subscribe to a digital copy nor was the unsolicited offer to subscribe presented as a digital copyOne would not purchase a digital copy for a child.My complaint clearly indicated that the purpose of my complaint was for the fact that the magazine was never deliveredLastly, I did initiate text nor did I appreciate the myriad of texts I received from what appears to be an automated system.I thank the Revdex.com in resolving this matter and wish to close this file Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:j Greetings I received a reimbursement check on Jan 20, in the amount of $ I accept the reimbursement and wish to close the matter but do wish to reiterate the following: I did not subscribe to a digital copy nor was the unsolicited offer to subscribe presented as a digital copyOne would not purchase a digital copy for a childMy complaint clearly indicated that the purpose of my complaint was for the fact that the magazine was never delivered Lastly, I did initiate text nor did I appreciate the myriad of texts I received from what appears to be an automated systemI thank the Revdex.com in resolving this matter and wish to close this file Regards, [redacted]

January 12, 2016Dear Revdex.com:Cricket Media, Inc., through its affiliate, Carus Publishing d/b/a Cricket Media is a well-regarded publisher of children’s mediaBy this letter we are responding to the Complaint submitted by [redacted] (ID [redacted] ) in connection with the RevDex.com's letter dated December 31, and received at our headquarters on January 4.Our records indicate that the complainant (from Oceanside, CA) had purchased as a gift, a print and digital subscription to our Cricket magazine publication on or about October 28, According to our records, the print publication of Cricket was duly mailed, commencing with the Nov/December issue, to the designated residential address in Lemoore, CA(As a courtesy the refund requested and in process as of the date of this letter will include a full, rather than prorata refund, of the $purchase price)For the digital version to be delivered, the online distributor of the digital version, our service provider, Zinio, on our behalf, emails the email address as submitted by purchaser that a new issue of Cricket is waiting for reading via a browser or using/downloading an app.As with any customer, we receive a myriad of inquiries related to subscriptions or purchases, and we may respond to queries that are texted by phone to us via response texts information on how to reach us via email, for exampleWe also have Customer Service Specialists available via a toll-free phone numberOur records show that on or about December 29th, a cancellation order was placed by the Complainant and the refund pro the Revdex.com Complaint of the same date) commenced.We are happy to accommodate this customer as requested, and have already ended the Cricket magazine subscription purchased (print/digital)Cricket is committed both to providing a tine educational product and responsive customer service, and respectfully requests that this Complaint (ID [redacted] ) be dismissed.Please let me know if you have further questions.Regards,Barb CDirector of Circulation and Fulfillment

January 12, Dear Revdex.com:
Cricket Media, Inc., through its affiliate, Carus Publishing d/b/a Cricket Media is a well-regarded publisher of children’s mediaBy this letter we are responding to the Complaint submitted by *** *** (ID ***) in
connection with the Revdex.com's letter dated December 31, and received at our headquarters on January 4.Our records indicate that the complainant (from Oceanside, CA) had purchased as a gift, a print and digital subscription to our Cricket magazine publication on or about October 28, According to our records, the print publication of Cricket was duly mailed, commencing with the Nov/December issue, to the designated residential address in Lemoore, CA(As a courtesy the refund requested and in process as of the date of this letter will include a full, rather than prorata refund, of the $purchase price)For the digital version to be delivered, the online distributor of the digital version, our service provider, Zinio, on our behalf, emails the email address as submitted by purchaser that a new issue of Cricket is waiting for reading via a browser or using/downloading an appAs with any customer, we receive a myriad of inquiries related to subscriptions or purchases, and we may respond to queries that are texted by phone to us via response texts information on how to reach us via email, for exampleWe also have Customer Service Specialists available via a toll-free phone numberOur records show that on or about December 29th, a cancellation order was placed by the Complainant and the refund pro the Revdex.com Complaint of the same date) commencedWe are happy to accommodate this customer as requested, and have already ended the Cricket magazine subscription purchased (print/digital)Cricket is committed both to providing a tine educational product and responsive customer service, and respectfully requests that this Complaint (ID ***) be dismissed.Please let me know if you have further questions.Regards,Barb CDirector of Circulation and Fulfillment

Cricket Media, Inc(based in McLean, Virginia, see new address), through its subsidiary, *** *** d/b/a Cricket Media is a well-regarded publisher of children's mediaBy this letter we are responding to the Complaint submitted (ID ***) and received (on June 12) in connection with the
Revdex.com's letter dated June 5, 2017.Our records indicate that the complainant (from West Palm Beach, FL) had purchased a gift of a print subscription to our *** magazine publication on April 22, According to our records, the print publication of this combination month's issue (May/June) of *** was duly mailed on May 25th to the designated residential address in Germantown, OH(Magazines are mailed at periodical rate so it can take to days for the issue to be received.) Our records show that on or about June 1st, the complainant contacted our customer service department regarding delivery of the issueAt that time, even though the magazine was in transit, the customer service rep extended the customer's subscription by l issue so the new expiration date is now May/June (*** is published nine times a year)By now the May/June issue should have been received which is what the complainant was requesting, and so now satisfiedCricket is committed both to providing a fine educational product and responsive customer service, and respectfully requests that this Complaint (ID ***) be dismissed.Please let me know if you have further questions.Regards,Barb C*** Manager, Customer Service

March 11, 2013Dear Revdex.com:
Cricket Media, Inc(based in Virginia), through its affiliate, *** *** d/b/a Cricket Media (with an office and postal address in Peterborough, NH), is a well-regarded publisher of children's mediaBy this letter we are
responding to and take exception to the Complaint submitted (ID ***) to the Revdex.comPer the Revdex.com’s letter dated March 3, which U.Spostal correspondence was brought to my attention earlier this weck, our response docs not include information that personally identifies the customer.Our records indicate that the complainant customer has subscribed since October 1, 2013, for the second year, to our Babybug publication (print and digital version), which print publication is mailed and has been mailed (commencing on or about January 1, per the customer's request) to another residential addressThe subscription has continued into at a promotional rate of $per year (issues), due to expire in February 2016, based in part on the complainant customer providing our Customer Service Representative, by phone on or about December 10, 2014, a seasonal Promotional Code for that print/digital Babybug rateAlthough there are several references throughout complainant’s communication of a variety of rates, the highest of those rates cited represent a retail, undiscounted (no promotion) price, and from time to time, Cricket offers a variety of time-sensitive promotional and discounted rates, which in fact this subscriber utilized to re-subscribe to the publication at a rate of $(not $29.95), approximately six weeks prior to the 1/28/complaintComplainant may not fully understand that there are various online and mail marketing campaigns from time to time in the course of our business and industry which disclose the current promotional offerings for the magazines, with or without a digital or other bundleBottom line, there has been no deception as alleged by this customerCricket has been happy to accommodate this customer on several occasions, i.epermitting the suspension(s) of the Babybug print publication while the recipient relocated, and an additional month added to his/her current subscription-- into early Cricket is committed to providing a fine educational product and responsive customer service, and respectfully requests that this Complaint (ID ***) be dismissed,
Please let me know if you have further questionsRegards,Patricia BManager, Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:j
Greetings 
I received a reimbursement check on Jan 20, 2016 in the amount of $ 17.95. I accept the reimbursement and wish to close the matter but do wish to reiterate the following:
I did not subscribe to a digital copy nor was the unsolicited offer to subscribe presented as a digital copy. One would not purchase a digital copy for a child.
My complaint clearly indicated that the purpose of my complaint was for the fact that the magazine was never delivered.
 Lastly, I did initiate text nor did I appreciate the myriad of texts I received from what appears to be an automated system.
I thank the Revdex.com in resolving this matter and wish to close this file. 
Regards,
[redacted]

January 12, 2016Dear Revdex.com:Cricket Media, Inc., through its affiliate, Carus Publishing d/b/a Cricket Media is a well-regarded publisher of children’s media. By this letter we are responding to the Complaint submitted by [redacted] (ID [redacted]) in connection with the Better...

Business Bureau's letter dated December 31, 2015 and received at our headquarters on January 4.Our records indicate that the complainant (from Oceanside, CA) had purchased as a gift, a print and digital subscription to our Cricket magazine publication on or about October 28, 2015. According to our records, the print publication of Cricket was duly mailed, commencing with the Nov/December 2015 issue, to the designated residential address in Lemoore, CA.. (As a courtesy the refund requested and in process as of the date of this letter will include a full, rather than prorata refund, of the $17.95 purchase price). For the digital version to be delivered, the online distributor of the digital version, our service provider, Zinio, on our behalf, emails the email address as submitted by purchaser that a new issue of Cricket is waiting for reading via a browser or using/downloading an app.As with any customer, we receive a myriad of inquiries related to subscriptions or purchases, and we may respond to queries that are texted by phone to us via response texts information on how to reach us via email, for example. We also have Customer Service Specialists available via a toll-free phone number. Our records show that on or about December 29th, a cancellation order was placed by the Complainant and the refund pro the Revdex.com Complaint of the same date) commenced.We are happy to accommodate this customer as requested, and have already ended the Cricket magazine subscription purchased (print/digital). Cricket is committed both to providing a tine educational product and responsive customer service, and respectfully requests that this Complaint (ID [redacted]) be dismissed.Please let me know if you have further questions.Regards,Barb CDirector of Circulation and Fulfillment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:jGreetings I received a reimbursement check on Jan 20, 2016 in the amount of $ 17.95. I accept the reimbursement and wish to close the matter but do wish to reiterate the following:I did not subscribe to a digital copy nor was the unsolicited offer to subscribe presented as a digital copy. One would not purchase a digital copy for a child.My complaint clearly indicated that the purpose of my complaint was for the fact that the magazine was never delivered. Lastly, I did initiate text nor did I appreciate the myriad of texts I received from what appears to be an automated system.I thank the Revdex.com in resolving this matter and wish to close this file. 
Regards,
[redacted]