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Address: 1751 Pinnacle Dr Ste 600, McLean, Virginia, United States, 22102-4007
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I ordered a magazine July 17, 2019 for my neice and Have not received. I have called twice and emailed twice. They keep saying it will ship on a certain day and they will extend the subscription. I asked for my money back, they ignore.
Dear Bria/Revdex.com:Cricket Media, Inc. is a well-regarded publisher of children’s media. By this letter we are responding to the Complaint submitted (ID *** and received (on Oct 25) in connection with the Revdex.com’s letter dated Oct 22, 2019. Our records indicate that the complainant (from ***) had purchased a gift subscription to our Babybug magazine publication on July 15, 2019 for $17.95 for 1-year subscription. According to our records, the print publication of Babybug magazine was mailed on August 26th, commencing with the September issue, to the designated residential address in ***. Magazines are mailed at periodical rate so it can take 10 to 15 days for the issue to be received. The October issue mailed on September 23 and the most recent issue the November/December issue mailed on October 22nd. Our printer verified that the subscriber was included in the mailing file and that the issues were mailed. The complainant contacted our customer service department on both September 17th and October 11th to state that the issues had not been received yet. Both times they were given credit for the missing issue. On October 28th I reached out to the complainant via email to see if the November/December issue had been received and she responded that she had received an email from Cricket Media customer service earlier in the day that stated the subscription had been cancelled and that a refund was being processed. I did verify with CDS, our fulfillment vendor, that the subscription was cancelled and refund was being processed.Cricket is committed both to providing a fine educational product and responsive customer service, and respectfully requests that this Complaint (ID ***) be dismissed as the matter is resolved.Please let me know if you have further questions.Regards,Barb CManager, Customer Service
On April 8 2019 I canceled a gift subscription for my grand daughter by sending an email stating:
Please cancel the subscription for
***
South Mills, NC ***
Please Refund the subscription monies sent to me.
The company responded:
Dear Valued Customer:
Thank you for contacting Cricket Media Customer Service.
As requested, your gift order has been cancelled.
Your refund check is being processed in the amount of $59.90 for the unused portion of your subscription and will arrive in the near future. last issue that your gift recipient will receive is the May 2019 issue.Please accept our apologies for any inconvenience caused, and thank you for the opportunity to be of service.
Thank you,
Mavreen D.
Cricket Media Customer Service
[email protected]
Cricket Media, Inc.
1751 Pinnacle Drive
Suite 600
McLean, Virginia 22102
I have written the company several time requesting the refund. I have yet to get the refund. I do not know what else I can do. All I want is MY REFUND.
Can you please check into this.
Dear ***/Revdex.com:
Cricket Media, Inc. is a well-regarded publisher of children’s media. By this letter we are responding to the Complaint submitted (ID ***) and received (on Aug 1, 2019) in connection with the Revdex.com’s letter dated July 29, 2019. Our records indicate that the complainant (from Panama City Beach, FL) had purchased a gift subscription to Ladybug magazine for *** on March 14, 2019 for $29.95 and paid by check. On April 4th, she sent another check for $29.95 to extend the subscription an additional year. On April 8, 2019, both subscriptions were cancelled and a request to process a refund by check in the amount of $59.90 was done.We process refund checks in the order they are received, and we state to allow up to 16 weeks to receive. We apologize for her request taking a little longer than the 16 weeks to process. Her refund check is in process and should be mailed by August 12, 2019.
Cricket is committed both to providing a fine educational product and responsive customer service, and respectfully requests that this Complaint (ID ***) be dismissed as the matter is resolved.
Please let me know if you have further questions.
Regards,Barb C
Manager, Customer Service
I ordered a magazine from cricket media “ladybug” for my grandson on 4/04/2019 and he still hasn’t received it. I called them twice and was promised it would be in the mail and they still haven’t sent it.
Dear ***/Revdex.com:Cricket Media, Inc. (based in Virginia), is a well-regarded publisher of children’s media. By this letter we are responding to the Complaint submitted (ID ***) and received (on July 10) in connection with the Revdex.com’s letter dated July 9, 2019. Our records indicate that the complainant (from Gibsonia, PA) had purchased a gift of a print subscription to our Click magazine publication on April 4, 2019. According to our records, the print publication of Click was duly mailed on May 9th, commencing with the May/June issue, to the designated residential address in Pittsburgh, PA. Magazines are mailed at periodical rate so it can take 10 to 15 days for the issue to be received. Our records show that on May 1st, the complainant contacted our customer service department regarding delivery of the issue. At that time, even though the magazine was not late, the customer service rep extended the customer’s subscription by 1 issue so the new expiration date is now July/August 2021. By now they should have received the May/June and the July/August issues. Cricket is committed both to providing a fine educational product and responsive customer service, and respectfully requests that this Complaint (ID ***) be dismissed.Please let me know if you have further questions.Regards,Barb CBarb C
My complaint is with Cricket Media. On June 2017. I purchased two magazine subscriptions for each of my grandkids. They only received half of them. When my daughter and grandkids decided to move out of State, September 2018, I called and cancelled the subscriptions. I even explained to the representative that they were going to be living in temporary residences for several months. They would not receive them. The contract says that you have to call to cancel or they will automatically charge your card that is one of the reasons I called. The other one is they moved and did not have a permanent residence. I just got my mail this evening, Friday, May 17, the letter says they will be deducting automatically from my account for both subscriptions and at a higher rate unless I send in an additional form. Coincidentally, this will all take place on Monday, May 20 because they are closed for the weekend. I did what I was supposed to do. I called and sent a letter. Cricket Media did not live up to their commitment. Also, they say if we are not satisfied or we don't receive the magazines they will credit the money back. They never did this either.
Who can I give to to fight this. They could try to send Bambi magazines to my grandkids when they are in college. In other words, forever if they don't except a cancellation.
Dear ***/Revdex.com:
Cricket Media, Inc. is a well-regarded publisher of children’s media. By this letter we are responding to the Complaint submitted (ID ***) and received (on May 28th) in connection with the Revdex.com’s letter dated May 20, 2019.
Our records indicate that the complainant (from Denver, CO) had purchased two gift subscriptions with a credit card – one to our Muse magazine publication and the other one to our ASK magazine publication on June 15, 2017, for $33.95 each for 1-year subscription.
According to our records, on April 6, 2018, both subscriptions were autorenewed for another year at the rate of $29.95 each ($59.90 total). On Nov. 17, 2018, our customer service team received a request to change the address for both subscriptions from *** Littleton, CO, *** to ***, Manhattan Beach, CA, ***. On April 5, 2019, both subscriptions were autorenewed again for another year at the rate of $29.95 each ($59.90 total). On May 18, 2019, both subscriptions were cancelled and $59.90 ($29.95/subscription) was refunded back to the complainant’s credit card. Cricket is committed both to providing a fine educational product and responsive customer service, and respectfully requests that this Complaint (ID ***) be dismissed as the matter is resolved.
Please let me know if you have further questions.
Regards,Barb C
Manager, Customer Service
On December 5, 2018, I placed an order for a subscription to Muse magazine for my grandson. As I did this by phone, the customer service agent assured me that he would begin receiving the publication, both hard copy and an access code for the digital version, within one month. When he didn't receive either, I contacted Cricket Media and was informed it would be after January 1st. Well into January, he still had not received a magazine. My daughter called twice, and I called again, and again throughout the month of January with no results. We were told over and over that it was coming.
By mid January, we gave up and I called to request a refund. They refunded a portion of my payment at the end of January, stating that it was prorated due to an issue having been sent, although it was not received. No explanation from them regarding the digital version which was not received. This partial refund was credited to my credit card, my original form of payment. I have called numerous times for the balance of my refund and was eventually told that they cannot refund my credit card twice, and that they will issue a check. This, I am told each time I call, will take 2-3 weeks. I have made nine (9) calls to Cricket Media, and have documented all, including dates, times and customer service rep name, for this refund. It is now mid March, and I haven't received it. In the age of computers and the ability to handle everything with one or two keystrokes, there is absolutely no excuse for this delay. The extremely poor customer service speaks for itself. My frustration with this company is beyond belief, especially since the balance of my refund is quite small.
Finally, despite their claim that they mailed a print copy, my grandson has not received a single issue. Too bad, I think he would have enjoyed the magazine.
March 28, 2019***Dispute Resolution Analyst ([email protected])1411 K Street, NW, 10th FloorWashington, D.C. 20005
Dear ***/Revdex.com:
Cricket Media, Inc. is a well-regarded publisher of children’s media. By this letter we are responding to the Complaint submitted (ID ***) and received (on Mar 21) in connection with the Revdex.com’s letter dated Mar 14, 2019.
Our records indicate that the complainant (from Eau Claire, WI) had purchased a gift subscription to our Muse magazine publication on December 5, 2018, for $24.95 for a 1-year subscription. According to our records, the print publication of Muse was duly mailed on January 11th, commencing with the January issue, to the designated residential address in Lexington, SC. Magazines are mailed at periodical rate so it can take 10 to 15 days for the issue to be received. Our records show that on January 18th, the complainant contacted our customer service department and cancelled the subscription. By the time of the cancellation, the label selection for the second issue to be received had been made so a refund for the remaining balance of $19.41 was credited back to the complainant’s credit card on January 18th.
We apologize for the complainant being misinformed regarding a second credit of $5.54 not being able to be done back to her credit card. We have authorized the remaining credit of $5.54 be made back to her credit card and this should be done this week. Cricket is committed both to providing a fine educational product and responsive customer service, and respectfully requests that this Complaint (ID ***) be dismissed as the matter has been resolved.Please let me know if you have further questions.
Regards,Barb CManager, Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Thank you so much for your assistance in resolving my dispute with Cricket Media, Inc. I have received a credit for the balance due.I do, however, have a small issue with their response. They stated that the first issue was mailed on January 11. While it may be true that it was mailed, it was not received by my grandson, the gift recipient. For what it's worth, as of today, he still has not received a single issue of the magazine, print copy or digital, which was also part of the gift subscription. Each time I contacted the company by phone regarding the refund (seven calls), I informed the person I spoke with (both customer service reps and on two occasions, a manager) that he had not received the magazine as of the date of the call. In addition, the last time I called, not only was the manager not the least bit polite, she was downright curt, and insisted they were unable to refund the balance to my credit card and that it would take an additional 3-6 weeks to issue a check. I sincerely hope my experience is not typical for those doing business with this company.With the use of internet and online reviews, I thought the Revdex.com may have become a thing of the past; I'm happy to find out that it is still a viable resource.Again, thank you so much for you help.
Regards
I gave a gift subscription to one of Cricket's magazines called "***" to a friend's son in Hanover, NH a few years ago. They auto-renew and I allowed that through 2018. I have called them twice in 2018 and they have said they will stop the renewal, but they do not cancel it. I got a notice in the mail of another order for renewal to take it through 2019. They are closed on this Saturday, so I used the online customer service which repeatedly returns a response of "Error: Illegal transaction type 14". Their customer service seems disingenuous, and it is annoying that I have to contact them multiple times to stop the subscription!
Date: Mon, Oct 29, 2018 at 2:47 PMSubject: response for ID - ***To: "***@myRevdex.com.org" <***@myRevdex.com.org>To: ***@myRevdex.com.org***Dispute Resolution Team-Revdex.comDear ***/Revdex.com:Cricket Media, Inc. is a well-regarded publisher of children’s media. By this letter we are responding to the Complaint submitted and received by our office on or about October 26, 2018, in connection with the Revdex.com’s letter dated October 15, 2018 (ID ***).Our records indicate that the complainant originally purchased a 1-year subscription to *** on October 24, 2016. The following year on Sept 11, 2017, this subscription was auto renewed for another year. On July 31, 2018, the complainant contacted Cricket’s magazine distribution vendor, ***, a major distributor for consumer publications, to state that he did not want to renew this subscription. Unfortunately, we’ve been advised through a rare oversight, the *** representative failed to cancel properly so that a renewal charge was processed on September 10, 2018 for a 1-year subscription at $29.95. On October 16th, *** cancelled the subscription and the full amount of $29.95 was refunded to the customer’s credit card.Cricket is committed both to providing a fine educational product and responsive customer service and with the full resolution of complainant’s issue as described above, Cricket respectfully requests that this Complaint (ID ***) be dismissed.Please let me know if you have further questions. Regards,Barb C
I am trying to purchase several children's magazine subscriptions, some new, some renewals. My preference for making purchases is online, but I have encountered problems in trying to accomplish this on the Cricket Media website because it is inflexible and inaccurate.
Among other problems I have encountered is that the website does not recognize me as a customer no matter how I try to enter my customer information. This, in itself, is inexcusable since I have been a customer for more than 10 years and Cricket Media continually bombards me with marketing emails and snail mail! (FYI, I have never been successful in completing my annual orders via the website, but each year I have tried, hoping the company had corrected and improved the website since the previous year. It has not.)
This year, to compound the problem, I requested more than once via email that a customer service rep--with the knowledge and ability not only to take my order, but to resolve the issues with the website--call me. The response I received was that I should call the general sales number. But, I do not wish to deal with an order taker, I want to resolve the problems in addition to placing an order. At this point, I have not received any response to my last email.
As much as I like its products, I do not intend to continue purchasing from Cricket Media unless the company is willing to resolve the difficulties I have experienced. My young relatives will be disappointed, but they will get over it.
Date: Thu, Oct 25, 2018 at 10:56 AMSubject: response to *** - IDTo: "***@myRevdex.com.org" <***@myRevdex.com.org>October 25, 2018***Dispute Resolution Team-Revdex.com [***@myRevdex.com.org]1411 K Street, NW, 10th FloorWashington, D.C. 20005Dear ***/Revdex.com:Cricket Media, Inc. is a well-regarded publisher of children’s media. By this letter we are responding to the Complaint submitted and received by our office on or about October 18, 2018, in connection with the Revdex.com’s letter dated October 12, 2018 (ID ***-***).Our records indicate that the gift subscription renewals (two for ***; one for ***; and one for *** magazine) were successfully entered into the system operated by Cricket’s distributor, ***, on or about October 16 and a representative of *** reached out and spoke to the complainant after the date of the above-cited complaint, to assist in resolution. The Bureau should be aware that prospective renewing subscribers/donors receive communications which include the 1-800 number, but also following:“You can also renew quickly and easily onlineVisit Shop.CricketMedia.com/MyAccount”Click-throughs to the above link will direct a user immediately to a renewal screen/information with subscriber information. Although there is a “RENEW” button on the general screen, there is also a *** login/register button as well (for new subscribers), which is apparently what the complainant had attempted to utilize, rather than what Cricket communicates as its easier, more direct routes or via an 800 call in #. Cricket apologizes, of course, for any inconvenience this individual may have experienced prior to her successful renewal orders (completed on or about October 16th). The Revdex.com should also please be aware that a gift donor or a gift recipient may, at any time, contact an account specialist for any account related or other questions at Monday through Friday, 7:00 am -8:00 pm CST, and customer service representatives of Cricket will be happy to assist with website or any other questions or concerns.Cricket is committed both to providing a fine educational product and responsive customer service, and with the full resolution of complainant’s issue as described above, Cricket respectfully requests that this Complaint (ID ***) be dismissed.Please let me know if you have further questions. Regards,Barb C
They offer a 2 issue trial for $1. But they take so long to send the first issue that they are billing you for the year subscription BEFORE you receive a single issue to check out. That is NOT a "trial." So I cancelled my subscription before even receiving the issues I ordered. I have an email confirmation from them dated June 22, 2018 confirming my subscription has been cancelled. Only one of the two issues I ordered was EVER received. On Sept 3, 2018, they billed me for a year subscription. I guess it had been long enough since I cancelled that they assumed I wouldn't notice the charge. On their *** page, you can see a lot of other people complaining about the exact same issue. So this isn't an innocent, one time mistake. This is their method of doing business. I wonder how many other people they have done it to who DIDN'T notice the random charge months later.
Dispute Resolution Team-Revdex.comDear David/Revdex.com:Cricket Media, Inc. is a well-regarded publisher of children’s media. By this letter we are responding to the Complaint submitted and received by our office on or about September 19, 2018, in connection with the Revdex.com’s letter dated September 14, 2018 (ID ***). Our records indicate that the complainant had paid $1.00 on May 20th as a donor for 2 issues (Ladybug print magazine) and the gift recipient received the Jul/Aug and September 2018 issues. The way this offer worked was for a consumer to pay for 2 issues for $1.00 (discounted rate) and automatically be renewed for 9 issues (constituting an annual subscription) at $33.95—always with the opportunity to cancel and also to contact Cricket’s customer support team. In addition, in order to ensure that the 2 issues are in fact received, even when we are processing a double issue, such cancellable renewal charge is delayed for 30 days after the initial 2 month window from the order date. Customer claims in the Revdex.com letter that she cancelled the auto renewal on June 22nd by communicating [via email] to Cricket’s magazine distribution vendor, ***, a major distributor for consumer publications. Unfortunately, we’ve been advised through a rare oversight, the *** representative failed to cancel properly so that a renewal charge was processed in late August. *** has since advised (and Consumer has not contested otherwise) that the credit card used was refunded/credited in the amount of $33.95 on or about September 13, 2018—one day prior to the Revdex.com letter date. Cricket is committed both to providing a fine educational product and responsive customer service (including but not limited to responses by Cricket’s support team when outreach occurs via ***), and with the full resolution of complainant’s issue as described above, Cricket respectfully requests that this Complaint (ID 3091657) be dismissed.Please let me know if you have further questions.Regards,Barb CBarb CManager, Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Date: Mon, Oct 8, 2018 at 7:12 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] answer is complete crap!! Their policy is NOT to wait 30 days after the 2 issues are received. The reason that I cancelled in June, before receiving a single issue, is because they sent me a notice that I was going to be charged THEN for the following year. So I called to deal with that and was informed REPEATEDLY that was their normal policy. Also, their own email to YOU admits that I was supposed to get the July/August issue AND the Sept issue (which I never got) but says they charged me in late August. So obviously their claim that the "charge is delayed for 30 days after the initial 2 month window from the order date" is a lie. I got my money back not because they refunded it but because I filed a claim with my credit card at the same time I filed my report with the Revdex.com. There was NEVER any communication from them about it, despite my writing to them before I filed with you. And if it was such a "rare oversight," why are there so many others saying that it happened to them, too?
Regards
Date: Thu, Oct 25, 2018 at 10:58 AMSubject: response to Pacheo IDTo: "***@myRevdex.com.org" <***@myRevdex.com.org>October 25, 2018***Dispute Resolution Team-Revdex.com [***@myRevdex.com.org]1411 K Street, NW, 10th FloorWashington, D.C. 20005 Dear ***/Revdex.com:As you may know, Cricket Media, Inc. is a well-regarded publisher of children’s media. By this letter we are responding to the updated letter sent by your office (dated October 10, 2018) with respect to a previous Complaint (ID ***) which Cricket duly responded to. Cricket would like to reiterate that it apologizes for any inconvenience this individual may have experienced as a result of delays in US postal service mailings or other communications which may have been made by Cricket’s distribution center (***) folks without any misplaced intentions—in fact, Customer Service is tasked to fulfill customer needs and respond to questions. ***’s systems show that the complainant was selected/sorted to receive the 2 issues. Since magazines are shipped via USPS periodical postage rates, there is no way to track delivery. As is shown in all communications with your office to date, refunds to complainant’s credit card have been completed. Again, as one resolution for this complainant, Cricket is happy to send a complimentary Ladybug subscription. Please confirm accepting this complimentary subscription by sending name and complete address to ***@cricketmedia.com. Thank you, Revdex.com, for bringing these matters to our attention--which we have addressed and resolved, and again respectfully request that Complainant ID be dismissed.Regards,Barb C
On November 25th, I placed an order for a promotional offer that included 'A Cricket Holiday Celebration' book for free with an annual subscription to Spider magazine.
*QUOTE*
On Dec 12th, having not received anything I checked in with Cricket Media to verify if the book had shipped. The customer service response was:
Thank you for contacting Cricket Media.
Your order is currently being prepared and will be shipped shortly.
Thank you,
Susan
1114735
Cricket Media Customer Service
*END QUOTE*
On Christmas Eve, I went and checked the status of the order on which the book was listed as 'Cancelled Discontinued.' I replied back on the message customer svc had previous sent me expressing my disbelief and disappointment offering a book published BY THEM thats out of stock and never getting ANY notice.
On Dec 30, Cricket's reply was:
Thank you for contacting Cricket Media.
The item is out of stock, the offer was "while supplies last".
Thank you,
Sherry
Cricket Media Customer Service
Ignore most of my message. Not even an apology. Hardly Award Winning Company service...
Cricket Media, Inc. (based in Virginia—new address of ***), through its affiliate, Carus Publishing d/b/a Cricket Media is a well regarded publisher of children's media. By this letter we are responding to the Complaint submitted and received by our office on or about January 16th (as forwarded by USPS
from Cricket's previous Jones Branch drive address), in connection with the Revdex.com's letter dated January 2, 2018 (ID ***).
Our records indicate that the complainant had purchased a gift of a print subscription to our SPIDER magazine publication in late November 2017. According to our records, the subscription duly commenced with the January 2018 issue, mailed on or about December 22, 2017 to the designated residential address in ***. As indicated, on or about December 12th, the complainant contacted our customer service department regarding delivery of the associated book. At that time and prior to the close of the holiday period, there were no copies available, although the customer service rep advised that supplies had been limited for such complimentary gift. Cricket has since located a handful of unused copies returned post-holiday, and on January 16th instructed its distribution agent, CDS, to forward the book to ***.
By now the complimentary, free hardcover book, “A Cricket Holiday Celebration" should have been received which is what the complainant was requesting. Cricket is committed both to providing a fine educational product and responsive customer service, and respectfully requests that this Complaint (ID ***) be dismissed.