Cricket Wireless Reviews (%countItem)
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Cricket Wireless Rating
Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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Everytime I call, the customer service person hangs up on me (including the mangers). I'm having trouble accessing my account online and am unable to receive any help!!!
we hate to hear that you're experiencing issues with the online account. Please feel free to reach out to our support team on Facebook or Twitter for further assistance.
Hung up on twice by offshore customer service!! Lied to by customer service rep. no notation of account No way other than a corporate mailing address in Atlanta GA. to get State side customer service. I simply wanted to update my payment information but instead will need to find a new carrier after having been a customer for many years !
We spoke to Mr. and resolved his concerns with Cricket Wireless. We assured him that his complaint would not fall on deaths ear and we will make sure that the management team is aware of all of his concerns. Mr. stated that he is thankful for our response and may decide to keep his service with Cricket Wireless after all.
We thanked him for allow us an opportunity to assist him in this manner.
Chiquitta
Customer Support Escalation Manager
Cricket Wireless Corporate Office
I did receive quick response to my issue from Chiquitta a Cricket Wireless support manager. For her part of resolving the issue she earns a full 5 star rating as far as Cricket goes, I would raise their rating to 4 stars for the actual wireless service I receive ( there is always room for improvement ) . Unfortunately I don't know if any of the concerns I raised with Chiquitta can actually be resolved due to the nature of corporate business perhaps if enough voices are heard they'll eventually change but doubtful. Thanks again Chiquitta ( corporate customer support ).
We bought a smart phone on 6/15/2020 and were told that we also had to pay for our monthly plan one month in advance. Bringing our total to $177. According to their coverage map, we should've had coverage. We brought the phone home and had zero service. I called the store and they said we could return the phone for a refund. We took the phone back the very next day on 6/16/2020 and were given a partial refund of $87 and that I would have to call customer service to receive the rest of the money. After several phone calls to customer service we were told it was nonrefundable even after the store said it would be. We literally had the phone for 1 day. We are now out $90. So not only did they make $90 from us, they will resale the phone to someone else and make money from that sale.
Complaint ID:
Re: Mr. ***
Dear Sir/Madam,
This correspondence is in response to a review filed by Mr. *** regarding Cricket Wireless. In this complaint, Mr., states that he purchased a device and established an account with Cricket Wireless. He states upon his arrival home, he couldn't get a signal. He took the device back the next day and received a refund for the device but not the monthly service charge.
We reviewed Mr. ***'s account and we were able to determine that the device wasn't used. We contacted him on June 18, 2020 and advised him that although we do not issue refunds for monthly service charge, we would make an exception and refund the charge. We also advised him to allow 7 - 10 business day to receive the refund check.
We thank Mr. for allowing us an opportunity to assist him with his complaint, and trust that our explanation addressed his concerns.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
Since May I have had no data with my unlimited phone plan. I usually have no issues here with data. Cricket reps told me the fault was on their end on May 31st before I renewed my plan and that I would be given a pro rated refund. I request the phone call from May 31st with thr IT department be pulled because now I am told their is no service here and no prorate refund. I was offered prorate credit but what good does this do me if there is no service? I will be changing carriers next month as they only help and make promises if your plan renews the next day.
Product_Or_Service: LG /Stylo 5/Totally Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would have changed carriers this month and i told cricket that on May 31 before i renewed. I am thus requesting a full refund for two months of service as i had no data connection during May and would not have renewed my plan for June. $120
June 18, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. stated that he has not experienced adequate coverage. Mr. requests a refund for service.
We communicated with Mr. on June 16, 2020. We did send Mr. a universal sim and he confirmed that his service is still not performing adequately.
We informed Mr. that Cricket Wireless is not able to guarantee coverage inside of buildings.
In addition, Cricket's Terms and Conditions state that: We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors." Our full terms and conditions can be found online at www.cricketwireless.com/terms . Customers accept our Terms and Conditions at the time of activation and each month that they pay for service.
Finally, we communicated with Mr. and provided him with our refund policy. We advised him that we would make a one-time exception to our policy and issue a refund in the amount of $60.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd., NE
Atlanta, GA 30319
/cb
(The consumer indicated he/she DID NOT accept the response from the business.)
Please pull all tapes on May 31 as I was told by a cricket wireless associate that I would be refunded for all time I have been without service. I have been under their coverage area since last Summer sometime. I told the cricket associate on May 31 that I would change carriers the next day I if it could not be fixed and I was told it would be fixed and they would call me back which they never did. If I was not in their coverage area then I should have been told before I renewed for another month. Also cricket associates admitted the error was on their end not mine on May 31st. They changed their story in June once I had renewed and said I'm not under their coverage area. If the calls are pulled from May 31st they told me that there was a damaged tower and also that towers were being upgraded to 5g. Again this was their issue and I would have switched carriers on June 1st if they weren't being. So dishonest with me so I still request a full refund for May and June.
June 22, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In this complaint, Mr. stated that he has not experienced adequate coverage. Mr. requests a refund for service additionally for May, although June service payment was already refunded to him.
Again, we informed Mr. that Cricket Wireless is not able to guarantee coverage inside of buildings.
In addition, Cricket's Terms and Conditions state that: We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors." Our full terms and conditions can be found online at www.cricketwireless.com/terms . Customers accept our Terms and Conditions at the time of activation and each month that they pay for service.
We provided Mr. a refund for May service payment on June 22, 2020.
We respectfully request that this complaint is closed at this time, as we are unable to further assist the customer.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd., NE
Atlanta, GA XXXXX
/cb
I ordered a phone on May 1, 2020. Because my shipping and billing address was required to be the same, I tried to call after placing my order to let Cricket know that. Their website even says to do so. These people sent the phone to the wrong address anyway, and now they refuse to refund my money. I've been hung up on, lied to, and given the run around. They told me about 2 weeks ago that they issued a refund. I called my bank, and they know nothing about it. It is now June 10, 2020, and they still won't give my money back. I've never been so dissatisfied with a company in my life.
We sincerely apologize for the experience you are having, ***. This issue is important to us and we are working towards a resolution. The manager working your case will reach out to you with more information.
Thank you for your communication.
I was enrolled in a bridgepay and I was due to pay 25 dollars today June 4th that was due before 11:59pm on June 4th to continue my bridegpay . I called to speak with a representive from Cricket and I could not get any help woth extending my bill for 3 days so I ask to speak to a manager. The wait time was terrible and I nevee got a chance to speak with a supervisor, so I borrow the money from a family memeber and paid it at 10:26p.m on June 4th and I even got a conformation saying it was paid. However around 1:30 my phone went off and I was texting a family memebr who is currently in the hospital with covid and I could not send my message. This is upsetting because I been with Crickwt since December and I been having technical issues with their support team and this is just the final straw. I dont understand why my phone went off. I dont know why my payment was not applied to my account but I do think this is unacceptable given they are a big brand name and are treating customers during this time like useless people instead serving customers with great service.
Product_Or_Service: LG /Stylo 5/60 dollar Unlimited plan
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like for my payment to be applied to my account so I can transfer my line to a different phone provider.
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states that she was enrolled in Bridgepay and her payment was due before 11:59pm central time. Ms. paid the bill at 10:26pm central time and her service was disconnected. Ms. is requesting the payment be applied to her account.
Upon reviewing Ms. account, we found that our Customer Care Team processed the credit on the account and her services were restored on June 5, 2020. At this time, her account is in good standing.
We contacted Ms. on June 8, 2020 via email and advised her of our findings. Ms. confirmed the issue has been resolved.
We thank Ms. for allowing us an opportunity to review her complaint and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/BN
Return a phone that was suppose to be cancelled but was sent anyways. Never received a refund and its been over 30 days.
I ordered a phone Stylo 5 for $144.79 on April 25, 2020 with my bank card and tried to transfer a phone number. The order number wasXXXXXXXXX and I was talking to a sales rep and they could not transfer the number to this phone. I told the sales rep to cancel the order and I will order a different phone with a new number which was a Galaxy A10e for $83.58 with my bank card, that would be cheaper and that order number was XXXXXXXXX. The sales rep never cancelled the first order, so I received both phones on April 29, 2020. I called Cricket Wireless right away to get a return label which I sent back the Stylo 5 on *** 1, 2020 and I never even opened the box. The tracking number for the phone is 1Z2EXXXXXXXXXXXXXX and Cricket received the return on May 5, 2020. I have called Cricket numerous times and each time I called they tell me that they closed the case so they would have to set up another case number. I have not got a straight answer from anyone I have talked to and the last time they are blaming it on my bank and they were holding my money. It is now a month later and they will not give me my money back.
I would like a refund of $144.79 direct deposited into my bank or take it off my monthly bill.
June 12, 2020
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in response to a complaint filed by Ms. ***. In the complaint, Ms. states that she returned a phone that was supposed to be canceled and has not been refunded to date.
We issued a refund back to Ms. original form of payment on June 11, 2020 for the Stylo 5 purchased on 4/25/20 ($63.58 cost of Stylo 5). Service payment of $20.00 was used on her account and will not be refunded.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/KM
A shameless, soulless corporation with no willingness to help its customers. After being with Cricket for more than half a decade, I had decided to switch providers to try someone with better service in my area. Being unfamiliar with the number transfer process, I cancelled my account with Cricket, and attempted to port my current number to the new provider. I was unable to do so, and called Cricket to see if they could help me out. Only to find out that even though my account was only cancelled for 1 day, I would have to pay $65.00 dollars just to get it reactivated. Mind you, it was only being reactivated to port it over to a different provider. After an exhaustive process of contacting multiple different customer support reps and a manager, I was told that even after 5+ years of customer loyalty and only a day after I cancelled my account, there was nothing that they could do. No leniency to be had for a loyal customer over a simple mistake. If ever I have the opportunity to direct people away from using this service, I will. Cricket isn't worth it.
Hello Jonathan,
We are sorry to see you go. Unfortunately, the account must be active to port the line over to any carrier. This is a requirement that all carriers follow to port over numbers. Once an account is cancelled there is no way for any carrier to port the number until the account is active.
The last day of the month I paid 162. About 2 hours or so later I get a text from them that claims changes have been made the app now shows monthly charges 162. Amount due 60. Supposedly according to them there was $60 with of added on hotspot data. No one added on anything. It being the last day it expired at midnight so making no sense to add to start with. They refuse to refund even the $102 it shows as having been paid and our phones are not active because we owe month.
Product_Or_Service: Apple //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like the charges for services not received or used to be removed. Credited for the time lost and the hassle of going thru this and my service restored.
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states that after paying her monthly bill she received a message that changes had been made to the account resulting in $60 of additional charges. She is requesting a refund for the additional charges.
After researching Ms. account, we found that an additional feature was added multiple times to line ending 9592 by the customer via the MyCricket app or online.
Due to these findings we are unable to honor Ms. request for a refund.
We contacted Ms. via email and informed her of our findings
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/BN
I purchased my phone in full not at a discounted price and paid for my first month of service. However, within the first 2 weeks I discovered I have little to no service in the areas I travel including very poor service at my home. Because of this I called customer service multiple times to request that the phone I own outright be unlocked so I can explore other possible options. During those calls I have been hung up on and told three times a manager will get back with me but that has never happened. Cricket wireless is essentially stealing my money for a service I cannot use and preventing the use of my property by not allowing me to use my phone as needed.
Product_Or_Service: Apple /SE/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) All I want is for my phone to be unlocked so I can use it with another service.
June 5, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In the complaint, Ms. requests her device be unlocked because of inadequate coverage.
Cricket's unlock policy can be found at https://www.cricketwireless.com/legal-info/device-unlock-policy.html. The policy states that Cricket will provide an unlock code once the following requirements have been met:
The device you want to unlock has been active for at least six months of paid service on that device.
The device is designed for use on and is locked to Cricket's network.
The device has not been reported lost or stolen.
The device is not associated with a fraudulent account.
Notwithstanding, the current Unlock Policy we made an exception, and unlocked Ms. 's device.
We thank Ms. Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/CB
I had to wait on my insurance claim/replacement phone from march 16 and finally they issued me a check and I received it may 7. It took almost 2 months to resolve that! The customer service was and is horrible!!!! So I referred a friend at the end of March everything on my end is perfect in there account it's as well. Per cricket wireless they have no record of it. I said I will
Send you the screenshots or email them to you. They said we do not email I said well are
You in my account looking at me hat looking at. They said they didn't see anything. I said you have got be kidding.
We made two payments one of $50 and one of $5 on the next day 512 I have a confirmation for the second and they continue to charge fees right now the accounts at that $16.33 and she did not have service since the 11th. They won't turn her service on and they won't refund my $55. I have dealt with them for about 3 hours in the last three calls. They turned on the Wi-Fi hotspot without my consent.
Product_Or_Service: Samsung /Galaxy Sol 2/
Account_Number:
Other (Requires Explaination) I would like to have the $55 refunded but if they would turn the service on for a month that would be an acceptable resolution also
June 8, 2020
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states she made a payment to the account but saw that the mobile hotspot was added without her consent. She switched to another provider and is requesting a service refund.
We contacted Ms. on June 8, 2020 and advised her of our findings. We were able to make an exception and issue a refund to her original form of payment. We advised it will take 3-5 business day for the refund to reflect. Ms. was happy with the resolution and had no further questions.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
At the end of March, Cricket advertised a $15/month plan. I found this offer outstanding and we called to get more information. I specifically asked them if this price was permanent or it is just for a limited time and then it will change after few months. They answered that this will not be changed later.
I switched my 2 phone numbers from a different carrier to cricket and the only reason was the long term price they offered.
Now just 2 months in, they are saying that my rate per line will be doubled to $30/month, which is no longer appealing and it makes them as expensive as most other carriers. If I knew that the price will be doubled I might have not switched from my previous carrier or I would have chosen a different carrier.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want to keep paying the same amount that they have promised me when I first joined.
This correspondence is in response to a complaint filed by ***. In his complaint, Mr. states that he was advised that Cricket's $15 promotional rate plan would be permanent and that his rate would not change at a later date. Mr. is requesting to remain on the promotional $15 rate plan.
On Friday March 27, 2020 Cricket launched a limited time $15/2GB phone plan to assist customers who were experiencing financial hardship at the start of the pandemic. The Terms & Conditions stated it was a temporary offer and pricing was subject to change.
For additional information please visit: https://www.cricketwireless.com/newsroom/blog/cricket-health-and-safety-update.html
We contacted Mr. on June 8, 2020 via email to provide him with this information. While we do not have plans to extend this rate any farther, we hope this limited-time plan provided some financial help for him and other customers.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/BN
Since I have started service with Cricket, it has been a hassel to add a protection plan. A few years ago I purchased a brand new phone from Samsung and was told by cricket while chatting that I could add protection plans as long as it was within 7 days of purchase. Due to the run around from all the reps online and in store, I ended up having to get insurance elsewhere. I just purchased 4 brand new SX20 Plus Galaxy phones directly from Samsung and was told by cricket, as long as they were purchased less then 7 days ago, I could add them to the protection plan but I had to take them into the store. I have not been out of my house since I had recovered from COVID 19, but they said I only had 7 days (really 5 because my phones were 2 days old). I asked if there was anyway they could add it online, but they said the phones had to be inspected by the rep in stor and I had to show them the receipt. Although I skeptical about going out and having to drag my children with me, I did. I was told by the rep at the store that they could not add the protection plan and all of a sudden everyone was changing their story. I had the chat emailed to me where the rep explicitly tell me I can. This happened to me when I first became a customer and called back. I was now told they only do a promotion once or twice a year to allow people who do not buy cricket phones to add to the protection plan. This is crazy because my phone is right off the shelf. All this time I have been a customer and I have never received any email about the protection plan being an option for customers like myself who bring their own phones.
Product_Or_Service: Samsung /SX20 Plus/unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like for the protection plan to be added to my phones whose phone numbers end in *** and
This correspondence is in response to a complaint filed by Ms. ***. In this complaint Ms. states, it's been a hassle adding device protection plan to her Cricket Wireless account.
We apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We spoke with Ms. on June 8, 2020 in reference to her complaint. Unfortunately, the Samsung SX20 is not currently covered by our Cricket Protect BYOD program. Ms. is aware that the list of eligible devices covered by Cricket Protect program is updated regularly. She can visit our website at www.cricketwireless.com to see when her devices become eligible for the program.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/KM
Asked for a simple two day extension due to the holiday I won't get paid till tomorrow or the next day waiting on my check to come in. they have done it once before to help me keep service and now they won't do it again, I'm filing this complaint mainly cause they don't hold up to what they say they will do.
Product_Or_Service: Apple /8/Basic
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Simply to get an extension
This correspondence is in response to a complaint filed by ***. In the complaint, Mr. states he contacted Cricket Customer Care and was not able to get an extension on his monthly payment. He is requesting an extension of his monthly payment.
We were able to see through our research, Mr. previously worked with Cricket Wireless Corporate Escalations Manager, Jaime, who explained the Bridge Pay program to him on April 20, 2020 via a prior Revdex.com case.
We wanted to see if Mr. needed additional assistance.
We attempted to contact Mr. on June 3, June 5, and June 8, 2020, but we were unsuccessful in speaking with him.
Should Mr. still need assistance with his concern, he *** contact Chelsea, Cricket Wireless Corporate Escalations Manager, at ***@cricketwireless.com.
We thank Mr. for his communication, and we will be available should he need further assistance.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/CB
I've been in Idaho for 5 weeks. The phone service (regarding data) was ok for the first couple weeks. Then, the service slowed to what I can only describe as 3G, even while showing 4 bars of LTE. It takes (no exaggeration) 30 seconds to a minute to send a text with no pic attached or anything other than a simple line of text. Using data to communicate, browse the internet or use social media is impossible. As I have 4 phone lines on the plan (two in Oklahoma and two in Idaho), I'm certain this an issue only in Idaho (maybe towers') The two phones in Oklahoma receive good coverage and the 'expected? data speed. The two phones in Idaho (both IPhone XR's with 128G memory) have slowed to an unbelievably low speed as to not be able to use the phones. I've contacted Cricket on multiple occasions and they refuse to rectify the problem. I've been a loyal Cricket customer for many years. They are not providing the service they state they can provide. I'm paying for services not rendered and request this problem be rectified immediately.
Respectfully,
***
Product_Or_Service: Apple /IPhone XR/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want Cricket to provide the services I'm paying for and an explanation as to why their coverage is so bad along with a guarantee it will be up to the standard a customer is expecting to receive. Otherwise, I want to be compensated for the lack of services and a public statement in Idaho to the potential or future customers stating their inability to provide proper coverage. Anything short of this is false advertisement.
June 5, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In the complaint Mr. states, he was having service issues at his home address.
We contacted Mr. on June 3, 2020 and advised him that we checked his address and saw that there was reported tower issues in the area. We have also agreed to issue a one-time credit for the service issues he experienced.
Mr. was happy with the resolution and had no further questions.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/GR
I placed an order on 5/10 to add a line to my account and UPS delivered it to the wrong address. I contacted UPS and cricket to advise I didn't receive the order. An investigation followed and was resolved on 5/22 after they couldn't locate the package. On 5/22 I was alerted that my order was shipped and would be delivered on 5/26. On 5/23 I received a second alert stating my package was out for delivery, and would be delivered between 2:00 and6:00 pm. One hour later I received a third alert stating the package was delivered. A signature was required. I checked with my neighbors and checked around the neighborhood but couldn't find the package. I am very disappointed at the service I've received from cricket in regards to this matter. I've been repeatedly hung up on, placed on extended holds, and have been given varying information from each agent I speak with. I just want a refund and will never place another order on their website ever again.
Account_Number:
Other (Requires Explaination) Refund my money please. Find a new shipper.
June 4, 2020
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in response to complaint filed by Ms. ***. In her complaint, Ms. states that she did not receive her online order and requests a refund.
We contacted Ms. via email on June 1, 2020. We were able to process a refund to Ms. for the device on June 4, 2020, and she can expect a refund to her account in 1-4 business days.
We thank Ms. for her communication and trust that this explanation properly addresses her concerns.
Regards,
Cricket Wireless, Customer Support
I have been a long-time customer with cricket wireless. I went into the store on College Park Square in Virginia Beach, Virginia and purchased a new iPhone and a case. The manager told me that if I did not like the case that I could return it. The receipt has a refund policy on it that says that I can return the case within seven days. I went to the store two days later to return the case and the manager would not allow me to return it. She said I could only exchange it for something else. I even spoke to the district manager and he said there was nothing that he could do. This is terrible customer service that makes cricket wireless look bad. It's difficult for me to believe that they would risk losing a long time customer over a cell phone case. Neither manager seemed to care I'm curious to know if the corporate office cares how these two are portraying their company.
Product_Or_Service: Apple /iPhone 8 plus/Family Plan
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to return the case as it clearly states I can on my receipt.
This correspondence is in response to a complaint filed by ***. In this complaint Mr., states that he requested a refund from a Cricket Authorized retail location for an iPhone case, but his request was not honored.
We contacted the Cricket Wireless Authorized Retailer to request their help investigating this issue. The Authorized Retailer will allow the refund and included an addition offer of a 50% discount on an accessory for the customer's inconvenience.
The Authorized Retailer attempted to contact Mr. on May 28 and May 29. 2020 without success. Several voicemails were also left with details regarding the refund and additional offer.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/BN
On 05/21/2020 I paid the amount shown due of $82.66. After payment, I was shown to have a $0 balance due. On 05/25/2020 my service was disconnected for non-payment, showing a balance due of $17.34.
I am currently showing, again, for the next payment due for the 06/24/2020 due date $82.66 despite being on a $100 plan for 4 lines, however, I am being told if I only pay this, I will be billed AFTER the due date for the remaining $17.34 and service will be disconnected. How can you bill people and shut off service AFTER the fact?
Product_Or_Service: Samsung /SM-A102U/Unlimited Cricket Core
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want the $17.34 paid on 05/25/2020 credited to my account, and the correct amount due ($100.00) to reflect in my account properly for future bills.
This correspondence is in response to a complaint filed by *** M. ***. In this complaint, Ms. states that her account is showing a different balance and was cancelled due to the error.
We called Ms. on June 03, 2020, June 04, 2020 and June 05, 2020, but we were unsuccessful. We created a case to have the system reflect the correct amount. We provided a voicemail with this fix and our call back number in case she still experiences any balance issues.
We thank Ms. Martin for her communication and trust that we properly addressed her complaint.
Regards,
Cricket Wireless Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/GR
I purchased a device outright 2 months ago after being told by a representative that it would help my connection issues I have been dealing with.
I purchased a device outright 2 months ago, on March 4th, after being told by a representative that it would help my connection issues I have been dealing with for about 6 months. After giving it 2 months I needed to switch carriers, as my problem still was not resolved. No where on the website did it say that the phone was locked and I needed to use the device for six months when I purchased the phone. I spent $100 on this phone just to no longer be able to use it when I OWN it.
I want either my $105.49 back or to be able to unlock the device.
June 4, 2020
Revdex.com
Online Complaint
Re:***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by***. In this complaint, Ms. states that she is requesting her device to be unlocked.
Cricket's Unlock Policy is part of our terms and conditions which are accepted at the time of activation and each month upon the renewal of service. The Cricket Wireless Unlock Policy can be found at***
Cricket's Policy states:
The device you want to unlock has been active for at least six (6) months of paid service.
The device you want to unlock is designed for use on and is currently locked to Cricket's network.
Your device hasn't been reported as lost or stolen.
Your device isn't associated with a fraudulent account.
We have researched Ms. account and see her device was activated on March 03, 2020 and does not meet Cricket's 6-month eligibility. We reviewed Ms. account and as an exception we provided the unlock. We called Ms. on June 03, 2020 to provide steps on unlocking the device via the myCricket app and have provided those steps below and was happy with the resolution:
How do I unlock my phone using the myCricket app?
Some Android phones must be unlocked using the myCricket app. If you tried to unlock your phone in My Account, but received an error, follow these steps to unlock your phone using the myCricket app:
1. Open your myCricket app.
2. Sign out of the app if you're signed in.
3. Tap Unlock Device on the app's sign-in screen.
4. Tap Unlock at the bottom of the screen.
5. Once your phone is successfully unlocked, restart it to complete the process
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless