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Cricket Wireless

575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300

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Cricket Wireless Reviews (%countItem)

Purchased a new phone Saturday June 3rd. Was unable to receive calls on the phone it would ring but not let me answer. I spent a few days trying to go through settings before returning to the store on Monday June 12. Both staff present went through the phone settings as well and repeatedly tried calling my number. Nothing worked. The clerk helping me said quotI39ve never seen that beforequot and told me to call the warranty department. I came home and called it explained the details and she told me well your phone is only 9 days old you don39t want a refurbished phone call and talk to a manager. I called the number she gave me and the manager told me I only had 7 days to return the phone. I told her that information was not on the receipt and not given to me and I had spent time trying to resolve the problem. She repeated nothing she could do call the warranty department. I said it wasn39t acceptable they wouldn39t stand by the phone they just s
Product_Or_Service: Other //
Account_Number:

Desired Outcome

Other (requires explanation) I want a refund for this. I have the receipt from 63 for a total of 222.91. The phone cost was 149.99. I am willing to lose the cost of the case extra chargers i bought account upgrade fee and taxes and am asking for the phone cost only 149.99. I will return the phone still in box.

Cricket Wireless Response

July 11, 2017

Revdex.com
Online Complaint

Re:***
Revdex.com Complaint ID: ***

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by***. In the complaint, Ms. states that she was unable to receive calls on her newly purchased device. After 10 days of purchasing the device, on June 12, Ms. returned to the Authorized Retailer and attempted to get a new device from the warranty department but was unable to receive assistance. Ms. is requesting a refund of the remaining $149.99 paid.

As per Cricket Wireless' Refund Policy, customers are allowed to receive a full refund of a cell phone purchase if the phone is returned within 7 days of purchase. Ms. returned on day 10 of purchase, making it ineligible for a refund. Additional information can be found online at ***.
All Cricket Wireless Authorized Retailer employees are trained to inform our customers of the Refund Policy at the time of purchase. Cricket's Refund Policy regarding service payments, devices and accessories is also posted in both English and Spanish in the store. In this particular store at ***, the Return Policy is posted on a full color 8.5 x11inch poster on the left of the cash registers above the credit card Point of Sale system. For further convenience, the Device return policy is also printed on the front and back of the sales receipt. Our service payments, device and accessory refund policies can also be found online at: ***/return***. Upgrade fees are part of Cricket Wireless' Authorized Retailers fees. These fees are non-refundable. A list of all non-refundable and nontransferable store fees are also posted online at: ***

Cricket devices generally carry a one-year manufacturer's warranty from the date of purchase. If Ms. were to have active Cricket Wireless service we could assist her in replacing the device with a new Cricket device. All devices including warranty devices are locked to Cricket Wireless' network. We attempted to communicate with Ms. on July 7, 2017 and July 11, 2017 via telephone and via email.

We thank Ms. for her communication and trust that this explanation properly addresses her complaint.

Regards,

Cricket Wireless
Customer Corporate Relations

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
I was NOT informed that returns were only 7 days. This is a very, very short return policy. To reiterate, their brand new phone did not work, if I had known I had only seven days I would have gone on sooner and not tried to resolve myself. I want a refund. It is in the box, like new. And I will return to the store. I already stated I do NOT want or expect a refund for the activation fee or anything else.

And I responded twice to his email, he did not respond to my return email

Poor customer service! Will not refund for services that can not be rendered. I was cut off from a chat and 2 phone calls requesting a reason as to why no refund. I would not recommend Cricket to anyone!

My cell phone got damage when I notify the insurance company asurion they refused to replace it due to me giving the wrong date then I corrected my claim with the proper information and still have been waiting for over 3 12 months and no response from the white
Product_Or_Service: Kyocera / Hydra /
Account_Number:

Desired Outcome

Other (requires explanation) I want my phone replaced. I have a four year old phone that I have been temporarily using it39s out of date and I39m paying for insurance I demand I get what I pay for I need a new phone I shouldn39t have to result to a old used phone

Cricket Wireless Response

July 10, 2017

Revdex.com
Online Complaint

Complaint No: XXXXXXXX
Re: ***

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that the he filed a claim with Asurion and that it was subsequently denied. He states that the claim was outstanding for four months. Mr. states that he wants his Kyocera Hydro replaced, because he is enrolled in Cricket Protect.

Mr. was contacted by*** via telephone on 7-5-2017. He stated that he could not verify one of the security questions via Asurion and that he was denied. Mr. further confirmed that his claim was finally approved and that his phone was successfully replaced.

An exception was made and a half month courtesy credit was issued to his account, because we value Mr. as a customer.

We value feedback and apologize for any inconvenience or poor service he felt he received.

Cricket strives to provide excellent service and we regret when that high standard is not met.

We thank Mr. for his communication and trust that this explanation properly addresses his concern.

Regards,

Cricket Wireless, Customer Support

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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair

Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300

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