Crifasi-Real Estate

I am writing to follow up and address the concerns that you forwarded on to me on behalf of *** *** regarding her billing concerns.*** ***'s account has been reviewed by our Patient Accounting Manager, MrKenneth S*In addition, to follow up on the matter a Patient Accounting
representative spoke with *** *** this morning (Tuesday, February 27, 2018)Per our review, we found that *** *** had two accounts, and while one was placed in collections, it was not there long and was not reported to the credit bureau as the balance was written off through our ?nancial assistance program shortly thereafterIt appears the issue stems from a physician bill, rather than a bill from the hospitalThe physicians are independent contractors, and fees for professional services associated with *** ***'s care would have been billed separately from the hospital servicesAccording to our Patient Accounting Department, *** *** is looking into the origin of the bill and she will follow up with the hospital as needed.*** ***, we appreciate your inquiry on behalf of *** ***, and we want to assure you that we use information gleaned from our consumers to ensure continual improvement of the care and services that we provide to the communitylf you need further assistance, please do not hesitate to contact me, I can be reached by calling ###-###-####.Sincerely, Carolyn *W***, MHA

This letter is in response to your request for information regarding *** *** ***, Revdex.com case ID ***I have not had the opportunity to investigate the complaint from *** *** as she has not submitted a complaint directly to the Customer Relations Department at Holy Cross Germantown
Hospital concerning her Emergency Department visit on April 5, 2016.When a patient arrives in the Emergency Department, the triage process is the initial part of the patient assessmentAs part of the triage process, a registered nurse obtains the patient's vital signs as well as a history and physicalThere is a charge for these triage servicesIf the patient chooses to leave before being seen by a physician, the triage charge remains the responsibility of the patient.The Emergency Department at Holy Cross Germantown Hospital employs a very advanced triage system, based on the severity and acuity of a patient's illness or injuryThis system determines the priority with which patients are seen for treatmentWe make every effort to provide prompt care to all of our patients, however patients may be asked to wait.*** ***, should you require further assistance regarding this case, please contact the Holy Cross Germantown Hospital Customer Relations Department at ###-###-####Thank you and I hope this information was helpful.Sincerely,Ariane B***, RN BSN Customer Relations Practitioner Holy Cross Germantown Hospital

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:My complaint regards the quality of serviceThe unacceptable wait time and the failure of the emergency room staff to warn me of extended delays, as well as suggest alternative options shows disrespect and disregard I had to wait for four hours in pain exacerbated by discomfort of being unable to lie down I am not disputing the hospital's triage system, but their failure to warn me of extended delays, which forced me to wait in hopes of service while I could have spent the time more comfortably and pursued other options for healthcare
Regards,
*** ***

December 23, 2016Dear *** ***:I am writing to acknowledge your letter of concern on behalf of consumer *** *** regarding her recent visit to Holy Cross Hospital for physical therapyI truly regret the difficulties she related.*** *** *** is no longer with us in the Customer
Relations Department, and as such the correspondence was sent to her forwarding addressI am now in receipt of the letter and we have begun to look into the matterHowever, due to the letter being misdirected and staff scheduling over the holiday season, I need additional time to thoroughly look into, and address the concernsAs such I would like to request that we provide a written response to you no later than January 3, 2017.During the review period, I will serve as your contact person at Holy Cross, and can be reached at ***If you have any questions, please do not hesitate to contact me.Sincerely,Carolyn *WDirector of Customer Relations

I am writing to follow up and address the concerns that you forwarded on to me on behalf of *** *** *** regarding her recent visit to Holy Cross Hospital for physical therapy.Reviewing *** ***'s account, the charges were billed to her *** *** policyPer the account review, her February, March and April charges were all processed as "patient responsibility" as her deductible had not yet been metGenerally, a deductible is a fixed amount that patients are responsible for before the insurance coverage starts for a particular medicalservice.The May claim was denied as the policy was no longer in effectOur records indicate that *** *** had changed her insurance Coverage to *** in May, but she did not advise us of the change in coverage until September, As a courtesy we will waive the May charges since they were not invoiced to ***We did follow through to verify *** ***'s insurance coverage, and we were advised that her co-payment was $We were not informedwhether she had met her established deductible for health-care services through her insurance companies.*** ***, we appreciate your inquiry on behalf of *** ***, and we want to assure you that we do use information gleaned from our consumers to ensure continual improvement of the care and services that we provide to the communityIf you need further assistance please do not hesitate to contact me, I can be reached by calling ***.Sincerely,Carolyn ** W***, MHA Director, Customer Relations

December 18, 2015*** *** *** Revdex.com K St, NW Washington, DC 20005-3404Dear *** ***:This letter is in response to your request for information regarding *** *** ***, Revdex.com case ID *** *** contacted the Customer Relations Office of Holy Cross
Hospital on July 17, A thorough review was conducted by a multidisciplinary teamI wrote a letter to *** *** on July 24, regarding her complaint and the outcome of the case review.Because some services were rendered to the patient during her visit, *** *** is not eligible for a refund of her visitAlso, due to HIPPA I am not at liberty to share the details of the reviewHowever, if you require additional information and *** *** signs a release form, then I will be happy to oblige.*** ***, should you require further assistance regarding this case or any other cases pertaining to Holy Cross Hospital, I encourage you to contact the Customer Relations Office at ###-###-####Our office manages the complaints and grievances for the hospitalThis will allow us to provide the necessary information to you within the allotted timeframeThank you and I hope that this information was helpful.Sincerely,Shannan ** T*** MS Manager, Customer Relationscc: Shaggy N***, Director, Patient AccountingFile

I am writing to acknowledge your correspondence on behalf of the complainant referenced aboveI spoke with MsShaggy N***, Director of Patient Accounting who succeeded MrWilliam S***, concerning the matterWe received the same concern from Ms*** on June 16, We have
thoroughly investigated the matter and taken steps to follow up directly with the client to detail our findings.While we are not permitted to share the specific actions taken to resolve this complaint without the client's permission, please know that the matter has been resolved and that we douse the information to review, and if necessary, improve upon the services that we provide.I want to thank you for taking the time to relate this concern to usIf I can be of further assistance to you, please feel free to contact me at ###-###-####.Sincerely,Carolyn JW***, MHA Director, Customer Relations

This letter is in response to the Complaint that you sent to the Revdex.com and Our Conversation on October 17, 2016. You expressed Concern regarding your bill for a hospital visit on October 1, 2104. Per Our Conversation, I forwarded your Concern to the leadership team of our...

Patient Accounting Department. I am Writing you today to inform you of the outcome of the review.According to the accounting records, you were informed that the Services you receive at Holy Cross Hospital Were out-of-network and that your insurance Would not authorize the visit. However, being aware of the out-of-network status you chose to Continue to receive Services at Holy Cross. As a result you Were billed appropriately according to the Contract of your insurance. Your account was also reviewed in August of 2016 and was approved for being Sent a bad debt account. Therefore, We Will not grant a Service recovery for your visit.[redacted], I encourage you to Contact your insurance Company regarding out-of-network fees. You may contact Holy Cross Hospital Patient Accounting Department at ###-###-#### or meat ###-###-#### should you require further assistance. Thank you for informing us of your Concern. I hope that you will be able to resolve this matter to your satisfaction.Sincerely,Shannan *. T[redacted], MS Manager, Customer Relations