Crimson Park

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have decided that I will accept the offer of $credit to my account; it is the very least [redacted] can do for all they have put me throughI would like also like to request proof of this proposed creditHowever, I would like to point out that Ms [redacted] conveniently skipped over things I had listed in my initial settlementI have NOT received any bills or itemized statements from the electric company or [redacted] like I requested over TWO weeks agoI guess her explanation of charges is that everything is all my fault, even though I got swindled and lied to by the staff and the electric company; I hold to that fact despite anything Ms [redacted] or anyone else says I do NOT agree in any way with the accusations, conjectures, and assumptions put forth by Ms***, (who, by the way, is a corporate lawyer from Chicago who has NEVER met or talked to me before in my life, does NOT know my credit history, or that I have always paid my rent and utility bills early, and CERTAINLY does not know the situation in which I had to switch rooms (which by the way wasn't even my idea, it was the general manager [redacted] ***), in her sarcastic, disrespectful response to my complaintShe seems to be blinded by bias in her response; just like the rest of the staff, who took the side of my previous roommates despite the fact they were all VIOLATING the sacred "lease agreement" by having grown men and random, unregistered dogs over staying the night over the span of seven nights, like it clearly outlines in the lease as a violation! Staying with my previous roommates became a safety concern; that is why I had to move, as if it is anyone's businessNow you would think that would be sufficient reason for the staff to show me a little basic compassion or understanding, but no, the opposite happenedThe staff went after me because I did NOT renew my lease for next year, unlike all THREE of my previous roommates (which I have proof of)! The best explanation I can come up with for this ill-treatment is since they knew they weren't going to get another $6,of rent out of me, they made my life an absolute nightmareMs [redacted] and [redacted] and whoever can say whatever they want; I refuse to be biased and am sticking by the facts of the matterBut, justice will not prevail for me because I am only one tenant, with evidently no rights according to Ms [redacted] and the staff of [redacted] ***, up against a big-wig corporation (Scion)I would also like Ms [redacted] and the Scion group to know that after my lease ends, I will NEVER be affiliated with any Scion property in Norman or elsewhere because of my horrendous experience hereThey have scarred me for life; this was my first lease and now I am going to look up who owns every property I live in for the rest of my life to make sure I never have to deal with any of these people again.I would also like to point out to Ms***, Scion, and [redacted] that I would have NEVER taken my complaints this far if the staff and managers at [redacted] would have even halfway cared to listen to me and get my issues resolvedI am not, and will never be one of those people that hides behind their computer and slanders businesses all over the internet; I was trying to be respectful and take my complaints through the proper channelsThe one and ONLY time [redacted] agreed to talk to me was when I turned in my keys and told her I was moving outWe passed "solving this problem amicably" about FOUR months ago! Another fact I would like them to know is that Ms***, whoever she is (I have NEVER met her or talked to her in my life other than about five emails), despite me trying to get into contact with her for over a week BEFORE I filed my initial complaint to the Revdex.com, did NOT get back to meAnother week passed by without any response at all; next thing I know, I get a delinquency notice threatening outrageous late bills two weeks before March ended for a bill that WASN'T due until April the 1st! Ms [redacted] had no intention of talking with me or getting back to me; she only wanted to send me an ugly notice for no reason at all before I had even gotten the chance to talk with herThank you Revdex.com, for at least listening to me and helping the consumer as much as you canI am sorry you have had to deal with this mess, I know I am even sorry I have had to deal with it for months now as well Sincerely, [redacted]

Revdex.com17 South DeweyOklahoma City, OK 73102b[redacted]@oklahomacity.Revdex.com.orgRe: [redacted] / Revdex.com Complaint ID [redacted]Dear Ms. [redacted]:The Scion Group is the property manager and authorized agent for [redacted] Apartments LLC d/b/a [redacted]. On April 3, 2018, [redacted] received...

a copy of your letter dated March 27, 2018, and it was recently forwarded to me for review. I sincerely apologize for the delay and hope to resolve this matter amicably.Ms. [redacted] entered into a 2017-18 Housing Agreement dated March 24, 2017, for a bedroom space in a four-bedroom apartment with [redacted]. (A copy of the Housing Agreement is provided). In her Complaint, Ms. [redacted] has raised several issues related to her electricity bills, her Emotional Support Animal, the frequency of correspondence with the property, and lack of advanced notice regarding a new roommate. Prior to the filing of the Complaint, the Resident Services Manager of the community attempted to address Ms. [redacted]’s concerns on several occasions. We regret that the property staff was unable to alleviate her concerns prior to filing a Complaint.The primary issue in Ms. [redacted]’s Complaint stems from the community’s relationship with Conservice, a third-party contractor managing the electricity for [redacted]. Paragraph 7 of Ms. [redacted]’s Housing Agreement provides details regarding her utilities. Contrary to Ms. [redacted]’s assertions, her Housing Agreement does not cap the electricity costs at a certain amount but rather, it indicates that each resident agrees to pay a pro-rata share for the apartment’s total usage of electricity based upon the number of actual contracted residents in the apartment. Ms. [redacted]’s utility expenses have fluctuated due to the number of residents living in her apartment during any given month, as well as the varying temperatures in the area that affect all residents of the property. Contrary to Ms. [redacted]’s assertions, [redacted] has neither advertised nor promised any specific maximums or caps on electricity charges, and the Housing Agreement reflects that.Ms. [redacted] originally shared a four-bedroom apartment with three other residents. In November 2017, at her request, Ms. [redacted] was relocated to a different apartment due to issues with a roommate. Several apartments were offered, and she specifically requested anapartment with as few roommates as possible. Based on this request, and per agreement with Ms. [redacted], we relocated her to a four-bedroom apartment occupied by only one other resident at the time. Ms. [redacted] then began sharing electricity expenses with only one other resident, causing her pro rata share to increase.In December 2017, the entire area experienced unusually cold temperatures. This unexpected weather resulted in increased electricity costs for all residents at [redacted]. We understand that Ms. [redacted]’s electricity bill for that period was higher than average, however, the total bill for the apartment was comparable to the electricity bills for all four-bedroom apartments in the community for that month.Also during that time, Ms. [redacted]’s roommate vacated the apartment. As the only resident in a four-bedroom apartment, Ms. [redacted] became responsible for the entire electric bill until February 8, 2018, when two new residents moved into the apartment.We have reached out to Conservice to confirm the electric bill amounts to date. Conservice advised that each prior billing statement was for service two months prior, and that they are currently behind in issuing up to date statements for service. Once Conservice issues a bill as of February 8, 2018, it will be pro-rated based on the number of residents in the apartment. Additionally, Conservice provides a bill to each resident with a detailed breakdown of the usage amounts. The property has recommended that Ms. [redacted] contact Conservice directly for further usage documentation or to address any specific usage discrepancies.With respect to Ms. [redacted]’s complaint regarding harassing communications to renew her Housing Agreement, we sincerely apologize. These emails are not intended to harass but rather, to inform current residents of their renewal options, and to remind them regarding any pertinent deadlines if they choose to renew their agreements.We respectfully disagree with Ms. [redacted]’s assertions that she was initially denied permission to have an Emotional Support Animal (ESA). [redacted] is a pet-friendly community. Under Ms. [redacted]’s Housing Agreement, she would be required to pay a mandatory pet fee and deposit. When a resident indicates they have an ESA, the mandatory pet fee and deposit are waived, but the resident is required to provide proper documentation supporting their request for an ESA, and obtain written approval from the property. In this case, Ms. [redacted] did not initially provide sufficient documentation of her ESA. This information was later requested and once provided, her request was approved as of December 1, 2017.Ms. [redacted]’s statement regarding less than 24-hours’ notice of a new roommate is correct, although 24-hours’ notice is not required under her Housing Agreement. When Ms. [redacted] notified our property staff of her concern regarding this, we contacted the new resident and scheduled her move-in for a later time to permit Ms. [redacted] a full 24-hours to prepare for her new roommate. The property staff at [redacted] has been actively involved in assisting Ms. [redacted] and will continue to help address any concerns.We sincerely apologize to Ms. [redacted] for any inconvenience. We hope that our efforts to assist will alleviate her complaints with the property. In an effort to resolve this matter, we can offer Ms. [redacted] a refund of her one-time startup fee with Conservice in the amount of $54.00, as a credit to her account.Please feel free to contact me with any questions as we look forward to resolving this matter amicably.Sincerely,[redacted] B. [redacted]Staff Attorney

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have decided that I will accept the offer of $54.00 credit to my account; it is the very least [redacted] can do for all they have put me through. I would like also like to request proof of this proposed credit. However, I would like to point out that Ms. [redacted] conveniently skipped over things I had listed in my initial settlement. I have NOT received any bills or itemized statements from the electric company or [redacted] like I requested over TWO weeks ago. I guess her explanation of charges is that everything is all my fault, even though I got swindled and lied to by the staff and the electric company; I hold to that fact despite anything Ms. [redacted] or anyone else says.  I do NOT agree in any way with the accusations, conjectures, and assumptions put forth by Ms. [redacted], (who, by the way, is a corporate lawyer from Chicago who has NEVER met or talked to me before in my life, does NOT know my credit history, or that I have always paid my rent and utility bills early, and CERTAINLY does not know the situation in which I had to switch rooms (which by the way wasn't even my idea, it was the general manager [redacted]), in her sarcastic, disrespectful response to my complaint. She seems to be blinded by bias in her response; just like the rest of the staff, who took the side of my previous roommates despite the fact they were all VIOLATING the sacred "lease agreement" by having grown men and random, unregistered dogs over staying the night over the span of seven nights, like it clearly outlines in the lease as a violation! Staying with my previous roommates became a safety concern; that is why I had to move, as if it is anyone's business. Now you would think that would be sufficient reason for the staff to show me a little basic compassion or understanding, but no, the opposite happened. The staff went after me because I did NOT renew my lease for next year, unlike all THREE of my previous roommates (which I have proof of)! The best explanation I can come up with for this ill-treatment is since they knew they weren't going to get another $6,000 of rent out of me, they made my life an absolute nightmare. Ms. [redacted] and [redacted] and whoever can say whatever they want; I refuse to be biased and am sticking by the facts of the matter. But, justice will not prevail for me because I am only one tenant, with evidently no rights according to Ms. [redacted] and the staff of [redacted], up against a big-wig corporation (Scion). I would also like Ms. [redacted] and the Scion group to know that after my lease ends, I will NEVER be affiliated with any Scion property in Norman or elsewhere because of my horrendous experience here. They have scarred me for life; this was my first lease and now I am going to look up who owns every property I live in for the rest of my life to make sure I never have to deal with any of these people again.I would also like to point out to Ms. [redacted], Scion, and [redacted] that I would have NEVER taken my complaints this far if the staff and managers at [redacted] would have even halfway cared to listen to me and get my issues resolved. I am not, and will never be one of those people that hides behind their computer and slanders businesses all over the internet; I was trying to be respectful and take my complaints through the proper channels. The one and ONLY time [redacted] agreed to talk to me was when I turned in my keys and told her I was moving out. We passed "solving this problem amicably" about FOUR months ago! Another fact I would like them to know is that Ms. [redacted], whoever she is (I have NEVER met her or talked to her in my life other than about five emails), despite me trying to get into contact with her for over a week BEFORE I filed my initial complaint to the Revdex.com, did NOT get back to me. Another week passed by without any response at all; next thing I know, I get a delinquency notice threatening outrageous late bills two weeks before March ended for a bill that WASN'T due until April the 1st! Ms. [redacted] had no intention of talking with me or getting back to me; she only wanted to send me an ugly notice for no reason at all before I had even gotten the chance to talk with her. Thank you Revdex.com, for at least listening to me and helping the consumer as much as you can. I am sorry you have had to deal with this mess, I know I am even sorry I have had to deal with it for months now as well. 
Sincerely,
[redacted]