Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They have indeed sent me a refund check for my expenses prior to fixing the problemI am happy and satisfied with the result Sincerely, [redacted] ***
Initial Business Response /* (1000, 8, 2015/05/29) */
Contact Name and Title: *** -Customer Service Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@pearsonguy.com
When our plumbers *** and *** went out that same morning that M*** called, they explained they would need to re-pipe
the new sink because the sink she was providing was a vanity style sink that goes against a wall, unlike the previous sink that she had before, which was a free style standing sink that could be hooked up anywhere and did not require it to be against a wall
The old layout of the softener as she mentioned was just lying on the floor and needed to be extended and moved closer to a drainIn addition the piping that came with the owner provided softener is not approved by codeWe are licensed by the state of Illinois and can only install approved materials
*** did not hook up the washing machine and did he charge for that, because the tenant advised that he wanted to build a platform for it
Customer was charged for a plumber and a helper at hours of work @ $per/hour totaling $for labor and $for parts
our plumbers would not put pipes in an areas where freezing is imminent and felt that they got the ok from her to do the work because as she also mentioned in her letter she told them "just get the job done" and left
We apologize to Ms*** for all her frustrations and inconvenience that she has experienced with the recent serviceWe appreciate the many years of loyalty and which to continue to be her service provider
Initial Consumer Rebuttal /* (3000, 10, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there has been no response at all from PearsonsI paid the bill in order to keep my high credit ratingI do plan on sending the info to the Attorney General, and will do sdo very soon- I've just been very busy this past weekAre they not responding because they know their tactics are not right? I don't know- and I still am not at all happyThey were not willing to talk with me much at the beginning, and not at all nowwhat a way to do business!
Final Business Response /* (4000, 12, 2015/06/10) */
We did respond, not sure why she says we did not
Final Consumer Response /* (4200, 14, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was on Jan30, On Feb 7, I called Pearson's and *** rooted the drain in the basement with the camera and blade and it took hoursI was charged $for labor and materialsOn Feb 9, I called again and Pearsons removed the garbage disposal, repiped the drain valve and ran the line for the icemaker and hooked it up, with labor and materials This is no where NEAR the $you say you charge per hourYour $charge is bogus and NOT ACCEPTABLETHIS BILL IS BOGUS AND THE PREVIOUS CHARGES TELL ITI DO NOT ACCEPT THE INFORMATION AS GIVENIf you DID just raise yur labor charges that much in such a short time, I have a right to know this ahead of timeSorry, but I'm not buying this info as stated
On June 7th Mr*** contacted our office with the claim that his air conditioner was not functioning properly. Therefore, our office created a repair ticket and had a HVAC technician visit the *** residence the same day. Upon arriving at the *** residence, the technician
diagnosed that the issue was a malfunctioning blower motor. The technician provided Mr*** with a quote to replace the motor, but also the entire furnace; the furnace is over years in age and a costly repair may not be financially prudent.On August 25th, Mr***’s girlfriend contacted our office with the intent to challenge our bill from the visit on 6/7/2017, invoice *** for the amount of $116. The $is the combination of our standard $service call and a hours of labor at $112/hour. In her frustration, she claimed that she was not told by our call taker a charge would occur for “us to come out and do absolutely nothing.” Also, she made mention that that they hired another company and that the work was done for less than $200.Our office explained to her our policies and rates. We think the charges are legitimate and cautioned her that non-payment would lead to the balance of the invoice and other fees being sent to our collections office. She became irate, used profanity to our call taker and terminated the call. We believe that the customer used our diagnosis to “shop” for cheaper rates and then upon using a different/less expensive company does not want to pay for our services rendered on 6/7/2017. We would like to mention that we have a signed invoice from *** *** agreeing to charges and that the work performed was satisfactory. We can provide this documentation upon request.We are a quality company that does quality work; we have been in business for over years, with thousands of satisfied customers. *** ***Customer Service ManagerPearson Plumbing & Heating
We can understand Mrs*** frustration and the inconvenience that she has experiencedWe have removed the $chargeWe appreciate the many years of loyalty and wish to continue to be her Service Provider
I have talked to Ms*** and hope that I have resolved
her concerns we really want to help her with this issue. I am hopeful
that the last service call that was done will be the solution. She
will contact me directly if she has other issues. We are
scheduled
to go to her home in May 15, to do a Preventative maintenance tune up on
her air conditioner and insure that it will be ready for that season. We’re
sorry for all the inconvenience and hope that we can continue being her service
provider
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
They have indeed sent me a refund check for my expenses prior to fixing the problemI am happy and satisfied with the result
Sincerely,
*** ***
We reached out to Mr*** and are refunding $316. We apologize for all his frustrations and inconvenience that he has experienced with our service. We appreciate the many years of loyalty and wish to continue to be his service provider
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They have indeed sent me a refund check for my expenses prior to fixing the problemI am happy and satisfied with the result Sincerely, [redacted] ***
I confirmed with Mrs*** and she has received the check
Initial Business Response /* (1000, 8, 2015/05/29) */
Contact Name and Title: *** -Customer Service Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@pearsonguy.com
When our plumbers *** and *** went out that same morning that M*** called, they explained they would need to re-pipe
the new sink because the sink she was providing was a vanity style sink that goes against a wall, unlike the previous sink that she had before, which was a free style standing sink that could be hooked up anywhere and did not require it to be against a wall
The old layout of the softener as she mentioned was just lying on the floor and needed to be extended and moved closer to a drainIn addition the piping that came with the owner provided softener is not approved by codeWe are licensed by the state of Illinois and can only install approved materials
*** did not hook up the washing machine and did he charge for that, because the tenant advised that he wanted to build a platform for it
Customer was charged for a plumber and a helper at hours of work @ $per/hour totaling $for labor and $for parts
our plumbers would not put pipes in an areas where freezing is imminent and felt that they got the ok from her to do the work because as she also mentioned in her letter she told them "just get the job done" and left
We apologize to Ms*** for all her frustrations and inconvenience that she has experienced with the recent serviceWe appreciate the many years of loyalty and which to continue to be her service provider
Initial Consumer Rebuttal /* (3000, 10, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there has been no response at all from PearsonsI paid the bill in order to keep my high credit ratingI do plan on sending the info to the Attorney General, and will do sdo very soon- I've just been very busy this past weekAre they not responding because they know their tactics are not right? I don't know- and I still am not at all happyThey were not willing to talk with me much at the beginning, and not at all nowwhat a way to do business!
Final Business Response /* (4000, 12, 2015/06/10) */
We did respond, not sure why she says we did not
Final Consumer Response /* (4200, 14, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was on Jan30, On Feb 7, I called Pearson's and *** rooted the drain in the basement with the camera and blade and it took hoursI was charged $for labor and materialsOn Feb 9, I called again and Pearsons removed the garbage disposal, repiped the drain valve and ran the line for the icemaker and hooked it up, with labor and materials This is no where NEAR the $you say you charge per hourYour $charge is bogus and NOT ACCEPTABLETHIS BILL IS BOGUS AND THE PREVIOUS CHARGES TELL ITI DO NOT ACCEPT THE INFORMATION AS GIVENIf you DID just raise yur labor charges that much in such a short time, I have a right to know this ahead of timeSorry, but I'm not buying this info as stated
I spoke to Mr*** today 12/22/15 and he verified that he did receive the check already. I apologize for the inconvenience we may have caused him
On June 7th Mr*** contacted our office with the claim that his air conditioner was not functioning properly. Therefore, our office created a repair ticket and had a HVAC technician visit the *** residence the same day. Upon arriving at the *** residence, the technician
diagnosed that the issue was a malfunctioning blower motor. The technician provided Mr*** with a quote to replace the motor, but also the entire furnace; the furnace is over years in age and a costly repair may not be financially prudent.On August 25th, Mr***’s girlfriend contacted our office with the intent to challenge our bill from the visit on 6/7/2017, invoice *** for the amount of $116. The $is the combination of our standard $service call and a hours of labor at $112/hour. In her frustration, she claimed that she was not told by our call taker a charge would occur for “us to come out and do absolutely nothing.” Also, she made mention that that they hired another company and that the work was done for less than $200.Our office explained to her our policies and rates. We think the charges are legitimate and cautioned her that non-payment would lead to the balance of the invoice and other fees being sent to our collections office. She became irate, used profanity to our call taker and terminated the call. We believe that the customer used our diagnosis to “shop” for cheaper rates and then upon using a different/less expensive company does not want to pay for our services rendered on 6/7/2017. We would like to mention that we have a signed invoice from *** *** agreeing to charges and that the work performed was satisfactory. We can provide this documentation upon request.We are a quality company that does quality work; we have been in business for over years, with thousands of satisfied customers. *** ***Customer Service ManagerPearson Plumbing & Heating
We can understand Mrs*** frustration and the inconvenience that she has experiencedWe have removed the $chargeWe appreciate the many years of loyalty and wish to continue to be her Service Provider
I have talked to Ms*** and hope that I have resolved
her concerns we really want to help her with this issue. I am hopeful
that the last service call that was done will be the solution. She
will contact me directly if she has other issues. We are
scheduled
to go to her home in May 15, to do a Preventative maintenance tune up on
her air conditioner and insure that it will be ready for that season. We’re
sorry for all the inconvenience and hope that we can continue being her service
provider
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
They have indeed sent me a refund check for my expenses prior to fixing the problemI am happy and satisfied with the result
Sincerely,
*** ***
We reached out to Mr*** and are refunding $316. We apologize for all his frustrations and inconvenience that he has experienced with our service. We appreciate the many years of loyalty and wish to continue to be his service provider
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***