Cristalier

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and appreciate your efforts to refund the amount I was owedHowever it appears you refunded the amount to a Bank of America accountI haven't had a Bank of America account in almost years Sincerely, [redacted]

From: *** *** Sent: Thursday, April 20, 4:PMSubject: #***Claim # ***With the restructure of Cristalier Crystals, it is important that past, present and future customers not only receive quality service and products at an affordable price, but also in a timely manner We strive to be the very best online provider of chandelier replacement crystalsUnfortunately, there can be errors in an orderThis was the case regarding this claimThe order was placed on 2/27/and shipped on 3/16/It seems according to the customer that she received the wrong items and shipped the order backIn reviewing archived records, there seemed to be a discrepancy in the customers last name and her original order was unable to be located in the ordering systemIt seems that everything that could have gone wrong with this order in particular, did go wrong from beginning to endIt wasn't until the long forgotten claim was re-evaluated and researched further by Cristalier in 2017, that it was determined to be open and unsettledCristalier reached out to the Revdex.com to acquire more information to substantiate and rectify the claimThe customer was of great help to provide further supporting documents that helped Cristalier locate the archived order details from years agoCristalier reimbursed the customer in the amount she requested of $via PayPal with sincerest apologies in the delayWhile the situation ideally, would have been rectified years ago, it has been corrected nowCristalier stands behind its goal and mission to not only provide brilliant chandelier crystals to customers worldwide, but to also provide quality service.Thank you,LRCristalier Crystals

We have responded numerous times regarding this complaintWe do not believe this to be a Cristalier customer as we have no customer with this nameWe have searched all records and are not able to locate this name in any orders with placed or shipped toWe believe this to be a malicious competitor
or ex employeeWe have called, emailed and live chatted with the Revdex.com regarding this matter and continue to receive notifications that we are not addressing the issueWe are at a loss as to what further we can do regarding this matterThis is not a customer of ours, now or in the past

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and appreciate your efforts to refund the amount I was owed. However it appears you refunded the amount to a Bank  of America account. I haven't had a Bank of America account in almost 10 years. 
Sincerely,
[redacted]