Contacted the customer via phone upon receipt of complaint. I apologized for the experience she encountered. While the amount in question cannot be found, customer indicated the issue is not about...
the money and she does not want the money back. Assured tighter focus and reinforcement around better customer service with all employees. Customer accepted apology. Still wanting to take a step further and fulfill customer's initial settlement request, I mailed out a letter of apology along with a check in the amount claimed.
Contacted the customer via phone upon receipt of complaint. I apologized for the experience she encountered. While the amount in question cannot be found, customer indicated the issue is not about...
the money and she does not want the money back. Assured tighter focus and reinforcement around better customer service with all employees. Customer accepted apology. Still wanting to take a step further and fulfill customer's initial settlement request, I mailed out a letter of apology along with a check in the amount claimed.