Cristo Homes

We will be glad to have a certified Environmental Hygienist perform a mold test and will cover any remediation costsThe Hygienist will be one that we have used extensively in the past and is fully accreditedWe regret we cannot agree to allowing Mr [redacted] to choose his own companyWe will have [redacted] of [redacted] contact Mr [redacted] to schedule the test

Mr***,As explained in my prior multiple correspondences with you since the beginning of this year , the cracks that have appeared in your hard siding from your home constructed in are due to a manufacturing issue from a product produced by [redacted] You are currently ½ years outside of our home warranty, however [redacted] is covering these claims directly and you have been provided the information to process your claim for a resolutionThe flashing cards were not required by the manufacture or by building code when we built your homeThe last correspondence received from you on this matter was dated July 17, where you denoted your intention of filing your claim and thanked me for my assistanceAgain, contacting [redacted] with the information we have provided is the best course for resolution on this matterSincerely,Jim SimpkinsDirector of Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I would like to have an independent mold inspector that is not tied to the builder or have worked with the builder in the past Any remediation required would be on the builder's expense Another option is for the builder to reimburse with a lump sump of the average cost of a mold inspection.] Regards, [redacted]

Mr***,I have responded to each one of your concerns and provided the back up documentationYour home is 1/years out of warranty and your current issues with cracking and gapping are being covered by [redacted] Please contact [redacted] per the claim documentation I provided so you may get this resolvedSincerely, Jim Simpkins,Director of Construction

Mr***,The siding was installed per manufacturers requirementsI have attached [redacted] s installation requirements and addressed each one of the points addressed in your letter.Per the installation instruction manual regarding butt joint treatment on page (see attached) “Cut ends must be sealed at butt joints”Cut ends only, not factory edge butt jointsThe only cuts are at the trim, which are caulked, as illustrated on page (see attached).Gapping is part of the warranty [redacted] is covering.Caulking butt joints is only required where it meets trim, all other joints have no such requirementSee attached installation requirementsFlashing at butt joints are not a requirementSee attached installation requirements.Please let me know if you have any further questionsSincerely, Jim SimpkinsDirector of Construction

The inspector recommended is independent from Cristo Homes and performs this service throughout the Cincinnati areaPlease have Mr [redacted] let us know when he would like to schedule the inspection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Mike - it is unfortunate and poor business practice to turn poor installation/product quality into homeowner negligence - not sure where you got the 11/"out of town" date, but we were right here at home on 11/- you were contacted first by phone and then by email on the day the sump pump issue occurred, which was 11/ The professional plumbing company that replaced the sump pump informed us that ALL sump pumps require a vent hole to be drilled and that was only one cause of the failure - the other causes were listed in the original complaint - but I will list them again here: the sump pump was air locked, running but not pumping any water, the impeller burnt up and corrugated drain tile was found in the water reservoir (see attached picture) - all as a result of installationWe are still happy to come up with a solution, but if Cristo is unwilling to take responsibility for the faulty install, we will have to take further actionThanks, [redacted]