Critchfield Pacific Inc

Initial Business Response /* (1000, 5, 2014/02/07) */
This is in response to the letter received from the Revdex.com of Hawaii, Incdated February 4, regarding a complaint from Mr*** of ***, and his claim for fraudulent charging him again
for a bill that was paidTo start, we were never made aware of Mr***'s discontent with our company and the service we provided him on October 8, In regard to the service provided on October 8, 2013, we have a Service Call Form that was signed by Mr*** giving Customer Approval indicating the hours of labor that he would be charged along with the materials that were used during the servicing
We did receive payment from Mr*** on October 14, 2013; however, there was an oversight on our part as far as logging it into the paid receipts spreadsheetHowever, we want to be perfectly clear that we never billed Mr*** twice for the same workMr***'s accusation of fraudulent charging is completely inaccurateWe sent a folle-mail and attached to the e-mail was a copy of the Service Call Form and a copy of the Invoice with a COPY stamp on it for his referenceThis could have been easily resolved should Mr*** have chosen to simply reply to the e-mail as requested with either a copy of his cancelled check or reply with the check number and date paidWe have since located a copy of his payment and updated our log to show that his invoice has been paid in full
In response to Mr***'s desired resolution to receive a refund for hours of work, since Mr*** signed approving the hours of work that our technician provided to him at the time the work was done, we do not feel that a refund is warrantedAs for the second desired resolution to 'list Critchfield as not desirable to contract with any vendor', we feel this request is completely unsubstantiatedAs stated previously, we were never made aware of Mr***'s discontent nor were we given an opportunity by Mr*** to address and resolve Mr***'s situation to find a mutually agreeable resolution
We request that the Complaint Activity Report Case #*** be withdrawn from recordTo repeat, Mr*** accepted the terms of our work provided by signing on the Customer Approval area of our Service Call Form when the work was completed on October 8, Mr*** failed to contact us directly stating his concerns and providing us an opportunity to reach a mutually agreeable resolutionWe pride our company with excellent customer relations and skilled technical serviceIt is unfortunate that Mr*** did not choose to contact us directly so this could have been resolved quickly and fairly without threatening the reputation of our company with accusations of fraudulent charges as well as threatening our company's welfare as a business in the state of Hawaii by making this official complaint with the Revdex.com of Hawaii Inc
Final Consumer Response /* (3000, 9, 2014/02/20) */
Sent: Thursday, February 20, 3:PM
Aloha and thank you for your call
Please be advised this correspondence as an answer to their response was originally posted on the day of Critchfield's reply and was posted yesterday 2/19/as well
If I had not mentioned that I filed a complaint with the Revdex.com, this issue would have continued without oversight/monitoring from a legitimate agencyBecause I did file a complaint, and notified them that I did so, is the only reason that I got their attention in the matterHypothetically, this could have been circuitously drawn out if I had not notified the Revdex.com of Critchfield's business practices
It is not to my detriment that their records are not up to date, so the salient question is why am I being faulted for their incompetency? Should I be subject to overbearing rhetoric from this vendor when I paid the bill? The actions or inactions on their part surely confirms' what type of business that they areYou know a tree by it's fruit
Critchfield Pacific has acknowledged that they made the mistake in billingI demand that they reimburse me for five hours of work that was supposedly performed out of the six hours listedYes the technician was here for those hours but he was not actively working on my AC unit, hence my signature on the invoice
The technician used my computer (to google map his garage etc.) which had nothing to do with the work that was contractedRealistically, with the price they charged me, the technician could have serviced my other two units as well, but he didn'tHe just hung out and chatted with meSo, I got charged extra hours for a babysitter?
For Critchfield to say that they were not aware of my discontent is fraudulent, and a misrepresentation of the truthI forthrightly notified them by emailWhat they are suggesting is a blatant lie
I humbly beseech the Revdex.com to keep the case file active until I am compensated for the hours of work
Respectfully submitted,
***

Complaint: [redacted]
I am rejecting this response because:
The Company's workers ignored our concerns which were outlined in our complaint.  Instead of addressing these concerns, we were told to "take it up with the Board."  There was no final inspection of the work performed on our unit by a Company supervisor which is poor quality control and inconsistent with industry standards.  When we expressed our concerns to the Company, why weren't they resolved promptly?  For example, the  copper pipes installed in the laundry area protrude from the wall (instead of being flush with the wall as they were originally) causing the washer/dryer to extend into the kitchen and preventing the laundry door from closing.  This problem was compounded by the Company's installation of a straight angle hot water hose which made the washer/dryer extend even further into the kitchen.  In an effort to force the washer/dryer to fit into its former footprint, the workers bent the hose.  A hot water hose is a "high risk" component.  We are concerned the use of brute force has weakened the hose increasing the likelihood of failure in the future.  If the hose fails, there will be extensive flooding - not only in our unit but in the unit below.  Since we were unwilling to accept this risk, we purchased a 90 degree hose for which we should be reimbursed.  Additionally, when the Company's workers were shown white spots on the entryway and exterior wall and the damaged door frame due to inadequate preventive measures,  why does this escalate to a "Board matter?"
I believe other users of Hawaii's Revdex.com will want to know about our experiences with the Company and their substandard work, poor quality control, and lack of responsiveness.
Sincerely,[redacted]

Mr. [redacted],   The Comp[redacted]nt ID [redacted] . Mr. [redacted] A [redacted], We do not have a contract with him. We are working for the AOAO. He should have sent a punch list to the AOAO and then this would have been forwarded to us to...

complete.   Thanks     [redacted] Plumbing PM