Critter Control of Northern Virginia

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your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our crew will be out there today as we set up with customer. We have called he 9:16 am this morning.  She says that the technician had already called her and told her when he would be there.  George R[redacted]Owner Critter Control

Review: This business is unresponsive.

They did an inspection for me in late July and sent me a proposal. I approved it immediately, but they did not start work until September 30. The animal control treatment was a 30-day program, which ended on October 30. They did not remove the mouth traps. I e-mailed them to request removal in mid-November. They said they would have a technician remove them during the week. They did not do it, so I had to collect the traps on Saturday and drop them off at the county's hazardous materials collection facility.

Also, I recall they told me that the initial inspection fee ($160) would be applied to the treatment fee ($400). But they sent me two bills, one for $160 and the other for $400. Before I paid the $400 bill, I asked them whether the $160 I had already paid could be deducted from the $400 bill. They never responded. I paid the entire $400, in addition to the initial $160, to avoid any collection issues. I would like them to clarify whether I have overpaid.

I e-mailed the business on November 23 and requested that the owner call me to discuss my concerns. I have not heard from them.Desired Settlement: I would like an apology for the unresponsiveness and an explanation as to whether I have overpaid. If I have overpaid, I would like a refund.

Business

Response:

This is a response to complaint ID [redacted]

Our tehcncian set up this job in September 2013, a 30 day Rodent baiting . Due to a mix up in this office on billing and the time between acceptance of the work and initiation of the work. the customer was over billed. He will be refunded 160.00 for this .

I apologize fro the mix up and the over charge and the unresponsiveness he claims from our office.

[redacted] Ph.D.

General Manager

Critter Control

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: In mid October, a Critter Control technician who was servicing my neighbor's property for mole infestation, offered to treat my property. I signed a contract and gave the technician a check for $275; he said he would do the work in 2-3 days. He did not return; my calls to his phone went to voicemail. I called the N. VA number (###-###-####) and they said the technician was sick and at the doctor. At the end of October, a handwritten note (on a torn piece of paper) was stuck in my door, saying the house had been baited for moles and the technician would return in a week. But no signs of activity (flags, holes in the yard, disturbed ground) indicated any work was done. On Nov 1, 2013, my check was cashed. Between then and now (Dec 2, 1013), I have made 4-5 calls to Critter Control; on the first call, the staff tried to direct me to the technician. When I said the technician's voicemail was full, I was told the technician was sick and at the doctor, but would call me back very soon. On my second call, I asked to talk to the manager, who also tried to redirect me to the technician. When I explained that I had tried to contact the technician for more than a month, the manager said he would ensure a technician came out to service my property. But no technician came and the manager never called to update me as to what was being done. I left 2 messages before Thanksgiving, asking for status, but received no callback. Today (Dec 2; 0930), I again called the N. VA number (###-###-####) and asked to speak again to the manager. The receptionist said the manager was unavailable because he was on a conference call. She also told me the technician who had signed my contract was in the hospital. I asked why another technician couldn't be assigned to service my contract. She told me the manager would return my call. By 3 PM, when I had not received the promised call, I again phoned the office, but only got voicemail. So to date, Critter Control has cashed my check, but delivered no services. In the meantime, I continue to sustain damage to my lawn and plantings and have had to purchase a topical repellant from Home Depot.Desired Settlement: My preference would be for someone to take care of my mole infestation. But Critter Control clearly is unable or unwilling to do the work. I would like a refund so I can contract with another Pest Control company.

Business

Response:

On Wednesday December 11 our technician met with [redacted] and discussed his visits and the outcome of our mole program. we offered to come back after the snow melts and reasses and reapply free of chrage if she so desireed. my technician reported that she was receptive to this and we will be visiting the property next week.

this should be resolved.

Critter Control

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as the follow-up visit ocurs, as promised by [redacted] in his response. Thank you for your efforts on my behalf.

Regards,

Review: A verbal agreement was reached with Critter Control to check and bait 3 outdoor rodent traps on a daily basis (approximately 3-4 pm each day) for 30 days. The cost to send a technician out to check / bait 3 traps for 30 days was set at $600.00. The receptionist stated that they do not work on the weekends and thus, the traps would not be baited on Friday through Sunday. The technician arrived on March 25, 2014 (8am) and set 3 rodent traps. A check for the full amount was provided to him at that time. He said he would be back each day at approximately 3pm to check and rebait the traps as necessary. A written contract was not provided by the main office, nor did the technician provide one at the time of service. The trapping had marginal success. I contacted Critter Control on April 1, 2014 and left a message with the receptionist. I wanted to talk to one of the technicians regarding the placement of the traps and that the traps were closed with no bait inside. I received no return call. I contacted Critter Control on April 2, 2014 and left a message with the receptionist. I requested that the technician bait the traps and for a call back. I received no return call. Each evening the traps were either closed with no bait inside, or open with no bait inside. I contacted Critter Control on April 3, 2014 and spoke with the receptionist. I requested a refund for the remaining 30 days. She said she would have the owner call me back. I received no return call. I contacted Critter Control on April 4, 2014 and asked to speak with the owner. I was told by the receptionist that he would not be in until the afternoon and that she would have him call me. I received no return call. During this time, the technician was presumably still coming out and checking/baiting the traps - again with marginal success. I contacted Critter Control on April 11, 2014 and was forwarded to the owner. I had started to ask about switching to a different trap if we were going to continue - one of the traps was rusty and didn't seem to trigger properly, but a different type that they had brought seemed to work. The owner wanted to know why I thought one worked better than the other and I explained that a rodent had been caught in it. He became very hostile and accused me of hiding the fact that I had been releasing the rodents that had been caught and not telling them. I explained that yes, a few rodents had been caught and that I had taken them several miles away to an unpopulated wooded area and released them. I had done this because I didn't want to leave the animal exposed to the elements until their technican arrived 15-17 hours later. Obviously anything caught after that (for example, in the morning) would be there for the technician to release in the afternoon. He accused me of being in breach of contract, that I was not supposed to be releasing any rodents, that the technician was supposed to be doing that. I said I didn't know that and that the technican never relayed that information to me. He said it was on the contract and I was hiding the fact from them. I explainded that we did not have a written contract. Unfortunately this conversation went downhill quickly and he said he was going to find the contract and call me back. He said he was going to retrieve his traps (after only 11 days of baiting) and that he would not give me a refund for the 19 days of non-service. He never called back. I called several times on April 14, 15, 17, and 18, 2014. I spoke with the receptionist on April 18, 2014 and she said the owner would not be back until April 22, 2014. I left a message for him to call and again asking for a refund for the 19 days ($20.00 / day x 19 days = $380.00 due in refund). As of today, April 28, 2014, I have not received a call back from the owner or any representative of Critter Control.Desired Settlement: Refund in the amount of $380.00 - 19 days of non service at $20.00 / day. I

Business

Response:

I will deal with [redacted], the complainant, she has an accurate record of time and calls but since she moved traps and tampered with the traps by moving live rats and letting them go else ware, I do have issues with that as my permit in Virginia for trapping says I handle the problems if she wanted to trap them and move them she could have done it herself, rather than us supplying the traps and her tampering with them. Also our records show we were there 14 days not 11.

My offer to her is 300.00 not 380.00

George R[redacted] Ph.D.

Owner

Critter Control

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The cost to be reimbursed as suggested by the business is incorrect. The cost per day was assessed at $20.00 ($600.00 was paid for 30 days of full service). A full day of service would include checking the traps as well as baiting them. I reverified the dates of service and have outlined them below.Traps checked and set - 3/25 - 3/27 ($60.00), 3/31 - 4/3 ($80.00), 4/7 - 4/10 ($80.00) = $220.00Traps checked (not set) - 3/28 & 4/4 ($10 per day = $20.00 total since they were not set) - The traps were not set on Fridays. Traps removed - 4/11/2014 - A sign was left on my door with a date of 4/10/2014 stating that the job was completed. The traps were all closed as of 4/10/2014. I should not be issued a charge for work on 4/11/2014.The total from the above costs = $240.00 - I paid $600.00 and should receive reimbursement for $360.00.Thank you.

Regards,

Business

Response:

[redacted] this complaint has been settled . I refunded [redacted] 360.00 . check sent Monday.

George R[redacted]

Owner

Critter Control

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you to the Revdex.com and to Critter Control.

Regards,