Critter Control of St Louis

Contact Name and Title: [redacted] Sec/treas Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @crittercontrol.com Troy, MO is on the edge of our service areaRight now we are short staffed and cannot service all types of animal problems in the Troy areaThe only jobs we can do there at this time are jobs where it would only take one or two trips to solve the customer's problemWe want to be able to service all types of problems in the Troy area as soon as we get enough trained techniciansOur web site and yellow pages adds indicate our service areas, we do not claim to have multiple officesWe have one office in Bridgeton, MO and it is thru that office that we answer the phones and route our technicians

Initial Business Response / [redacted] (1000, 5, 2015/01/30) */ Contact Name and Title: [redacted] ***, Sec/Treasurer Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @crittercontrol.com In November of 2013, the ***'s signed a service agreement to have us trap groundhogs from their propertyAt the time of the service we explained that we were likely to catch non-target animalsThe service agreement that they signed clearly states the price for non-target catches and has a clause in it stating that they agree not to touch our trapsThey told us that they had removed over a dozen animalsNot only did this cost us lost revenue, but it also cost us in time and labor when we had to reset traps they had tampered with At the time we started the job, we were relocating all of the animals we caught in live traps to wildlife areasIn June of 2014, the State of Missouri took away most of our release sites so we had to begin euthenizing animalsThis policy change was not one that we wanted to makeI explained this to Ms [redacted] when she questioned me about her bill We caught groundhogs, opossum and raccoon (that we know of)Our invoices reflect those contracted pricesI offered to pro-rate the service call that they paid for the months left on their service agreement ($37.25) in exchange for payment of their outstanding invoices Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were told it that animals caught in the trap HAD to be released in hours so we HAD to check them every dayHe was most insistent on this pointSo my husband did thisThe representative did not say anything about other animals but just to call them if it was a ground hogWe did not "tamper" with the traps but responsibly monitored them every dayThe company said they would pro-rate the service after they fired us, but said we had to pay for all the animals we releasedWe are not willing to do thisFurthermore, when they started killing the animals, they should have informed us

Contact Name and Title: [redacted] Sec/treas Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @crittercontrol.com Troy, MO is on the edge of our service areaRight now we are short staffed and cannot service all types of animal problems in the Troy area The only jobs we can do there at this time are jobs where it would only take one or two trips to solve the customer's problem We want to be able to service all types of problems in the Troy area as soon as we get enough trained technicians Our web site and yellow pages adds indicate our service areas, we do not claim to have multiple officesWe have one office in Bridgeton, MO and it is thru that office that we answer the phones and route our technicians

Initial Business Response /* (1000, 7, 2015/06/24) */
We guarantee our repairs for yearsSquirrels are knawing rodents and can chew holes in wood very easilyWhen we do a hole closure, we use metal that squirrels can not chew throughBecause squirrels can chew now holes, we can only
guarantee our repaired holes; we cannot and do not guarantee the whole houseMy technician did not tell her that once a hole is closed, the squirrels will chew a new oneIt is possible for squirrels to chew new holes once a hole is closed, but that usually happens sooner rather than laterThere was months between our hole closure and Ms***'s phone call regarding the new squirrel activityif squirrels simply chew a new hole when one is closed, she would have had new squirrel damage immediatelyOur guarantee is in writing, it is in effect, and we will honor ither repair is guaranteed for years

Contact Name and Title: *** *** Sec/treas
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@crittercontrol.com
Troy, MO is on the edge of our service areaRight now we are short staffed and cannot service all types of animal problems in the Troy area The only jobs we can do there at this
time are jobs where it would only take one or two trips to solve the customer's problem We want to be able to service all types of problems in the Troy area as soon as we get enough trained technicians Our web site and yellow pages adds indicate our service areas, we do not claim to have multiple officesWe have one office in Bridgeton, MO and it is thru that office that we answer the phones and route our technicians

Contact Name and Title: [redacted] Sec/treas
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@crittercontrol.com
Troy, MO is on the edge of our service area. Right now we are short staffed and cannot service all types of animal problems in the Troy area. The only jobs we can do there at this...

time are jobs where it would only take one or two trips to solve the customer's problem. We want to be able to service all types of problems in the Troy area as soon as we get enough trained technicians. Our web site and yellow pages adds indicate our service areas, we do not claim to have multiple offices. We have one office in Bridgeton, MO and it is thru that office that we answer the phones and route our technicians.

Initial Business Response /* (1000, 5, 2015/01/30) */
Contact Name and Title: [redacted], Sec/Treasurer
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@crittercontrol.com
In November of 2013, the [redacted]'s signed a service agreement to have us trap groundhogs from their property. At the...

time of the service we explained that we were likely to catch non-target animals. The service agreement that they signed clearly states the price for non-target catches and has a clause in it stating that they agree not to touch our traps. They told us that they had removed over a dozen animals. Not only did this cost us lost revenue, but it also cost us in time and labor when we had to reset traps they had tampered with.
At the time we started the job, we were relocating all of the animals we caught in live traps to wildlife areas. In June of 2014, the State of Missouri took away most of our release sites so we had to begin euthenizing animals. This policy change was not one that we wanted to make. I explained this to Ms. [redacted] when she questioned me about her bill.
We caught 2 groundhogs, 1 opossum and 1 raccoon (that we know of). Our invoices reflect those contracted prices. I offered to pro-rate the service call that they paid for the 3 months left on their service agreement ($37.25) in exchange for payment of their outstanding invoices.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were told it that animals caught in the trap HAD to be released in 24 hours so we HAD to check them every day. He was most insistent on this point. So my husband did this. The representative did not say anything about other animals but just to call them if it was a ground hog. We did not "tamper" with the traps but responsibly monitored them every day. The company said they would pro-rate the service after they fired us, but said we had to pay for all the animals we released. We are not willing to do this. Furthermore, when they started killing the animals, they should have informed us.