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Fine if I must seek a resolution then I want the $35 I paid for the rats and accessories refunded to me.

Review: On Aug 31st I purchased two male dumbo rats, rat bedding, rat food, a water bottle, and a chew tube from this pet store which was recommended to us. There have been nothing but problems. The rats were housed in a fish tank, I did not know this when we made the purchase but rats are not to be housed in fish tanks because the ammonia from their urine is heavier than air and stays at the bottom causing respiratory problems in rats. In less than 48 hours one of the rats was dead. They didn't want to replace it but when we said we used their food and bedding they said they would. Turns out the food they sold us is potentially fatal to rats because it contains dried corn which contains a mold that if not dried properly is lethal to rats. Also, the bedding they sold us contained baking soda which is also potentially lethal to rats if used in bedding. I sent my husband and son to get the replacement rat. When we get her home he is a she. They were housing both sexes together which is not something that should be done unless you intend to breed them. We figured we would house the rats together and if they had a litter before we could get the male fixed that would be okay because we'd have more cage mates. In researching the rats' coats I discovered that the male and possibly the female are what are called "high white" rats which should never be breed and should not be sold without disclosing that they are high white because of the potential health risks to the rat itself and the inability to ethically breed them. I'm a first time rat owner and I was relying on the pet store to steer me in the right direction as to what I needed for the rats. One rat is already dead and if the female gets pregnant before I can find a vet to fix the male, many of the litter will have to be euthanized since he at the very least is a "high white." Also, rats need toys and hiding places, they were housed in empty fish tanks at the store which is cruel to them. After having the rats with us for a little bit it is very clear that these rats were never socialized to be pets. They came to us terrified of humans instead of the friendly human loving animals that they are advertised to be. I have a background in behavioral modification so I have to work with these rats daily to socialize them and get them to be something resembling pets. Overall, I would never recommend that anyone buy rats from them as the stores treatment of the rats is inhumane, dangerous, and unhealthy.Desired Settlement: if I must seek a resolution then I want the $35 I paid for the rats and accessories refunded to me.

Consumer

Response:

Fine if I must seek a resolution then I want the $35 I paid for the rats and accessories refunded to me.

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Description: PET SHOPS

Address: 681 Congress St, Duxbury, Massachusetts, United States, 02332

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