Critter Evictor

UPDATE - Sept 2014: Lee came out to my house to help me get rid of rats and to make sure they don't come backWhen I posted before I had not had the chance to see if the rats would move back in during the winter months like they had initiallyWell, it's been a year and I'm happy to report we are still rat free! The work that Lee did to my house has been great to keep out this pestAll in all I have been happy with the successful work that was done! The warranty was set up as promised and I think it was worth working with him! -------------------------------------------------------------- original Sept 21, 2013: stars I was having issues with rats in my attic through the winter, but by the time I called Critter Evictor in early April, I think the rats might not have been using our attic any moreDuring the warmer months rats may tend to not come in anymore, so I feel like I want to wait a full year to know for sure the work Critter Evictor did was completely successfulWith that said, this is where it is nice to have an automatic, free month warranty upon completion of their workIf I have any issues again this winter I can just call them up and have them fix any further issues - but hopefully they did a good enough job to have eliminated the problemThere were some issues we had with timing and getting the Critter Evictor to come out during their desired scheduleThey like to do a purging in the attic by spraying pheromones and setting traps before sealing all the entrances for rodents to get inThis way hopefully no rodents are left inside when the gaps are sealedAfter purging they seal the holes and then leave traps up for days or so to ensure nothing is still inside or not getting insideSo the total process takes about 10-daysFor my situation, it took about another week to complete due to delays on their endI had made appointments but then Critter Evictor had to rescheduleI had to have them come out to spray twice because they did not come quickly enough after spraying the first timeThis was frustrating because it required me to take extra time away from work to deal with additional appointmentsThis 'reliability', if you will, is the only real issue I experienced with the whole processThe issue only resulted in inconveniences, as the work was still done and so far it has been successfulCritter Evictor was apologetic and understandingUltimately, I was told an extra month was added to my warranty to compensate for the delay in competing the workDespite the lengthy process I experienced, I got the feeling this might be a somewhat isolated issue and not a frequent occurrenceAll in all, I would say using Critter Evictor was a good experience, pending the results of this coming winter to further confirm the work was well done

We can't do our job if we don't have accessAnd you know better how much work we did on the outside of the home closing accessOnce we finish our exclusion work, it's imperative that we stick to the 2x per week schedule for checking trapsWe had things solved, there was a new breach that we closed - and then never got back in again to clear trapsIn the end, you've let these rodents cannilbalize each other for nourishment and regenerate a new familyYour refund is in the mail - good luck with your situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We can't do our job if we don't have access. And you know better how much work we did on the outside of the home closing access. Once we finish our exclusion work, it's imperative that we stick to the 2x per week schedule for checking traps. We had things solved, there was a new breach that we...

closed - and then never got back in again to clear traps. In the end, you've let these rodents cannilbalize each other for nourishment and regenerate a new family. Your refund is in the mail - good luck with your situation.

UPDATE - 14 Sept 2014: Lee came out to my house to help me get rid of rats and to make sure they don't come back. When I posted before I had not had the chance to see if the rats would move back in during the winter months like they had initially. Well, it's been a year and I'm happy to report we are still rat free! The work that Lee did to my house has been great to keep out this pest. All in all I have been happy with the successful work that was done! The warranty was set up as promised and I think it was worth working with him!
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original Sept 21, 2013: 4 stars
I was having issues with rats in my attic through the winter, but by the time I called Critter Evictor in early April, I think the rats might not have been using our attic any more. During the warmer months rats may tend to not come in anymore, so I feel like I want to wait a full year to know for sure the work Critter Evictor did was completely successful. With that said, this is where it is nice to have an automatic, free 15 month warranty upon completion of their work. If I have any issues again this winter I can just call them up and have them fix any further issues - but hopefully they did a good enough job to have eliminated the problem.
There were some issues we had with timing and getting the Critter Evictor to come out during their desired schedule. They like to do a purging in the attic by spraying pheromones and setting traps before sealing all the entrances for rodents to get in. This way hopefully no rodents are left inside when the gaps are sealed. After purging they seal the holes and then leave traps up for 10 days or so to ensure nothing is still inside or not getting inside. So the total process takes about 10-14 days. For my situation, it took about another week to complete due to delays on their end. I had made appointments but then Critter Evictor had to reschedule. I had to have them come out to spray twice because they did not come quickly enough after spraying the first time. This was frustrating because it required me to take extra time away from work to deal with additional appointments. This 'reliability', if you will, is the only real issue I experienced with the whole process. The issue only resulted in inconveniences, as the work was still done and so far it has been successful. Critter Evictor was apologetic and understanding. Ultimately, I was told an extra month was added to my warranty to compensate for the delay in competing the work.
Despite the lengthy process I experienced, I got the feeling this might be a somewhat isolated issue and not a frequent occurrence. All in all, I would say using Critter Evictor was a good experience, pending the results of this coming winter to further confirm the work was well done.