Crocs

Hello [redacted] ***, My name is Alexis and I have reviewed your inquiry, previous emails, and previous chat conversations and I am so sorry about the miscommunication and the time you have spent trying to get your shoesThank you for providing feedbackOn behalf of Crocs IncI am very sorry about the misunderstandingI would be more then happy to send you a replacement pair for the damaged shoes, and for the inconvenience send you another pair of Crocs of your choice (up to a $Value)Please contact me directly with any further questions or concerns at: [redacted] Sincerely, Alexis E [redacted]

Dear [redacted] On behalf of Crocs I apologize for the disappointment you are experiencing over this issueThe promotional code that was shared on social media and deal websites was never meant for public consumption, and never advertised by CrocsIt was unfortunate that it worked on the website and gave customers as yourself a expectation of hopeAll orders placed with the code were canceled, and the email addresses of all customers who ordered were removed from our marketing list We appreciate your understanding that mistakes happen, and appreciate your businessWe sent customers who were impacted a special offer via email as our way to say sorry for the inconvenience Sincerely, [redacted] ***

Dear Mr [redacted] ,Thank you for contacting Crocs via the Revdex.com Firstly I'd like to apologize that you're not satisfied with your Crocs shoes I'll be happy to help you out Please provide a receipt or proof of purchase for the shoes Pictures of the shoes themselves would be most helpful as well After receiving this information I'll continue to assist you as best I can to find a solution that you find satisfactory You can email the proof of purchase and pictures of the shoes to [redacted] @crocs.com.I look forward to helping you out Mr [redacted] Once again, my sincere apologies for the inconvenience.Kind regards, [redacted] call center production manager east dry creek parkwayniwot, co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:i do have receipt and photos which have been submitted previously...I will again send these to the email address provided by the manager.thanks reference to complaint ID [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because:The company did NOT refund my money They offered me an "E-Voucher" that is good for only six month The original purchase was made from a non-expiring gift card The refund should be cash or a credit back to the gift card Sincerely, [redacted]

Dear [redacted] ***, On behalf of Crocs I apologize for the disappointment you are experiencing over this issueThe promotional code that was shared on social media and deal websites was never meant for public consumption, and never advertised by CrocsIt was unfortunate that it worked on the website and gave customers as yourself a expectation of hopeAll orders placed with the code were canceled, and the email addresses of all customers who ordered were removed from our marketing list We appreciate your understanding that mistakes happen, and appreciate your businessWe sent customers who were impacted a special offer via email as our way to say sorry for the inconvenience Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I would like the following two questions answered in lieu of further ambiguous responses : The prior response states that we will be taken off the mailing/marketing list Was our address and credit card information sold or provided to a third party? Will we receive unsolicited marketing from a third party processor? Sincerely, [redacted]

Dear [redacted] ,On behalf of Crocs I apologize for the disappointment you are experiencing over this issueThe promotional code that was shared on social media and deal websites was never meant for public consumption, and never advertised by CrocsIt was unfortunate that it worked on the website and gave customers as yourself a expectation of hopeAll orders placed with the code were canceled, and the email addresses of all customers who ordered were removed from our marketing listWe appreciate your understanding that mistakes happen, and appreciate your businessWe sent customers who were impacted a special offer via email as our way to say sorry for the inconvenienceSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I do not have the receipt as they were a giftHowever I do have a picture where should I send this information ?

Dear [redacted] , On behalf of Crocs I apologize for the disappointment you are experiencing over this issueThe promotional code that was shared on social media and deal websites was never meant for public consumption, and never advertised by CrocsIt was unfortunate that it worked on the website and gave customers as yourself a expectation of hopeAll orders placed with the code were canceled, and the email addresses of all customers who ordered were removed from our marketing list We appreciate your understanding that mistakes happen, and appreciate your businessWe sent customers who were impacted a special offer via email as our way to say sorry for the inconvenience Sincerely, [redacted] ***

Good afternoon ***,Thank you for contacting us via the Revdex.com website I'd firstly like to apologize for your frustrations It looks like after you wrote to us, you were in fact able to find some shoes on our website and use the last of your voucherOrder number [redacted] I think you'll really enjoy those shoes ***! If you have any issues please don't hesitate to reach back out to us I'm glad you were able to find something you liked ma'am Again, my apologies for any inconvenience.I hope you have a nice evening.All the best.Sincerely, [redacted] call center production manager ###-###-#### office

Complaint: [redacted] I am rejecting this response because:It's wrongYou canceled the orderYou should honor the price Sincerely, [redacted]

Corresponded with customer week of 7/5, and sent her a promotional voucher for $to replace her shoesAlso did counseling with representative who did not properly handle customer's original contact to us Thanks!

Dear ***,I apologize for my misunderstanding As stated on our website, our return policy explains that customers have days to return their merchandise for a full refund With that in mind, we will not be able to refund you the money back to your original payment method, but we will honor the remaining balance on your voucher even if it expires ma'am, that's not a problem Feel free to contact me directly (details below) when you'd like to use it, or you can contact our customer service department and they'll be glad to honor it as wellIf you have any other questions, please let me know I apologize for any inconvenience I hope you have a wonderful weekend ***.Sincerely, [redacted] call center production manager ###-###-#### office [redacted] @crocs.com

Dear [redacted] ***,The double charge can occur when an order is placed twice or the card number is entered twiceOur systems show that the two orders were placed within seconds of each otherThe first failed, and the second attempt was acceptedThe pending charge from the failed order falls of within to business days depending on your banking institutionIf you would like to return your Crocs Order for a refund I would be more than happy to assist you in setting that upSincerely, [redacted] ***

Dear [redacted] , We received notice about your issue with your order and we'd like to apologize for your troubles It appears that FedEx lost your package in transit After reviewing the activity we have on file here, it appears we refunded the whole amount of your order $on 3/17/ after you spoke with a representative here at our Call Center I've sent a receipt to your email address If you'd like to re-order, we'd be happy to give you a better discount than you had on your previous order Feel free to contact me directly and I'll be glad to assist you Let me know if you have any questions[redacted] call center production manageroffice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear [redacted] *** Thank you for your feedbackWe are very sorry for any inconvenience this may have caused you.We have set up for you to be refunded to your original payment method in the amount of $11.00.The Case Number to reference this refund is: [redacted] .Crocs would also like to provide you with a Free Shipping Coupon Code good for use on your next purchase: [redacted] Please feel free to contact me directly with any further questions or concerns at: [redacted] Sincerely, [redacted] ***

Dear [redacted] ***,Thank you for contacting Crocs We’re very sorry to hear that you are experiencing a problem with your shoesWe do have a warranty policy which states that if there is a quality issue with your item, it may be returned for a refund or exchange within days of purchase with receipt However you must contact Crocs Customer Service to complete the warranty process, it cannot be completed in-storePlease respond back to this email with the following information: • The style name, color and size of the shoe in question • Proof of purchase within the last days (Your Crocs.com order number or a clear picture of your receipt will be most helpful) Thank you in advance Please let me know if you have any questions