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Review: Defective Home Septic System with attempted repairs for last 13 years with approximate debt in the amount of $ 6,000.00 out of pocket.

System still not working at this writing.Desired Settlement: My hopes are to have system repaired with NO ADDITIONAL cost to me with no malfunctions in 2 consecutive years OR preferably completely replaced with NO COST to me.

Consumer

Response:

Hello,

BELOW is several

correspondence emails related to this issue with Cromaglass. I would also

like to note that I called Friday, January 24, 2014 the phone number for

Cromaglass

###-###-#### twice and both times a

recording came over that it was no longer in service.

As far as a warranty.....I was never given a

warranty. This system was put in just before I moved into my home

by the DEP regulations and the Township. I was told the system cost in

the range of $ 20,000.00. The $ 6,000.00 is out of pocket money I

spend in the last 13 + years trying to have the system

repaired. It still doesn't work at this time.

ALSO, I have 22 attachments which involve receipts, etc. but I'm not able to attach all of them in this email. Are you able to give me a direct email address to accommodate them ?

Thank you so much for your time.

You are most welcome. Most of the time you can start the

complaint online followed by copies of documents.

The Revdex.com is Federal and of course the

Atty. General’s State.

From: [redacted]

Sent: Wednesday, January 22, 2014 1:20 PM

To: [redacted]

Subject: RE: Cromglass Septic System

Thank you so much for your time [redacted] !

I really appreciate your time !

Most Sincerely,

Secretary

Intercollegiate Athletics

& Physical Education

Westminster College

[redacted], PA 16172

###-###-#### Phone

###-###-#### Fax

GO TITANS !!!!!!!

P Please

consider the environment before printing this email.

From: [redacted] [mailto:[redacted]]

Sent: Wednesday, January 22, 2014 1:19 PM

To: [redacted]

Subject: Cromglass Septic System

Hi

[redacted],

Representative

Brooks asked me to respond to your email.

I

did call Northwest Legal Services and they do not help with this kind of

case. But they did say that you should contact the PA State Attorney

General’s office and the Revdex.com and file complaints.

If

you have any other questions please email or call me.

Thank

you,

[redacted]

Legislative

Aide to:

State

Representative [redacted]

166778 McMath

Ave.

Meadville, PA

16335

###-###-####

(phone)

###-###-####

(fax)

The information

transmitted is intended only for the person or entity to which it is addressed

and may contain confidential and/or privileged material. Any review,

retransmission, dissemination or other use of, or taking of any action in

reliance upon, this information by persons or entities other than the intended

recipient is prohibited. If you received this information in error, please

contact the sender and delete the message and material from all computers.

The information

transmitted is intended only for the person or entity to which it is addressed

and may contain confidential and/or privileged material. Any review,

retransmission, dissemination or other use of, or taking of any action in

reliance upon, this information by persons or entities other than the intended

recipient is prohibited. If you received this information in error, please

contact the sender and delete the message and material from all computers.

From: [redacted]

Sent: Friday, January 10, 2014 1:40 PM

To: '[redacted]

Subject: FW: Cromaglass Septic System

Dear Representative

I write to you regarding an issue

that has caused tremendous stress, anxiety and desperation for me.

To give you a brief history; I

moved to my current home at [redacted], PA in May 2000.

My first initial visit with the

realtor went well and I made the decision to purchase the home. On my

second visit to validate my decision, there was some construction, dirt piles,

etc. in the front yard. I asked the realtor what it was and I was told

that it was a new septic system……….a Cromaglass Septic System (Model [redacted]). I was told that it’s state of the art, very expensive system that

will give me years of service. It’s basically a mini septic plant system

in my yard. At the time I wasn’t too keen about the idea….first of all

nothing was said about it at my first visit and there are several very ugly

circles in my (what was once) a pretty front yard. (I

un-affectionately call them “crop circles”).

Well, pretty much from day one,

this system as not worked correctly. The install was from a company in [redacted], PA, [redacted] Enterprises, Inc. I initially contacted the

Township office for direction and they lead me to this company for repairs.

They came out to my home, did this and that. Charged me approximately $

950.00 which included mileage from [redacted], PA. After

that it’s been one service call after another including a new well pump that I

was told was directly linked to the septic system working incorrectly, until

finally this past May 2013, my current service man washed his hands of it and

said we just don’t know how to fix this. (I had [redacted] of

[redacted] service it for several years, including required yearly inspections).

I have documentation of all service calls which I have attached in this email.

I contacted [redacted] PA to come out. They were suggested by the Cromaglass

company specifically, (see emails below). They actually came out 2 separate

days in May of 2013 as after the first day it still was not repaired.

Approximately 3 months after that service call, which by the way came to just

over a total of $ 1,900.00, the system stopped working again ! I

paid Skelly and Loy a lump sum of $ 1,500.00 via a credit card (which I’m still

paying on) and owed them approximately $ 460.00 which I have NOT paid and will

not pay.

(See again, emails pertaining to

this).

At this point I need help with

this. I have over $ 6,000.00 in repairs and nothing to show for it.……………..as I

write this letter I have a utility pump in the one tank to remove the water so

my house “can drain.” This is very inconvenient, especially when it

gets below freezing as the water in the hose will freeze and I have to

alternate hoses. I would like to add that I am a divorced woman living

alone, working several jobs. Sometimes I work up to 60 hours a

week. My income does NOT allow for these types of expenses. After

having 2 service calls representative of the Cromaglass Corporation and the

system still does not work correctly mandates some sort of resolution that does

NOT constitute another expense to me. I feel this system should be

replaced either with a new system or something completely different at no cost

to me. I have, very recently contacted the Cromaglass Corporation (note

attached emails) with no response from them. I would like to add that DEP

is also involved in this, they are the ones that originally proposed a change

to the previous system.

Can you help me ? Do

you have any advice for me ? I can’t afford an attorney, but if I have to

go that direction I may. I actually contemplated a move, but frankly I

love my little house and I love living in [redacted] County and besides who would

buy a home with a faulty septic system.

Any question you have, I will be

glad to answer.

Most Sincerely,

________________________________________________________________________________... />
Sent: Thu 1/9/2014

To: [email protected]

Hello,

I have not gotten a reply

from [redacted].

Is there anyone at Cromaglass

that can assist in this situation ?

Thank you for your time.

From: [redacted]

Sent: Monday, November 25, 2013 2:36 PM

To: '[email protected]'

Cc: '[redacted]'

Subject: FW: Cromaglass Septic System

[redacted],

I hope this email finds you

well !

Well it’s been one thing

after another and to date I have spent over $ 6,000.00 in repairs in 12 years

(NOT including chorine tablets, time spent on repairs, stress), and this system

STILL DOES NOT WORK. (See emails below from Skelly and Loy).

Any chance we could find

someone that can ACTUALLY repair this system ? That is closer, much

closer to [redacted], PA.

What course can I take, this

is unreasonable.

I hope a resolution can be

made.

I truly appreciate your time

!!!!!

[redacted], PA

+++++++++++++++++++++++++++++++++++++++++++++++++++++

From: [redacted]

Sent: Wednesday, November 20, 2013 4:02 PM

To: [redacted]

Cc: [redacted]

Subject: FW: Cromaglass Septic System

Dear **. [redacted],

In response to your email below,

we offer the following responses:

We provided repair and troubleshooting services at your request on

two occasions in late May and early June 2013. In both cases, we combined

your site visit with other work in the general area in order to save you

significant labor costs associated with our travel time to the site.

In both cases, we fixed several un-related mechanical problems and had the

system working fine upon our departure, which we documented in the enclosed

service reports.

We did not design or install the system – we simply provided repair

services at your request. While we understand your frustration over years

of problems with this system, we are not responsible for the function of the

system – that would fall on the original designer and/or installer. The

simple fact that your backwashing valve associated with the sand filter was

wired incorrectly is an indication that the system was not installed properly

from the beginning.

Regarding [redacted] and his “helper”, we were simply trying to find

you a local contractor (experienced in working with this system) in order to

save you money. We contacted [redacted] on our own time at no cost to

you and even offered to provide assistance to him over the phone at no cost

to you if needed. You are welcome to contact the manufacturer (Cromaglass)

and inquire about other local service providers.

For the reasons stated above, we are not responsible to cover

the cost of additional repair services that may be required now or in the

future, nor are we responsible to pay for the services of other

contractors. In addition, we strongly recommend prompt payment of our

remaining balance in order to avoid legal action on our part in order to

collect the outstanding payment.

Please feel free to contact [redacted] (our CFO) with any questions or comments.

Thank you.

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Description: Sewer Contractors, Septic Tanks & Systems Contractors & Dealers

Address: P.O. Box 3215, 2902 Reach Rd., Williamsport, Pennsylvania, United States, 17701

Phone:

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Web:

www.cromaglass.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Cromaglass Corporation, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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