Cronen Plumbing & Heating

In March of 2020 I hired Cronen to jet my line. The tech dropped the gasket from the cover into the line causing it to clog. After hiring another plumber to saw the concrete, remove sewer pipe and the gasket and putting everything back together. I was out $3,000. We went to court, the judge ruled in my favor and instructed Cronen to pay my costs. It is now October 2021 and Cronen has still not paid.

This is Arapahoe County Small Claims Case 2020 S 0248. This is all public record if you want to look it up.

This customers sewer line has been in bad shape since our initial visit on in which our plumber cleaned the line and pulled back a lot of rootsWe returned on and cleaned the line again and used the sewer camera and notified customer there were about eight spots where there was aggressive root intrusion with multiple spots where roots where coming into lineWhen our plumber went out on the plumber cleaned the line again and recommended to camera the sewer line again to see what was going onOn our plumber returned and tried to clean the line again per the customers request, the sewer camera was NOT used on this visitDue to the condition of the sewer line the cable got stuckThe customer was not charged for this trip outWe sent a crew out on to attempt to retrieve the cable and the customer was again not charged for thisAs for pricing [redacted] was trying to explain to the customer that the sewer line was very poor condition and he gave him pricing on complete replacement (inside $2,and outside to the city tap $5,not just cleanouts)We also gave the customer a quote of $2,to dig up the sewer line, install clean out, and used the main line jetter to clear the remaining rootsAnd lastly, our General Liability Insurance with the City if [redacted] was/is not expiredSubmitted: 08/29/

Complaint: [redacted] I am rejecting this response because:The Business' timeline largely matches ours with a few discrepancies: The plumber returned on 12/08/to camera the line; it was agreed ahead of time that we would only pay for the camera and subsequent cleaning on 12/08/if there was indeed a problem with the sewer line, as we were unhappy that they failed to clean the line effectively on their visit on 12/01/The plumber arrived, used the camera, and told us there were more rootsThe plumber then attempted to snake the line and got the cable stuckUnderstanding this is a he-said-she-said situation, logically, it wouldn't make sense that they would return to the premises to attempt to clean the line (again) without using a camera firstIn fact, as part of evidence gathering for a potential case in small claims court, this was confirmed again via phone on 12/21/at 08:AM MSTThere was never a $option for line replacement all the way to the street, as we would have *immediately [redacted] executed on thatThe $was quoted to do line replacement from the house to a cleanout pointThe GLI with the City of [redacted] was # [redacted] and was expired as of November 1, when we were in contact with the City of [redacted] This is verifiable by calling the city Sincerely, [redacted]