Crooked Human Inc

We offered the customer the chance to return or exchange the item to us but customer refused to send us her itemSince customer has never returned the item and is asking for a refund for merchandise she elected to keep this is considered cyber shopliftingWe never said customer has "no recourse"
when in fact we offered her two choices to settle this matterShe refused bothWe cannot offer a refund if the customer keeps the item and refuses to mail it back to us (again keeping an item but refusing to pay for it is considered cyber shoplifting)Customer is keeping the item but does not want to pay for the item she is keepingThe item in question cost $We are not sure why customer is now asking for $in refundWe offered her a refund, per our return policy, on the $itemCustomer purchased three items and all items were final sale itemsBut upon talking to the customer, we made an exception and told her we would accept her return of the $item she claims was damaged for a refund or exchange of the itemWe never once said she had missed her deadline to return the item and in fact offered to let her return a final sale itemCustomer refused our offer to return the item and then filed a complaint while keeping the item she claimed was defectiveHad the customer returned the item we would have happily given her a refundCustomer was made aware through several emails that once we received her returned item we would issue a refundWe have not received any items from the customerContacting Fedex was never a condition on her return eligibilitySince her entire order was personally inspected by the president of Crooked Human (something we pride ourselves on) nothing was defective when it was shipped out from our warehouseOur return policy clearly states our shipping carrier is allowed to inspect the package upon returnWhen we asked the customer to allow Fedex to inspect her package she flat out refused to show them the package and began to slander us by stating we were asking her to "fabricate a story." We simply asked her to let Fedex view the packaging materials, per our clearly defined return policyWe stand by our equipment and return policyAgain, she was given special permission to return the item without Fedex inspection or exchange the item and customer elected to not do eitherAgain, we believe this is a case of Cyber Shoplifting as the customer has never returned any item and is keeping the item without wanting to pay for itWe are still awaiting her return of the item in question

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Mrs*** has been paid I paid for one functional tower and for two tower accessories for a total of dollars Because the tower is structurally damaged, I cannot use it or the accessories that are specifically engineered to use with itThat is why I am asking for a full refund I cannot use these accessories with any other product, unfortunatelyIn addition, Mrs***'s business warranty warrants against damaged items as well as offers a one year warranty (see highlights attached from crookedhuman.com website) Mrs *** refused to work within her own company policies, so I had no choice but to contact youPlease assist me in getting the refundIf Mrs *** is willing to honor her warranty on defective merchandise and send the free shipping label, I will gladly ship these items to her once I receive my refund for Finally, it appears I made a mistake in our amount The amount I am due from Mrs *** is 199.95, not the The is what I paid for the tower and the accessories Sorry for any confusion on my partThank you]
Regards,
*** ***

This customer is a cyber shoplifterWe offered the customer the chance to return the items she "claims" were defective for a refund but customer refused to send us her returnCustomer has noted she would only mark this issue as satisfied if she receives a refundWe offered to give her a refund once she returns her productWe offered the customer her desired resolution but she refused our return and refund offer so we are not sure why she is still refuses to mark our correspondence as satisfactory since we already offered her her desired outcomeAll customer needed to do was return the item for a refundCustomer decided to keep the item but does not want to pay for the itemThis is cyber shoplifting and theftHad she given us back the item she would have received a refundCustomer is the one refusing to return the item for a refundWe also noted the customer keeps changing her detailsShe ordered two other final sale items in perfect conditionShe is now claiming she wants a refund on her entire order even though she never claimed there was anything "defective" about the other items in her orderCustomer is well aware that these items were final sale items and no returns and exchanges are allowed on these itemsAgain, we offered to allow her to return the item she claims was "defective" but customer refused to do so