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Complaint: [redacted]
I am rejecting this response because:
I never called to cancel the trip.  [redacted] cancelled my trip without my consent.
Regards,
[redacted]

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The client was advised of final payment via phone call, voicemail, text, and initial invoice.  A week after final payment was due, Ms. [redacted] still had not responded.  Carnival Cruise Line policy is the full deposit of $150 for cancellation.  I waived Round Rock Travel's cancellation...

fees for Ms. [redacted] as a courtesy.  Round Rock Travel did not keep any of the deposit as the attachment shows from Carnival.  Please advise if there is anything else needed in regards to this matter.Regards,[redacted]Round Rock TravelOffice Manager[redacted]

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Address: 301 W Michigan Ave, Ypsilanti, Michigan, United States, 48197-5450

Phone:
+1 (910) 920-1110 0 0
+1 (956) 444-0900 0 0
+1 (256) 397-1300 0 0
+1 (866) 329-0835 0 0
+1 (256) 397-1210 0 0
+1 (256) 397-1200 0 0
+1 (256) 397-1500 0 0
+1 (334) 857-2741 0 0
+1 (812) 882-0210 0 0
+1 (812) 882-2507 0 0
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Web:
russellmarine.net

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