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Crosby Heavy Duty Wrecker Service, Inc

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Reviews Crosby Heavy Duty Wrecker Service, Inc

Crosby Heavy Duty Wrecker Service, Inc Reviews (2)

Review: My vehicle was towed by Heavy Duty Wrecker service on 4/9/2015 at apx midnight. The vehicle rolled out of a friends driveway and was blocking traffic. My friend and his neighbors tried to push the vehicle back up the driveway without luck. Since I was unable to be contacted the vehicle was towed. When I picked my vehicle up the next day I noticed all the damage to the front end of the car. I walked back inside the office and had asked about my car. Irritated, the serviceman walked outside and immediately said, there was no way one of their vehicles did that but did state that he would call "[redacted]" the guy who towed my vehicle later in the day. I did not receive a phone call back from Heavy Duty, therefore I called back. The man on the phone again refused to take blame for this incident. I asked for their insurance information so the incident could be investigated and he again refused to give me their insurance information and hung up on me. I have pictures and found pieces of my car where the vehicle was towed. I have witnesses that state there was no damage to the car when trying to push it back up the driveway. I also showed the damage of my car to a former employee of Arrow Auto that towed cars for years and also stated the only way the damage to my vehicle could have happened was from it being towed incorrectly. I have a police report regarding this incident and an estimate of damages. The damages to my vehicle exceed $3300 and that is not including damage that may be under the hood as I am unable to open it.Desired Settlement: I would like to file a claim with Heavy Duty Wrecker service's insurance company and for them to assume liablility for the damage to my vehicle.

Business

Response:

I was on vacation with my family during the time of the incident, therefore, this is my first chance to respond. Our office manager, [redacted], has spoken to this party about this matter. We have come to a resolution that was fair for both parties. Part of the solution for their part was to resend their complaint with the Revdex.com. As this has not been completed at this time, I feel they did not meet their obligation to follow through. However, I still feel that this matter has been taken care of on Heavy Duty's part.

Rude workers and racists. I got charged $100 more than someone else thats had their car towed at the same place and time and size of car.

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Description: Towing - Automotive, All Other Consumer Goods Rental (NAICS: 532299)

Address: 1500 Velp Ave, Green Bay, Wisconsin, United States, 54303

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