I was on vacation with my family during the time of the incident, therefore, this is my first chance to respond Our office manager, ***, has spoken to this party about this matter We have come to a resolution that was fair for both parties Part of the solution for their part was to resend their complaint with the Revdex.com As this has not been completed at this time, I feel they did not meet their obligation to follow through However, I still feel that this matter has been taken care of on Heavy Duty's part
I was on vacation with my family during the time of the incident, therefore, this is my first chance to respond Our office manager, ***, has spoken to this party about this matter We have come to a resolution that was fair for both parties Part of the solution for their part was to resend their complaint with the Revdex.com As this has not been completed at this time, I feel they did not meet their obligation to follow through However, I still feel that this matter has been taken care of on Heavy Duty's part