Thank you for letter dated 4/27/The letter references a previous communication to our company regarding this issue, but as it turns out, this is the first communication that we have received from the Revdex.com in regards to this caseWhether it be due to our local postal carrier or otherwise I apologize that I am getting back to you only now at the tail end as we would have loved to have included your office in this resolution much sooner Attached you will find a breakdown of the case notes for Mr[redacted] as well as a resolution to the issue that is over a week oldAgain, I have received no other correspondence other than this most recent letter but as you can see from the case notes we have worked hard to cooperate with Mr [redacted] , but it has been a difficult processThe issue, fortunately has been resolved Kindest regards, [redacted]
Thank you for letter dated 4/27/15. The letter references a previous communication to our company regarding this issue, but as it turns out, this is the first communication that we have received from the Revdex.com in regards to this case. Whether it be due to our local postal carrier or otherwise I...
apologize that I am getting back to you only now at the tail end as we would have loved to have included your office in this resolution much sooner.
Attached you will find a breakdown of the case notes for Mr.[redacted] as well as a resolution to the issue that is over a week old. Again, I have received no other correspondence other than this most recent letter but as you can see from the case notes we have worked hard to cooperate with Mr. [redacted], but it has been a difficult process. The issue, fortunately has been resolved.
Kindest regards,
[redacted]
Thank you for reaching out to Crosley Brands! We do see the order(s) were denied as we do not ship or sell internationally outside of the US and Canada (IE, we cannot accept a payment of international origin nor ship to an international address). See this information on our website...
here: [redacted] . The consumer in this case attempted two (2) international transactions; one for an international residence with an international payment method and then a second time using a US address and the same international payment method. Both times the transaction was denied. During the attempted completion of the transactions the consumer would have been prompted with the following error message as a 'pop-up' each time during the shopping cart process: "YOUR PAYMENT WAS DECLINED FOR THE FOLLOWING REASON: THE TRANSACTION HAS BEEN DECLINED BECAUSE OF AN AVS MISMATCH. THE ADDRESS PROVIDED DOES NOT MATCH BILLING ADDRESS OF CARDHOLDER (RESPONSE REASON CODE 27)". Additionally, no email confirmations of a successful order have been sent. Any current holds on the consumers account will be through the financial instituation responsible for the payment method and will fall off per that financial institutions policies (generally within a few business days). Crosley has denied the transactions and as such is not holding funds for this consumer in any way. The consumer will need to contact their financial institution regarding the release of their funds.Thank youCrosley Support_________________________________________________________________________...⇄ is the translation in Spanih:Gracias por contactar Crosley Brands!Hemos revisado que la orden fue rechazada, ya que no vendemos ni hacemos envíos fuera de Estados Unidos y Canada (no aceptamos pagos internacionales ni hacemos envíos a direcciones internacionales). Puede obtener mas information sobre esto en nuestro website: http://www.crosleyradio.com/international/En este caso, el cliente intento hacer dos (2) transacciones internacionales, la primera con una dirección internacional y un método de pago internacional y el segundo con una dirección en Estados Unidos con el mismo método de pago internacional. En ambas ocasiones, las transacciones fueron rechazadas. Cada vez, al intentar completar las transacciones durante el proceso de compra del carrito, se le notifico al cliente con un mensaje de pantalla: "YOUR PAYMENT WAS DECLINED FOR THE FOLLOWING REASON: THE TRANSACTION HAS BEEN DECLINED BECAUSE OF AN AVS MAISMATCH" THE ADDRESS PROVIDED DOES NOT MATCH BILLING ADDRESS OF CARDHOLDER (RESPONSE REASON CODE 27" Traducción: "Tu pago ha sido rechazado por la siguiente razón: La transacción ha sido rechazada por la falta de coincidencia en la verificación de la dirección. La dirección proporcionada no coincide con la dirección de correo de la tarjeta (respuesta código 27). Ademas nunca se le envió al cliente un correo de confirmación de la compra exitosa.Cualquier cargo efectuado en el cuenta bancaria del cliente, debe tratarlo directamente con la institución financiera responsable del método de pago, en base a sus políticas financieras (generalmente en pocos días hábiles). Crosley ha rechazado la transacción y no ha hecho ningún cobro a la tarjeta del cliente. El cliente necesita contactar directamente a su institución financiera solicitando la liberación de los cargos._________________________________________________________________________...⇄
Thank you for letter dated 4/27/The letter references a previous communication to our company regarding this issue, but as it turns out, this is the first communication that we have received from the Revdex.com in regards to this caseWhether it be due to our local postal carrier or otherwise I apologize that I am getting back to you only now at the tail end as we would have loved to have included your office in this resolution much sooner Attached you will find a breakdown of the case notes for Mr[redacted] as well as a resolution to the issue that is over a week oldAgain, I have received no other correspondence other than this most recent letter but as you can see from the case notes we have worked hard to cooperate with Mr [redacted] , but it has been a difficult processThe issue, fortunately has been resolved Kindest regards, [redacted]
Thank you for letter dated 4/27/15. The letter references a previous communication to our company regarding this issue, but as it turns out, this is the first communication that we have received from the Revdex.com in regards to this case. Whether it be due to our local postal carrier or otherwise I...
apologize that I am getting back to you only now at the tail end as we would have loved to have included your office in this resolution much sooner.
Attached you will find a breakdown of the case notes for Mr.[redacted] as well as a resolution to the issue that is over a week old. Again, I have received no other correspondence other than this most recent letter but as you can see from the case notes we have worked hard to cooperate with Mr. [redacted], but it has been a difficult process. The issue, fortunately has been resolved.
Kindest regards,
[redacted]
Thank you for reaching out to Crosley Brands! We do see the order(s) were denied as we do not ship or sell internationally outside of the US and Canada (IE, we cannot accept a payment of international origin nor ship to an international address). See this information on our website...
here: [redacted] . The consumer in this case attempted two (2) international transactions; one for an international residence with an international payment method and then a second time using a US address and the same international payment method. Both times the transaction was denied. During the attempted completion of the transactions the consumer would have been prompted with the following error message as a 'pop-up' each time during the shopping cart process: "YOUR PAYMENT WAS DECLINED FOR THE FOLLOWING REASON: THE TRANSACTION HAS BEEN DECLINED BECAUSE OF AN AVS MISMATCH. THE ADDRESS PROVIDED DOES NOT MATCH BILLING ADDRESS OF CARDHOLDER (RESPONSE REASON CODE 27)". Additionally, no email confirmations of a successful order have been sent. Any current holds on the consumers account will be through the financial instituation responsible for the payment method and will fall off per that financial institutions policies (generally within a few business days). Crosley has denied the transactions and as such is not holding funds for this consumer in any way. The consumer will need to contact their financial institution regarding the release of their funds.Thank youCrosley Support_________________________________________________________________________...⇄ is the translation in Spanih:Gracias por contactar Crosley Brands!Hemos revisado que la orden fue rechazada, ya que no vendemos ni hacemos envíos fuera de Estados Unidos y Canada (no aceptamos pagos internacionales ni hacemos envíos a direcciones internacionales). Puede obtener mas information sobre esto en nuestro website: http://www.crosleyradio.com/international/En este caso, el cliente intento hacer dos (2) transacciones internacionales, la primera con una dirección internacional y un método de pago internacional y el segundo con una dirección en Estados Unidos con el mismo método de pago internacional. En ambas ocasiones, las transacciones fueron rechazadas. Cada vez, al intentar completar las transacciones durante el proceso de compra del carrito, se le notifico al cliente con un mensaje de pantalla: "YOUR PAYMENT WAS DECLINED FOR THE FOLLOWING REASON: THE TRANSACTION HAS BEEN DECLINED BECAUSE OF AN AVS MAISMATCH" THE ADDRESS PROVIDED DOES NOT MATCH BILLING ADDRESS OF CARDHOLDER (RESPONSE REASON CODE 27" Traducción: "Tu pago ha sido rechazado por la siguiente razón: La transacción ha sido rechazada por la falta de coincidencia en la verificación de la dirección. La dirección proporcionada no coincide con la dirección de correo de la tarjeta (respuesta código 27). Ademas nunca se le envió al cliente un correo de confirmación de la compra exitosa.Cualquier cargo efectuado en el cuenta bancaria del cliente, debe tratarlo directamente con la institución financiera responsable del método de pago, en base a sus políticas financieras (generalmente en pocos días hábiles). Crosley ha rechazado la transacción y no ha hecho ningún cobro a la tarjeta del cliente. El cliente necesita contactar directamente a su institución financiera solicitando la liberación de los cargos._________________________________________________________________________...⇄