Cross Builders

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease remove complaint
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Review: Contractor kept changing pricing agreed upon in original contract. Work subcontracted out was constantly causing additional problems Causing delays and us having to pay additional monies for rental of house while work was being done with property.Desired Settlement: They say we still owe 14K and we will agree with 10K and have harassment stop of emails phone calls and mails

Business

Response:

Complaint – Contractor kept changing pricing agreed upon in original contractAnswer - On August 14, 2014 [redacted] signed a proposal for $3,950.00 from Cross Builders LLC to engage an architect for house lifting plans and to have an elevation certificate generated. Both are required by the City of [redacted] to submit permits for house elevation and restoration and needed to provide an estimate and scope of work for restoration of his home. See attachment – Proposal 1654. Architect plans were drawn up, an elevation certificate was generated, and Cross Builders LLC at the request of [redacted] prepared a quote for the scope of work required for / requested by [redacted]. See attachment – Proposal 1664. [redacted] accepted this proposal and signed a contract for services on September 23, 2014. See attachment – Contract. During the course of work there were unforeseen conditions that were brought to the attention of [redacted] and change orders were generated and signed by [redacted] for each item that increased the cost. [redacted] also decided during the course of work that there were certain things he did not want Cross Builders LLC to perform as he could do them cheaper, even though we had a signed contract with him for these items, and Cross Builders LLC treated those conditions in the same manner, preparing a change order and having [redacted] sign and decreasing the cost. See attachments – Change Orders. We also, as a courtesy, lowered the cost of the foundation to assist [redacted] even though he had agreed to our original price. On February 17, 2015 I had a telephone conversation with [redacted] regarding monies owed and the possibility of work stoppage. He sent an email apologizing and agreeing to the new amount with all of the change orders, promising to pay in full. See attachment– Email from [redacted]. Complaint – Work subcontracted out was constantly causing additional problems causing delays and us having to pay additional monies for rental of house while work was being done with propertyAnswer - An application for a zoning permit, required by the City of [redacted] before construction permits can be submitted, was submitted on September 24, 2014 (the very same day [redacted] signed the contract) and zoning was approved on October 16, 2014. See attachment – Zoning Approval. On October 21, 2014, after receiving the rest of the documents needed to submit for a construction permit, the packet for construction on [redacted]’s home was submitted to the City of [redacted]. On November 7, 2014 the City of [redacted] approved the construction permit. See attachment – Construction Permit. [redacted] House Lifters, the house lifting company [redacted] contracted with, was on site to begin the lift process on November 12, 2014. Cross Builders LLC was also on site for the lift. Immediately after the house was set on the cribbing Cross Builders LLC was on site to complete the new foundation and other scope of work in the contract. On December 15, 2014 [redacted] House Lifters was back on site to lower the house onto the new foundation and Cross Builders LLC was on site to attach the house to the new foundation. The rest of the work in the contract was completed and passed inspection and [redacted] had his C of A to move back into his home on January 30, 2015. See attachment – C of A. This means the construction on [redacted]’s house was completed in approximately 79 calendar days. Our contract states 90 “working” days and stipulates what working days are. We were ahead of schedule. We also passed all inspections, his statements regarding work being problematic and delayed are untrue. Desired Settlement – They say we still owe 14K and we will agree with 10K and have harassment stop of emails phone calls and mailsAnswer – I will remove the finance chargesRegarding payments, our contract clearly states that invoices will be submitted at intervals during the course of work and are due upon receipt. The first five invoices [redacted] paid in a timely fashion, but as the work progressed we submitted invoices but were not getting paid. [redacted] explained he was receiving funds from the [redacted] and they take approximately 2 – 4 weeks after receipt of invoices to send a check. We explained to [redacted] that although this is not our normal practice, to finance the work we are doing as we are a small company, we would work with him in every way and would continue the work even though in our contract it states that we reserve the right to stop work for non-payment. We continued to work as a courtesy to [redacted]. See attachments – Invoice and Payment Schedule with back-up invoices. As you can see, Cross Builders LLC was out a substantial amount of money for a long period of time as invoices for work completed were submitted on December 9, 2014 and no payment was received until February 23. This was detrimental to the financial health of the company and caused not only money issues but a tremendous amount of stress. During this time that we were owed approximately $50,000.00 the company’s [redacted] was shut down due to non-payment. This resulted in Cross Builders LLC having to borrow money to keep operating. Our contract also states that a finance charge of 1.5% per month will be added to all invoices past due. I do not think calling and emailing [redacted] for the payment owed is harassment. I have not made any attempt to contact [redacted] since March 10, 2015 when I sent a certified letter requesting payment even though he still owes $14,777.12. See attachment – Letter to [redacted]. Please let me know how to further proceed, thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please remove complaint

Regards,