Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below October 12, Ms***'s response to Cross County Pool Service's response: Attention Revdex.com, Thank you for allowing me the opportunity to provide a rebuttal so that I can clarify and respond with the facts and truth surrounding the responses from Cross County Pool Service against my complaint I'm glad your organization is online so that consumers can become aware of questionable practices of some businesses Let me reiterate my side of the story to MrG [redacted] responses On September 26, Cross County Pool Service (CCPS) staff were on site to close my pool and I did inquire at least two times to the staff about the amount of pressure they were pushing through the pool lines They assured me each time it would be fine Since CCPS states they have closed so many pools, how do their staff remember the conversations between customers at each location I know which employees they sent and stayed with them the entire time On June 1, I called CCPS about the pool leaking, as I had stated in the initial complaint, and expressed concern about the leak(s) being caused from the pressure used during the closing I asked if they would be able to tell if the leak was caused from the way they closed the pool and CCPS stated that they would be able to tell I asked how much they charged for service and was told $for a service call and $per hourThey asked me to plug all of the returns and the skimmer for hours I did this and the water level stopped dropping significantly, but not completely My thought was that the little water loss over that hour period was possibly due to condensation Please see additional comments on this belowI called CCPS and reported that the loss of water dropped significantly I did not state that there was no water loss during that hour period CCPS then scheduled to come out on June 26, June 26, CCPS came on site, did a pressure test and determined a leak in one of the return lines Service tech said they could possibly have the amount for the repair worked up by the end of the dayI called later that day and it was not ready The estimate was not completed on this day as stated by MrG*** June 28, I called CCPS since they hadn't called me, and the estimate still was not complete They called me later and told me the estimate was $and was told it was $for a service call and $per hourThey required a deposit of $385.00, which I put on my credit card over the phoneI had no paperwork in hand at that time Work was scheduled for July 10, I had an event on July 15th and wanted the leak fixed prior July 10, I called CCPS to see when they would be out this day She didn't know and went to check She came back and stated the service tech had a medical emergency over the weekend and therefore no one was coming out We rescheduled to July 17, (after my event) July 17, CCPS came on siteThey determined the leak was due to a busted fitting at the wallThis area had a previous repair that was done with a radiator hose but that is not where it was leaking, as stated by CCPS in the complaint responseI asked if the leak was due to how the pool was closed and the pressure used during the closing, and CCPS stated it was not Of course they would say it wasn't their faultI was with the CCPS staff the whole time except when I went to get them water to drink MrG [redacted] stated that I called a few days later and asked what they charge per hour This is as I had asked on June 1, and again on June 28, As noted above, I received two different amounts for the service call and the hourly rateMrG [redacted] also stated that I wanted to know how long CCPS staff were on site This is also as I already knew because I wrote it down that day they cameI did call a few days later to ask about an invoice for the time spent on the job plus parts and supplies and to tell them that there is still a leak somewhere in the pool MrG [redacted] stated I owed the remaining balance of $and he because loud and nasty towards me My understanding was that I was agreeing to have them come on site and make the repair, determine if it was their fault, and if not, pay for the hours worked plus parts/supplies MrG [redacted] did not ask me if the pool was holding water If he had, I would have mentioned it was notAfter the way he spoke to me, I did not mention there was still a leak I did not want to continue working with a business where the president gets verbally nasty with a customer Now to go through CCPS's numbered list: Not true I never said that the pool had no problems ever until CCPS winterized the pool There have been repairs over the past years, none recently until this year I did say in the complaint that the pool was not leaking until CCPS winterized it Not true I did express concern at least two times about the amount of pressure they were using CCPS staff assured me it was fineMrG [redacted] here finds it necessary to insult me as to how would I know as my husband would close the pool I helped him many times with the closing, as I also did with maintaining the pool In performing the winter plug test, I stated that the water loss seemed to have stopped I noticed that it still went down very minimally but thought that could have been due to condensation I didn't at that time mention there was a leak all winter long because the pool was covered and I didn't measure and with rain and condensation, the water level will go up and down, but once I notice that after CCPS repaired a return line and the pool was still leaking water, then I thought back on what I observed over the winter months I still believe the pool was improperly closed When CCPS came out on July 17, 2017, it was determined that the leak was in a busted wall fitting There was a previous repair made with a radiator hose but the leak was not within that previous repair and did not fail as CCPS had stated I called CCPS in July to inquire about the bill and what the amount would be and I was also going to mention there was still a leak The conversation with MrG [redacted] quickly turned ugly as he was very nasty when discussing the invoice and charges He did not ask me if the pool was still leaking and I did not say as far as I knew it was not leaking I remained calm on my end After such a non-professional conversation from MrG [redacted] concerning the invoice, I did not mention the pool was still leaking as I wanted no further contact with him My response to MrG [redacted] closing re I have never stated the leak was due to freezing I have said all along that it was due to the amount of pressure CCPS used to blow the lines Too much air pressure can rupture lines and result in water leaking and will cause bubbles through the lines, which I have witnessed In my conversation with CCPS on June 28, 2017, when they had me put down a 40% down payment, which I believe according to the Ohio Revised Code, is illegal, my understanding was that I agreed for them to do the work and bill me for the amount of work performed As stated in my initial complaint, I didn't have the contract in front of me when they took the down paymentCCPS wanted 40% down before I saw any paperwork Once again MrG [redacted] finds it necessary to insult me by stating I don't have an understanding of my pool I have had a part in the upkeep of the pool since we moved in over years ago I did state that I would let people know about his questionable business practices on social media and hung up the phone MrG [redacted] called me back and stated that he spoke with his lawyer and he threatened to sue me for slander if I posted anything on social mediaI have filed complaints with the Revdex.com and the Ohio Attorney General Office I have tested the current water leak and it loses approximately 1/2" within a three day period I do not constantly run the pump and this amount can vary That is not a signification amount over a three day period but over the pool season, it is substantial My water bills clearly show that the amount of water used during this pool season due to the pool leaks is substantially higher than in the past two yearsI can provide copies of my water bill if needed I have a reputable company lined up to address the leak problems I will not do business with an ill-mannered, rude and threatening individual like MrG*** Regards, [redacted] ***
To whom this may concernWe blew out Ms [redacted] swimming pool lines (Like we have done for Thousands over the last years) 9/26/all went well(See attached Invoice) Customer put their own cover onFirst time customers are COD and this was the 1" time working on this pool.2nd call was in June of Customer had opened their own pool at some point and stated after opening that pool is losing waterSo we had Ms [redacted] do a test to see if leak is in the body of pool or in the plumbing of poolThis is done by turning off system and putting all winter plugs back in, marking water level & checking in hoursIf there is loss, the plumbing is not the issue because they are plugged off to the pool like in the winterIf there is no loss, the plumbing is the problemThis saves the customer cost because we have eliminated a major part of the poolShe did the test and put winter plugs back in and filled pool and by her own determination had no loss(Now states in letter to you she lost all winter with plugs in).On 6/26/we then came out and did a pressure test on her pipes and did locate a leak in one return line at the wallService techthen stops & brought back info to myself the owner to do an estimate for repairsMs [redacted] called that same day wanting to know what the cost was going to be for repair due to she was having an event coming up and needed to have this done asapI did not have estimate done yet but told her we would call her and email asapSo I did get it completed that day and called her, emailed and mailed with total with a 40% amount to scheduleShe gave CCH over phone and we scheduled 7/17/Work was complete that day and an Invoice was done and mailed on 7/18/She than called a few days later and ask what we charge an hour and I told herShe wanted to know how long my guys where thereI told herThen she said that I should reduce the price because time we were there to what we charge in the contract was lessI told here as the estimate states once a deposit is received this becomes a contractYour job was not hourly it is a flat price that you agreed toI then said pool is holding water correct? She said as far as she knewI said we did the job, you agreed to pay this amount and it is now dueShe has not paid balance so we sent a certified letter stating if not paid by 10/6/she will be turned over to collectionsAnd that is what we intend to do.So to go through her letter to you, I will answer each allocation She stated the pool had no problems ever until we winterized her pool(never said that to me)Not true: There are other patches in her deck that someone had to repair pipes before2.She states she expressed concern about pressure to blow out lines.Service tech said that never happened and the pressure we use on over pools a year for years is less than pressure the plumbing has on it by filtration pressureHow would she know, as she stated her husband always did it in the pastShe states winter of she observed water loss over the winter.She did winter plug test for us to see if leak was in plumbing or bodyBy her statement the pool did not lose over this hour testThe pipe we repaired was plugged for winterSo I am not sure how this could beWhen she 1" called and stated she knew it was due to improper winterizationIt was notSomeone had repaired this same spot before and connected or replaced this section with car radiator hoseIt had failedShe states pool still losing after repair.She never said that to usWe pressure tested our repair and it heldI did ask her if it was leaking when she called complaining about the bill and she said as far as she knew it was not leaking.In closing Pool lines were properly winterizedLeak was not due to freezing per our guaranteeWe did test and repair leak as statedMs [redacted] agreed to the contract and has not yet paid the balance and this about pool losing still or over winter has never been told to us until this letterMs [redacted] has poor understanding of her pool per her statement her ex-husband took care of itHer pool is over 30years old with fiberglass walls and concrete floor old plumbing that has been repaired many times in many places(We have Pictures of deck patches) Our company did everything correctAnd expect to be paid.If Ms [redacted] has proof of anything different I demand to see itShe has threatened to harm my company on social media.I have witnesses, Pictures, paper work and years experience to back up what is the truth.Thank you.Bud G***, President Cross County Pool Service, Inc.MESSAGE FROM Revdex.com/MRC [redacted] : Please see attached original PDF response from the business
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below October 12, Ms***'s response to Cross County Pool Service's response: Attention Revdex.com, Thank you for allowing me the opportunity to provide a rebuttal so that I can clarify and respond with the facts and truth surrounding the responses from Cross County Pool Service against my complaint I'm glad your organization is online so that consumers can become aware of questionable practices of some businesses Let me reiterate my side of the story to MrG [redacted] responses On September 26, Cross County Pool Service (CCPS) staff were on site to close my pool and I did inquire at least two times to the staff about the amount of pressure they were pushing through the pool lines They assured me each time it would be fine Since CCPS states they have closed so many pools, how do their staff remember the conversations between customers at each location I know which employees they sent and stayed with them the entire time On June 1, I called CCPS about the pool leaking, as I had stated in the initial complaint, and expressed concern about the leak(s) being caused from the pressure used during the closing I asked if they would be able to tell if the leak was caused from the way they closed the pool and CCPS stated that they would be able to tell I asked how much they charged for service and was told $for a service call and $per hourThey asked me to plug all of the returns and the skimmer for hours I did this and the water level stopped dropping significantly, but not completely My thought was that the little water loss over that hour period was possibly due to condensation Please see additional comments on this belowI called CCPS and reported that the loss of water dropped significantly I did not state that there was no water loss during that hour period CCPS then scheduled to come out on June 26, June 26, CCPS came on site, did a pressure test and determined a leak in one of the return lines Service tech said they could possibly have the amount for the repair worked up by the end of the dayI called later that day and it was not ready The estimate was not completed on this day as stated by MrG*** June 28, I called CCPS since they hadn't called me, and the estimate still was not complete They called me later and told me the estimate was $and was told it was $for a service call and $per hourThey required a deposit of $385.00, which I put on my credit card over the phoneI had no paperwork in hand at that time Work was scheduled for July 10, I had an event on July 15th and wanted the leak fixed prior July 10, I called CCPS to see when they would be out this day She didn't know and went to check She came back and stated the service tech had a medical emergency over the weekend and therefore no one was coming out We rescheduled to July 17, (after my event) July 17, CCPS came on siteThey determined the leak was due to a busted fitting at the wallThis area had a previous repair that was done with a radiator hose but that is not where it was leaking, as stated by CCPS in the complaint responseI asked if the leak was due to how the pool was closed and the pressure used during the closing, and CCPS stated it was not Of course they would say it wasn't their faultI was with the CCPS staff the whole time except when I went to get them water to drink MrG [redacted] stated that I called a few days later and asked what they charge per hour This is as I had asked on June 1, and again on June 28, As noted above, I received two different amounts for the service call and the hourly rateMrG [redacted] also stated that I wanted to know how long CCPS staff were on site This is also as I already knew because I wrote it down that day they cameI did call a few days later to ask about an invoice for the time spent on the job plus parts and supplies and to tell them that there is still a leak somewhere in the pool MrG [redacted] stated I owed the remaining balance of $and he because loud and nasty towards me My understanding was that I was agreeing to have them come on site and make the repair, determine if it was their fault, and if not, pay for the hours worked plus parts/supplies MrG [redacted] did not ask me if the pool was holding water If he had, I would have mentioned it was notAfter the way he spoke to me, I did not mention there was still a leak I did not want to continue working with a business where the president gets verbally nasty with a customer Now to go through CCPS's numbered list: Not true I never said that the pool had no problems ever until CCPS winterized the pool There have been repairs over the past years, none recently until this year I did say in the complaint that the pool was not leaking until CCPS winterized it Not true I did express concern at least two times about the amount of pressure they were using CCPS staff assured me it was fineMrG [redacted] here finds it necessary to insult me as to how would I know as my husband would close the pool I helped him many times with the closing, as I also did with maintaining the pool In performing the winter plug test, I stated that the water loss seemed to have stopped I noticed that it still went down very minimally but thought that could have been due to condensation I didn't at that time mention there was a leak all winter long because the pool was covered and I didn't measure and with rain and condensation, the water level will go up and down, but once I notice that after CCPS repaired a return line and the pool was still leaking water, then I thought back on what I observed over the winter months I still believe the pool was improperly closed When CCPS came out on July 17, 2017, it was determined that the leak was in a busted wall fitting There was a previous repair made with a radiator hose but the leak was not within that previous repair and did not fail as CCPS had stated I called CCPS in July to inquire about the bill and what the amount would be and I was also going to mention there was still a leak The conversation with MrG [redacted] quickly turned ugly as he was very nasty when discussing the invoice and charges He did not ask me if the pool was still leaking and I did not say as far as I knew it was not leaking I remained calm on my end After such a non-professional conversation from MrG [redacted] concerning the invoice, I did not mention the pool was still leaking as I wanted no further contact with him My response to MrG [redacted] closing re I have never stated the leak was due to freezing I have said all along that it was due to the amount of pressure CCPS used to blow the lines Too much air pressure can rupture lines and result in water leaking and will cause bubbles through the lines, which I have witnessed In my conversation with CCPS on June 28, 2017, when they had me put down a 40% down payment, which I believe according to the Ohio Revised Code, is illegal, my understanding was that I agreed for them to do the work and bill me for the amount of work performed As stated in my initial complaint, I didn't have the contract in front of me when they took the down paymentCCPS wanted 40% down before I saw any paperwork Once again MrG [redacted] finds it necessary to insult me by stating I don't have an understanding of my pool I have had a part in the upkeep of the pool since we moved in over years ago I did state that I would let people know about his questionable business practices on social media and hung up the phone MrG [redacted] called me back and stated that he spoke with his lawyer and he threatened to sue me for slander if I posted anything on social mediaI have filed complaints with the Revdex.com and the Ohio Attorney General Office I have tested the current water leak and it loses approximately 1/2" within a three day period I do not constantly run the pump and this amount can vary That is not a signification amount over a three day period but over the pool season, it is substantial My water bills clearly show that the amount of water used during this pool season due to the pool leaks is substantially higher than in the past two yearsI can provide copies of my water bill if needed I have a reputable company lined up to address the leak problems I will not do business with an ill-mannered, rude and threatening individual like MrG*** Regards, [redacted] ***
To whom this may concernWe blew out Ms [redacted] swimming pool lines (Like we have done for Thousands over the last years) 9/26/all went well(See attached Invoice) Customer put their own cover onFirst time customers are COD and this was the 1" time working on this pool.2nd call was in June of Customer had opened their own pool at some point and stated after opening that pool is losing waterSo we had Ms [redacted] do a test to see if leak is in the body of pool or in the plumbing of poolThis is done by turning off system and putting all winter plugs back in, marking water level & checking in hoursIf there is loss, the plumbing is not the issue because they are plugged off to the pool like in the winterIf there is no loss, the plumbing is the problemThis saves the customer cost because we have eliminated a major part of the poolShe did the test and put winter plugs back in and filled pool and by her own determination had no loss(Now states in letter to you she lost all winter with plugs in).On 6/26/we then came out and did a pressure test on her pipes and did locate a leak in one return line at the wallService techthen stops & brought back info to myself the owner to do an estimate for repairsMs [redacted] called that same day wanting to know what the cost was going to be for repair due to she was having an event coming up and needed to have this done asapI did not have estimate done yet but told her we would call her and email asapSo I did get it completed that day and called her, emailed and mailed with total with a 40% amount to scheduleShe gave CCH over phone and we scheduled 7/17/Work was complete that day and an Invoice was done and mailed on 7/18/She than called a few days later and ask what we charge an hour and I told herShe wanted to know how long my guys where thereI told herThen she said that I should reduce the price because time we were there to what we charge in the contract was lessI told here as the estimate states once a deposit is received this becomes a contractYour job was not hourly it is a flat price that you agreed toI then said pool is holding water correct? She said as far as she knewI said we did the job, you agreed to pay this amount and it is now dueShe has not paid balance so we sent a certified letter stating if not paid by 10/6/she will be turned over to collectionsAnd that is what we intend to do.So to go through her letter to you, I will answer each allocation She stated the pool had no problems ever until we winterized her pool(never said that to me)Not true: There are other patches in her deck that someone had to repair pipes before2.She states she expressed concern about pressure to blow out lines.Service tech said that never happened and the pressure we use on over pools a year for years is less than pressure the plumbing has on it by filtration pressureHow would she know, as she stated her husband always did it in the pastShe states winter of she observed water loss over the winter.She did winter plug test for us to see if leak was in plumbing or bodyBy her statement the pool did not lose over this hour testThe pipe we repaired was plugged for winterSo I am not sure how this could beWhen she 1" called and stated she knew it was due to improper winterizationIt was notSomeone had repaired this same spot before and connected or replaced this section with car radiator hoseIt had failedShe states pool still losing after repair.She never said that to usWe pressure tested our repair and it heldI did ask her if it was leaking when she called complaining about the bill and she said as far as she knew it was not leaking.In closing Pool lines were properly winterizedLeak was not due to freezing per our guaranteeWe did test and repair leak as statedMs [redacted] agreed to the contract and has not yet paid the balance and this about pool losing still or over winter has never been told to us until this letterMs [redacted] has poor understanding of her pool per her statement her ex-husband took care of itHer pool is over 30years old with fiberglass walls and concrete floor old plumbing that has been repaired many times in many places(We have Pictures of deck patches) Our company did everything correctAnd expect to be paid.If Ms [redacted] has proof of anything different I demand to see itShe has threatened to harm my company on social media.I have witnesses, Pictures, paper work and years experience to back up what is the truth.Thank you.Bud G***, President Cross County Pool Service, Inc.MESSAGE FROM Revdex.com/MRC [redacted] : Please see attached original PDF response from the business