Cross Creek Steakhouse

Whenever we sell any merchandise in our store, a contract is signed by the customer making the purchase that simply states: “Due to the nature of our apparel, refunds, exchanges or credits are NOT allowed on ANY merchandiseShould the occasion be cancelled or postponed, the deposit is NOT refundableThe merchandise is to be paid in full and picked up by the original specified dateAll sales are finalSee back for complete policy.”On the back of our contract it states:“Once an order has been placed with the manufacturer, NO changes or cancellations may be madeIf a cancellation is made prior to the order being placed with the manufacturer there will be a $per dress cancellation fee.”By signing this contract, [redacted] was responsible for this purchase and agreed the foregoing terms and conditions of the receipt and of the purchase she was makingWhen [redacted] voiced her concerns over the phone with the owner, the owner clearly stated that the order had been placed and there was nothing we could doBecause the manufacturer gives us an approximate ship date does not mean that we can still cancel the order before that dateWhen our store places an order with a company, they send the order to their manufacturer to have the garments madeThe order is then sent back to the company and then shipped out to our store by that specified ship dateWhen [redacted] called, the owner went over the contract terms and conditions with her expressing that we could not cancel the order and would not refund the orderThe owner simply stated that this matter should be taken up with the brideWhen her dress came in, we promptly called [redacted] to let her know the dresses had arrivedIn order for [redacted] to physically take the merchandise out of the store, [redacted] had to give us permission for her to do soAgain, [redacted] is the rightful owner of these garments in questionWhen [redacted] came in to pick up her dress, the owner offered to let her know if someone else was interested in that dress so [redacted] may be able to sell it.Also, our consultants DO NOT make commission on ANY of our salesThis was never stated to [redacted] by anyone in our storeIt is not the responsibility of Anna Joy’s to refund the cost for these gowns as the contract clearly states it is not our policy to do soWe do not have a contract with [redacted] because she did not make a purchase in our storeTherefore, she is not one of our customers and will not be refunded for a purchase she did not make at Anna Joy’sWe will not be refunding any money for this bridal party as the contract was made clear at the time of purchase and signed by each customer who made a purchase with us acknowledging their full agreement to our terms and condition of the purchase

Good Afternoon,A customer complaint  was submitted on 5/25/2017 and was assigned ID [redacted].In response to the above complaint, I have offered to give this customer a full refund on the order of dresses that were purchased. In order to do this, I stated in an earlier text message conversation...

that she needed to let me know by June 1st if she was returning the dresses so that I could write a check to each individual customer. After contacting the company and sending them a picture of the dress color that was received, the company stated that the dress shown in the picture was  in fact the sky blue color  their company sells and was labeled correctly. When the company verified that this is their sky blue color, they also stated that there can be a variance in dye lot. Under the special orders section of [redacted] Contract it is stated that " Dye lots VARY and cannot be guaranteed by [redacted] or the manufacturer".Lastly, after reviewing all of our papers, there is still one dress  with a payment due that has not been paid for. The customer needs to either contact us about this final payment or send this dress back. Thank you, Ann MoodyAnna Joy's Bridal and Formalwear Boutique

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Anne gave me a swatch of the color when they was ordered.  The dress is nowhere near the same color.  She agreed with me that it was not the right color and said it would be corrected.  Then she said the company did not make that color.  It was then too late to order anything else.  I have had to order new tablecloths and change the flowers because hydrangeas do not come in this aqua color, so the bride will not have the flowers that she wanted.  There are coffee cups that I paid $400 for to give as wedding favors in sky blue that will not match, but I do not have time or money to change.  The groomsmen are wearing navy with sky blue ties that will not match.  This is a huge mess!!!  As far as a dress not being paid for, the bridesmaids paid for their own dresses.  I provided a credit card for 3 of the dresses.  
Regards,
[redacted]

Whenever we sell any merchandise in our store, a contract is signed by the customer making the purchase that simply states: “Due to the nature of our apparel, refunds, exchanges or credits are NOT allowed on ANY merchandise. Should the occasion be cancelled or postponed, the deposit is NOT...

refundable. The merchandise is to be paid in full and picked up by the original specified date. All sales are final. See back for complete policy.”On the back of our contract it states:“Once an order has been placed with the manufacturer, NO changes or cancellations may be made. If a cancellation is made prior to the order being placed with the manufacturer there will be a $25 per dress cancellation fee.”By signing this contract, [redacted] was responsible for this purchase and agreed the foregoing terms and conditions of the receipt and of the purchase she was making. When [redacted] voiced her concerns over the phone with the owner, the owner clearly stated that the order had been placed and there was nothing we could do. Because the manufacturer gives us an approximate ship date does not mean that we can still cancel the order before that date. When our store places an order with a company, they send the order to their manufacturer to have the garments made. The order is then sent back to the company and then shipped out to our store by that specified ship date. When [redacted] called, the owner went over the contract terms and conditions with her expressing that we could not cancel the order and would not refund the order. The owner simply stated that this matter should be taken up with the bride. When her dress came in, we promptly called [redacted] to let her know the dresses had arrived. In order for [redacted] to physically take the merchandise out of the store, [redacted] had to give us permission for her to do so. Again, [redacted] is the rightful owner of these garments in question. When [redacted] came in to pick up her dress, the owner offered to let her know if someone else was interested in that dress so [redacted] may be able to sell it.Also, our consultants DO NOT make commission on ANY of our sales. This was never stated to [redacted] by anyone in our store. It is not the responsibility of Anna Joy’s to refund the cost for these gowns as the contract clearly states it is not our policy to do so. We do not have a contract with [redacted] because she did not make a purchase in our store. Therefore, she is not one of our customers and will not be refunded for a purchase she did not make at Anna Joy’s. We will not be refunding any money for this bridal party as the contract was made clear at the time of purchase and signed by each customer who made a purchase with us acknowledging their full agreement to our terms and condition of the purchase.