Warranty coverage on Subaru WRXClutch replacement I had such an unfortunate experience considering my initial purchasing process was soo smooth and exceeded my expectationsI own a Subaru WRX (VIN: [redacted] ), I am the first owner of this vehicle, and I have had it a year and a half now [redacted] Recently I had to replace my clutch on my WRX with only about 9,miles, which is still under my factory 36,mile and year warrantyWhen I arrived at the repair shop at this location with the problems I was experiencing, I was immediately judged on my age and how I look, since I am younger and own a sports carThe representative used terms such as "neglect" and "abuse" he even asked if I learned on this vehicleConsidering I come from a training background literally on customer service, this is a HUGE red flag, one is to never immediately judge the situation and use such negative connotations directed to the customerT
Receiving continual phone calls from [redacted] at this dealership after I repeatedly asked that I not be called A couple weeks ago I called this dealership and spoke with [redacted] (internet sales) to schedule a test drive She asked for my information, which I provided, but I asked that I not be called She replied that she would make a note of that and not call After our test drive with [redacted] (sales rep), I received a call from [redacted] a few days later I told her that I initially asked that I not be called, and she said she would make a note of that and not call Two days ago, [redacted] called me again For the 3rd time in as many conversations with her I asked that I not be called, and for the 3rd time she said she would make note of that and not call Today I found I had missed calls from [redacted] again This is her 4th and 5th attempt to call me after I had three-times-previously requested that she NOT call me, and she stated that she had noted that request
Warranty coverage on Subaru WRXClutch replacement I had such an unfortunate experience considering my initial purchasing process was soo smooth and exceeded my expectationsI own a Subaru WRX (VIN: [redacted] ), I am the first owner of this vehicle, and I have had it a year and a half now [redacted] Recently I had to replace my clutch on my WRX with only about 9,miles, which is still under my factory 36,mile and year warrantyWhen I arrived at the repair shop at this location with the problems I was experiencing, I was immediately judged on my age and how I look, since I am younger and own a sports carThe representative used terms such as "neglect" and "abuse" he even asked if I learned on this vehicleConsidering I come from a training background literally on customer service, this is a HUGE red flag, one is to never immediately judge the situation and use such negative connotations directed to the customerT
Receiving continual phone calls from [redacted] at this dealership after I repeatedly asked that I not be called A couple weeks ago I called this dealership and spoke with [redacted] (internet sales) to schedule a test drive She asked for my information, which I provided, but I asked that I not be called She replied that she would make a note of that and not call After our test drive with [redacted] (sales rep), I received a call from [redacted] a few days later I told her that I initially asked that I not be called, and she said she would make a note of that and not call Two days ago, [redacted] called me again For the 3rd time in as many conversations with her I asked that I not be called, and for the 3rd time she said she would make note of that and not call Today I found I had missed calls from [redacted] again This is her 4th and 5th attempt to call me after I had three-times-previously requested that she NOT call me, and she stated that she had noted that request