Cross Keys Auto

Initial Business Response / [redacted] (1000, 7, 2015/05/04) */ Contact Name and Title: [redacted] Finance Manag Contact Phone: XXXXXXXXXX Contact Email: [redacted] @crosskeysauto.com From: Cross Keys Auto To: Revdex.com Serving Eastern Missouri and Southern Illinois Subject: Response to Case [redacted] ( [redacted] ) In regards to the above mentioned case, we have continuously attempted to rectify this situation in a mutually beneficial fashionWe have offered a number of alternatives to this customer, to which he has negatively responded on every occasionWe are not trying to be difficult nor are we unsympathetic to the situationThe price of the vehicle was agreed upon by the customer prior to his signing any and all documentation related to the purchaseThe interest rate that the customer mentioned was not a product of our company's decision making processIt was determined by the lenders, based upon his credit historyIn regards to the damages that the customer addressed, we were unaware of them at the time of saleRegarding the damages, upon receipt of vehicles purchased from auction, we review the invoices that are provided with the vehicleIt is the auctions responsibility to inspect and annotate any frame damages or other significant issues that are identified during the inspectionThis documentation is utilized by most dealerships to ensure there are no issues related to vehicles purchased from the aforementioned auctionsWe currently have the said documents showing no such items identifiedThis is stated to show that there was no misrepresentation intended in the sales transaction pertaining to this vehicle In response the initial complaint, we originally offered to, a) fix the vehicle to the customer's satisfaction b) provide a four year 100,mile warranty at no charge When customer did not acknowledge this offer, we followed up with an alternative choice as follows: a) trade in the vehicle in question for a replacement vehicle with a better interest rate and lower payments We have repeatedly tried to contact the customer to resolve the issueThe customer has refused to acknowledge our calls and will not return them to try to resolve this issue

I have been trying to contact the consumer to resolve this issueThe shop is willing to put a new tire on his vehicleThey can call me directly at [redacted] [redacted] , General Manager

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: [redacted] Sales Mgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @crosskeysauto.com Mr [redacted] purchased his Chrysler on 06/29/with miles we offer a day or mile Powertrain warranty that covers the (motor, transmission, drivetrain) with a $deductibleHe first brought the vehicle to the service station that we are contracted with on 7/31/with miles stating the vehicle was leaking fluid the service tech advised us the Transmission Pan was in fact leaking so we replaced the pan and the gasket at no charge to him out of good FaithOn 8/13/He returned to the service station with miles this time stating that there was a knocking noise under the hood the service tech checked out the vehicle and advised Mr [redacted] and Cross Keys that the Timing Chain tensions and seals need to be replaced at that time Mr [redacted] was advised NOT TO DRIVE THE VEHICLEEven though he was out of his Warranty we were still willing to help him out and save him a lot of Money again out of good Faith, He declined all the Repairs did not listen to the service advisors and took car anyway knowing the collateral damage that would be done if he drove the vehicleOn 8/17/Mr [redacted] called and stated that the check engine came on car shut off we had vehicle towed to the service station with miles on it the shop looked at the vehicle again and advised us that Mr [redacted] Has now Blown his engine up and he would need a new engineWe have gone above and beyond for Mr [redacted] and except no responsibility for the Repairs that he provoked

As stated above by the customer, she was refunded her money

Hello, My name is [redacted] I am the General Manager of the Travers Auto GroupI am sad to hear that Ms***'s experience at Cross Keys Auto was not A+ we strive to provide our customers with the best customer service possibleI understand your frustration and the last thing we want is an unhappy customerI would love to talk with Ms [redacted] directly is there a good time to call, if not she can contact me directly and we can work together and get this matter resolved [redacted] General Manager Travers Auto Group/ Cross Keys Auto SalesP) [redacted] [redacted] @TraversAG.com