Cross M Ranch

Dear Ms [redacted] : We are in receipt of your letter dated Tuesday, March 22,Mr [redacted] references our Green Bay Mills Fleet Farm locationsI am the Regional Manager, Lynn [redacted] , who is responsible for our Green Bay Mills Fleet Farm storesI contacted Mr [redacted] on March 29, 2016, at 8:a.mMr [redacted] 's girlfriend answered and informed me that Mr [redacted] was working and would be home after 5:p.mI called Mr [redacted] on March 29, 2016, at 5:p.mand Mr [redacted] was not homeI then called Mr [redacted] on March 29, 2016, at 5:p.mand he answeredMr [redacted] informed me that the shop vac concern was at the Green Bay East storeThe shelf price was posted as $and he was charged $The cashier had called someone to check it out and Mr [redacted] was informed 'that the price was $for that model shop vacA manager was not called at that timeMr [redacted] left the store without purchasing the shop vacMr [redacted] informed me that the second concern was at the Green Bay West storeOn March 20, 2016, Mr [redacted] wanted to purchase an antler for his dogHe thought the price should be $but was informed the price was $The cashier had phoned someone to check it outThe cashier received a call back and was told the price was $A manager was not called and Mr [redacted] left without purchasing anythingI apologized for the misunderstanding and informed Mr [redacted] that I will be working with the stores to train the Team Members on the proper way to handle pricing concerns with customers and to ensure our prices are correctMr [redacted] agreed that I will arrange to have an antler (the one that he was initially interested in purchasing) ready for Mr [redacted] to pick up at the Green Bay West store at no charge for his troubles

Revdex.com: I have reviewed the response made by the business in reference to complaint hID 11248959, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I believe this was sent to me in errorMy complaint was with Mohican CasinoThis response is not about my issue Regards, Robin [redacted]

Dear Ms. [redacted]: We are in receipt of your letter dated Tuesday, March 22,2016. Mr. [redacted] references our Green Bay Mills Fleet Farm locations. I am the Regional Manager, Lynn [redacted], who is responsible for our Green Bay Mills Fleet Farm stores. I contacted Mr. [redacted] on March 29, 2016, at...

8:45 a.m. Mr. [redacted]'s girlfriend answered and informed me that Mr. [redacted] was working and would be home after 5:00 p.m. I called Mr. [redacted] on March 29, 2016, at 5:20 p.m. and Mr. [redacted] was not home. I then called Mr. [redacted] on March 29, 2016, at 5:40 p.m. and he answered. Mr. [redacted] informed me that the shop vac concern was at the Green Bay East store. The shelf price was posted as $55.00 and he was charged $95.00. The cashier had called someone to check it out and Mr. [redacted] was informed 'that the price was $95.00 for that model shop vac. A manager was not called at that time. Mr. [redacted] left the store without purchasing the shop vac. Mr. [redacted] informed me that the second concern was at the Green Bay West store. On March 20, 2016, Mr. [redacted] wanted to purchase an antler for his dog. He thought the price should be $14.99 but was informed the price was $19.99. The cashier had phoned someone to check it out. The cashier received a call back and was told the price was $19.99. A manager was not called and Mr. [redacted] left without purchasing anything. I apologized for the misunderstanding and informed Mr. [redacted] that I will be working with the stores to train the Team Members on the proper way to handle pricing concerns with customers and to ensure our prices are correct. Mr. [redacted] agreed that I will arrange to have an antler (the one that he was initially interested in purchasing) ready for Mr. [redacted] to pick up at the Green Bay West store at no charge for his troubles.

Revdex.com:
I have reviewed the response made by the business in reference to complaint hID 11248959, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I believe this was sent to me in error. My complaint was with Mohican Casino. This response is not about my issue.
Regards,
Robin [redacted]