Cross Mechanical Services Reviews (7)
Cross Mechanical Services Rating
Description: Air Conditioning Contractors & Systems, Heating Contractors, Heating & Air Conditioning, Air Conditioning Equipment - Room Units, Air Conditioning Repair, Air Conditioning Systems - Cleaning, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Supplies & Parts, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Air Duct Systems, Heating & Air Conditioning - Filters
Address: 55 Hyacinth Ave W Apt 207, Saint Paul, Minnesota, United States, 55117-4505
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On 4/24/we received a work order from [redacted] for Mr [redacted] to do a Spring MaintenanceWhen our tech opened the unit and checked unit, he found 10mfd Run Cap leaking and 70mfd Run Cap that is below standardBoth Run Caps needed to be replacedTechnician also found a visual leak in the middle of evap coilLeak is non repairableEntire unit needs to be replacedCalled report in to O/R O/R spoke with Mr [redacted] he agreed to his non-covers $for non-coversWe had gotten autho to order the unit and proceeded as we would and contacted the vendor4/25/ [redacted] called and spoke with our office in the morning and stated that he had called his neighbor over after thinking about it and his neighbor is a HVAC tech then he stated he had Cold Blew come out for a 3rd opinion and they both stated that the unit was in excellent conditionWe do have pics of the oil on his unit and explained that we were happy to show him the pictures [redacted] called *** [redacted] and told them that were trying to remove a new unit off his home and sell it on our website where he had seen it [redacted] investigated the matter and found the claim to be false, they also stated that we need to stay away from him because he is making this claim and that they will handle it on their end He also was stating that he wants his deductible back, this amount is set by the warranty for the trip to go and diagnose the system, the service was done therefore he will not receive a refund for that amount.4/30/Closed out the invoice apply payment [redacted] stated that we pretended to be a customer and was looking for a Trane and that we had one for sale, we only have people that handle sales calls and I and the owner did not speak to anyone about any unit let alone a Trane we are not a Trane dealer nor do we recommend Trane to anyone
Cross Mechanical is a wonderful company to work withThe technicians are professional and very courteousThey communicated with me every step of the way I would recommend this company to my friends and family which is the best compliment I can give
Cross Mechanical is a wonderful company to work with. The technicians are professional and very courteous. They communicated with me every step of the way. I would recommend this company to my friends and family which is the best compliment I can give.
On 4/24/2015 we received a work order from [redacted] for Mr. [redacted] to do a Spring Maintenance. When our tech opened the unit and checked unit, he found 10mfd Run Cap leaking and 70mfd Run Cap that is below standard. Both Run Caps needed to be replaced. Technician also found...
a visual leak in the middle of evap coil. Leak is non repairable. Entire unit needs to be replaced. Called report in to O/R. O/R spoke with Mr. [redacted] he agreed to his non-covers $1306.96 for non-covers. We had gotten autho to order the unit and proceeded as we would and contacted the vendor. 4/25/2015 [redacted] called and spoke with our office in the morning and stated that he had called his neighbor over after thinking about it and his neighbor is a HVAC tech then he stated he had Cold Blew come out for a 3rd opinion and they both stated that the unit was in excellent condition. We do have pics of the oil on his unit and explained that we were happy to show him the pictures. [redacted] called [redacted] and told them that were trying to remove a new unit off his home and sell it on our website where he had seen it. [redacted] investigated the matter and found the claim to be false, they also stated that we need to stay away from him because he is making this false claim and that they will handle it on their end. He also was stating that he wants his 65.00 deductible back, this amount is set by the warranty for the trip to go and diagnose the system, the service was done therefore he will not receive a refund for that amount.4/30/2015 Closed out the invoice apply payment. [redacted] stated that we pretended to be a customer and was looking for a Trane and that we had one for sale, we only have 2 people that handle sales calls and I and the owner did not speak to anyone about any unit let alone a Trane we are not a Trane dealer nor do we recommend Trane to anyone.
Thank you with sharing your complaint with us...
about your experience at the South Shore boat rentals. I would like to begin with an apology from Devil's Lake Concession Corporation for what appears to be a negative experience for your group. I have spoke with our South Shore manager who actually brought this to my attention as well. It is my understanding that the life vest's were not on your person which we stress through our signage and at check in. Safety is our first and foremost concern for our guests. That does not excuse any inappropriate behavior from any of our employees, for once again I sincerely apologize. We take all guest feedback positive or negative and use it to help improve visitor experience. We are a not for profit which is here to give back to what we consider the greatest state park in Wisconsin and one of the best state park systems in the country. Please feel free to email me and hopefully I can ensure all future visits are the best experience they can be.
Best Regards,--
[redacted]
Devil's Lake Concession Corporation
General Manager
Cross Mechanical is a wonderful company to work with. The technicians are professional and very courteous. They communicated with me every step of the way. I would recommend this company to my friends and family which is the best compliment I can give.
Review: A Cross Mechancial Service Tech was sent to my house by my Home Warrenty Company to do a Spring Tune up on my A/C. After the inspection was done he informed me that I will need a entire new unit. Leaking, Coils bad, ETC. He then contacted my warrenty company to schedule a crane and new A/C unit to be delivered. I questioned him that the unit is only 3 Years old. It is a 14 Sear TRANE. He says does not matter and we will take the old one with us. My warrenty company called and said it was going to cost me $1300.00 for parts not covered, and Cross Mechancial would be paid for taking down the old one and putting up the new one. As I thought about it all night I called a different company on my own and had a second opinion. They stated nothing wrong with my current unit and thought Cross Mechancial was trying to rip me and my home warrenty off. I hired Cool Bleu for a third opinion not telling them I already had it looked at. Same thing nothing is wrong with my A/C unit. I then called Cross Mechinicial and pretened to be a customer in need of a New A/C unit. They told me thay would have a 14 Sear Trane in perfect condiotion for sale in a day or two for $6000.00 I called my home warrenty company and spoke with a supervisor and explained to them everything and to cancel the order Cross Mechancial placed. While comparing notes with them, Cross reported to them that my current unit was 11 years old. This company is ripping people off by getting paid to take down perfectly good units, replace them and then sell your unit to someone else.Desired Settlement: At the very least I want my $65.00 service copay back that I had to pay them. I think they should be investigated for shaddy bussines practices.
Business
Response:
On 4/24/2015 we received a work order from [redacted] for Mr. [redacted] to do a Spring Maintenance. When our tech opened the unit and checked unit, he found 10mfd Run Cap leaking and 70mfd Run Cap that is below standard. Both Run Caps needed to be replaced. Technician also found a visual leak in the middle of evap coil. Leak is non repairable. Entire unit needs to be replaced. Called report in to O/R. O/R spoke with Mr. [redacted] he agreed to his non-covers $1306.96 for non-covers. We had gotten autho to order the unit and proceeded as we would and contacted the vendor. 4/25/2015 [redacted] called and spoke with our office in the morning and stated that he had called his neighbor over after thinking about it and his neighbor is a HVAC tech then he stated he had Cold Blew come out for a 3rd opinion and they both stated that the unit was in excellent condition. We do have pics of the oil on his unit and explained that we were happy to show him the pictures. [redacted] called [redacted] and told them that were trying to remove a new unit off his home and sell it on our website where he had seen it. [redacted] investigated the matter and found the claim to be false, they also stated that we need to stay away from him because he is making this false claim and that they will handle it on their end. He also was stating that he wants his 65.00 deductible back, this amount is set by the warranty for the trip to go and diagnose the system, the service was done therefore he will not receive a refund for that amount.4/30/2015 Closed out the invoice apply payment. [redacted] stated that we pretended to be a customer and was looking for a Trane and that we had one for sale, we only have 2 people that handle sales calls and I and the owner did not speak to anyone about any unit let alone a Trane we are not a Trane dealer nor do we recommend Trane to anyone.