Cross Roads Dental Group

Initial Business Response / [redacted] (1000, 5, 2016/03/30) */ RE: [redacted] CASE ID NO.: XXXXXXXX Dear Ms [redacted] Our records reflect a release has not been executed authorizing anyone to speak to you regarding [redacted] Pursuant to the Health Insurance Portability and Accountability Act of 1996, no specifics regarding [redacted] may be provided to youIf [redacted] would forward an appropriately executed HIPAA release, Crossroads Dental Group and its affiliated practitioners would be happy to respond to the complaint [redacted] filed with the Revdex.com Crossroads Dental Group is committed to providing quality service and achieving the highest service standardsOne of the ways in which we continue to improve our service is by listening and responding to the views of our patientsAs such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide substantive response in this matter Respectfully, Crossroads Dental Group Final Business Response / [redacted] (1000, 12, 2016/04/14) */ RE: [redacted] ( [redacted] ) CASE ID NO.: XXXXXXXX Dear Ms [redacted] Crossroads Dental Group takes great pride in being a customer service focused dental office and we strive to ensure that the patient experience is exceptionalWe truly regret the misunderstanding that appears to have taken place regarding Ms [redacted] 's orthodontic account for her daughter *** We have been in contact with Ms [redacted] regarding this issuePlease be assured, the outstanding balance has been adjusted off of the account and Ms [redacted] has been removed from collections In closing, we regret any inconvenience this issue may have caused Ms [redacted] If Ms [redacted] has any questions regarding this issue, please have her contact the office directly for assistance Respectfully, Crossroads Dental Group

Initial Business Response /* (1000, 5, 2016/03/30) */
RE: *** *** CASE ID NO.: XXXXXXXX
Dear Ms***
Our records reflect a release has not been executed authorizing anyone to speak to you regarding
*** ***Pursuant to the Health Insurance Portability
and Accountability Act of 1996, no
specifics regarding *** *** may be provided to youIf *** *** would forward an
appropriately executed HIPAA release, Crossroads Dental Group and its affiliated practitioners would be happy to respond to the complaint *** *** filed with the Revdex.com
Crossroads Dental Group is committed to providing quality service and achieving the highest service standardsOne of the ways in which we continue to improve our service is by listening and responding to the views of our patientsAs such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide substantive response in this matter
Respectfully,
Crossroads Dental Group
Final Business Response /* (1000, 12, 2016/04/14) */
RE: *** *** (*** ***)
CASE ID NO.: XXXXXXXX
Dear Ms***
Crossroads Dental Group takes great pride in being a customer service focused dental office and we strive to ensure that the patient experience is exceptional We truly regret the misunderstanding that appears to have taken place regarding Ms***'s orthodontic account for her daughter ***
We have been in contact with Ms*** regarding this issue Please be assured, the outstanding balance has been adjusted off of the account and Ms*** has been removed from collections
In closing, we regret any inconvenience this issue may have caused Ms*** If Ms*** has any questions regarding this issue, please have her contact the office directly for assistance
Respectfully,
Crossroads Dental Group

Initial Business Response /* (1000, 5, 2016/03/30) */
RE: [redacted] CASE ID NO.: XXXXXXXX
Dear Ms. [redacted]
Our records reflect a release has not been executed authorizing anyone to speak to you regarding
[redacted]. Pursuant to the Health Insurance Portability...

and Accountability Act of 1996, no
specifics regarding [redacted] may be provided to you. If [redacted] would forward an
appropriately executed HIPAA release, Crossroads Dental Group and its affiliated practitioners would be happy to respond to the complaint [redacted] filed with the Revdex.com.
Crossroads Dental Group is committed to providing quality service and achieving the highest service standards. One of the ways in which we continue to improve our service is by listening and responding to the views of our patients. As such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide substantive response in this matter.
Respectfully,
Crossroads Dental Group
Final Business Response /* (1000, 12, 2016/04/14) */
RE: [redacted] ([redacted])
CASE ID NO.: XXXXXXXX
Dear Ms. [redacted]
Crossroads Dental Group takes great pride in being a customer service focused dental office and we strive to ensure that the patient experience is exceptional. We truly regret the misunderstanding that appears to have taken place regarding Ms. [redacted]'s orthodontic account for her daughter [redacted].
We have been in contact with Ms. [redacted] regarding this issue. Please be assured, the outstanding balance has been adjusted off of the account and Ms. [redacted] has been removed from collections.
In closing, we regret any inconvenience this issue may have caused Ms. [redacted]. If Ms. [redacted] has any questions regarding this issue, please have her contact the office directly for assistance.
Respectfully,
Crossroads Dental Group