Cross Timbers Roofing

The business called to talk about this complaintHe said the customer was happy when the GM was on the job site, but when he left he would complain about how long the job was takingHowever, when the business went to remove the roof, he wanted to replace the wood himself but he also then did insulation work and wanted to run duct workThat held the business up longer than their time frameHe was also upset that the three different jobs that needed to be done were not started at the same timeThe three jobs were never planned to start at the same time due to the size of the job as well as other jobs being done by the businessHe is willing to do a final walk through for this customer to make sure the details are taken care of; he is also willing to refund the price for the copping since that work has not been doneHowever, that work has not been done because the customer was supposed to get a brick layer to fix the brick wallSince that was never done the business could not complete that part of the job and will not be able to unless the customer can get that work done

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] They are just making excuses Yes I was happy when managers actually showed up to address my concerns That happiness quickly faded when very little progress was made and I continually had to climb on my roof and check after their work I have had to put slate back over obvious openings, cover gaps at the ridges, fasten the TPO, dry out my attic All of these were in areas where it had leaked the week they 'waterproofed' it The areas were pointed out in person and in photos There are still spots on my neighbors side where I am concerned water could get in around areas that they disturbed I think anyone would be angry when you ask them to have their guys clean up better and you come home to razor blades on your front porch handrail They fired the installers on a Friday and then had them back there working on Monday The repairs I did took a few days, and did nothing to slow their progress In fact I had to take additional days off of work because it took them so long to tear everything off I had to repair a hatch near the front that they did not get to for 4-days The brick work was finished before they even showed up That was explained to multiple people, multiple times I knew that this job would be done by different crews, however when the flat roof is not tied into the slate yet and it's leaking, fixing that should be a priority There was almost no communication of when anything would get done People would just show up and then leave early If they had said it would take days to almost finish, I would have laughed and called another company My complaint will be resolved when the job is finished, and we have gone over all the punch list items and water damage I still would like the coping installed that was in the contract Yes the brick is ready It has been for two months The west side parapet is uneven with the neighbors parapet', but I have spoken to five people about possible solutions Regards, [redacted] ***

After speaking with the [redacted] of the business he stated that the copping should not have been quoted in the contract at all without authorization from the neighboring property it should never have been listed in the contract that is why the customer was not charged for that part of the contractThe business has no notes about a recent leak and is very hesitate to go to the customer’s home since it has rained off and on since bring the leak to the attention to the Revdex.com but not the business

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I always notify CTR by phone or email. *** and *** came out on June 12th to check the leakI wrote the owner that I was going to wait to make any payment until the leaks stopI have emailed and said "I see new water damage, I think it's still leaking". I have received one email back (from *** about the copper radius), after sending a total of or more concerning leaks and poor quality of work
The office is usually closed by the time I get home and check the roof. I end up having to call or text managers on their cell phones. The *** has never returned my calls or emails. Ever
Stick to shingles and new construction

The business called to talk about this complaint. He said the customer was happy when the GM was on the job site, but when he left he would complain about how long the job was taking. However, when the business went to remove...

the roof, he wanted to replace the wood himself but he also then did insulation work and wanted to run duct work. That held the business up longer than their normal time frame. He was also upset that the three different jobs that needed to be done were not started at the same time. The three jobs were never planned to start at the same time due to the size of the job as well as other jobs being done by the business. He is willing to do a final walk through for this customer to make sure the details are taken care of; he is also willing to refund the price for the copping since that work has not been done. However, that work has not been done because the customer was supposed to get a brick layer to fix the brick wall. Since that was never done the business could not complete that part of the job and will not be able to unless the customer can get that work done.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
They are just making excuses.  Yes I was happy when managers actually showed up to address my concerns.  That happiness quickly faded when very little progress was made and I continually had to climb on my roof and check after their work.  I have had to put slate back over obvious openings, cover gaps at the ridges, fasten the TPO, dry out my attic.  All of these were in areas where it had leaked the week they 'waterproofed' it.  The areas were pointed out in person and in photos.  There are still spots on my neighbors side where I am concerned water could get in around areas that they disturbed. 
I think anyone would be angry when you ask them to have their guys clean up better and you come home to razor blades on your front porch handrail.  They fired the installers on a Friday and then had them back there working on Monday..... 
The repairs I did took a few days, and did nothing to slow their progress.  In fact I had to take additional days off of work because it took them so long to tear everything off.  I had to repair a hatch near the front that they did not get to for 4-5 days.  The brick work was finished before they even showed up.  That was explained to multiple people, multiple times. 
I knew that this job would be done by different crews, however when the flat roof is not tied into the slate yet and it's leaking, fixing that should be a priority.  There was almost no communication of when anything would get done.  People would just show up and then leave early.  If they had said it would take 42 days to almost finish, I would have laughed and called another company.
My complaint will be resolved when the job is finished, and we have gone over all the punch list items and water damage.  I still would like the coping installed that was in the contract.    Yes the brick is ready.  It has been for two months.  The west side parapet is uneven with the neighbors parapet', but I have spoken to five people about possible solutions. 
Regards,
[redacted]

After speaking with the [redacted] of the business he stated that the copping should not have been quoted in the contract at all without authorization from the neighboring property it should never have been listed in the contract that is why the customer was not charged for that part of the contract. The business has no notes about a recent leak and is very hesitate to go to the customer’s home since it has rained off and on since bring the leak to the attention to the Revdex.com but not the business.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are dishonest, slow and just plain terrible roofers.  My roof has leaked again since the complaint was filed (three times total that I found, more likely it has leaked the entire time).  They told me they were waiting for someone skilled to do the coping, but on Revdex.com they claim the brick is not ready.....  I tried to meet with Tim the manager several times.  He missed one meeting, sending someone else instead.  Showed up another time while I was at work and told me how great everything looked, yeah right.  The brick was ready for coping before they started, they just lack the skill to do anything right other than shingles.
The leaks continue and I can already see the flashing failing.
Regards,
[redacted]

Review: They started a 700 square foot re-roof on April the 8th. I called and emailed multiple times complaining of the lack of progress, they were only working 5-6 hours a day. They did not plan well enough for the trash or getting the material up onto the roof. They were using my ladder, tools, and we had to help them get material on the roof. I called and emailed again to try and get more people out there.

My roof started leaking badly on the 15th, climbed up there at 9 PM in the rain and tucked the TPO (roof membrane) under the slate of my front roof. I emailed them about the leak, attached pictures, and asked that they bring fans to dry out the ceiling. No effort was made to dry out the attic or clean up the wet insulation. Three managers show up (no call or email letting me know) and assured me it would be finished soon. One guy showed up the next day to get it "water-tight", that was April the 18th.

I have spent hours cleaning up the steady mess left by their company. Now it is May 5th and I am still waiting for someone to show back up and finish. My front roof has been exposed for 3 weeks, the crown and soffit is not water tight and I had paint peeling from the last rain.

I have had terrible customer service from them as well, but that is secondary to them failing to complete the job. I have spent way too much time emailing, calling and cleaning up after their sloppy work. They actually called me last week and asked if they needed a permit to put a lift on the sidewalk. You would think that is something they should know or have planned for ahead of time.

I was told the project would take 2-3 days for the back of the roof, and 2-3 days for the front. I guess they meant that there would be 30 days of leaks and waiting in between......Desired Settlement: Finish my roof and pay to fix the damages to my plaster and paint that have occurred during the last month.

Business

Response:

The business called to talk about this complaint. He said the customer was happy when the GM was on the job site, but when he left he would complain about how long the job was taking. However, when the business went to remove the roof, he wanted to replace the wood himself but he also then did insulation work and wanted to run duct work. That held the business up longer than their normal time frame. He was also upset that the three different jobs that needed to be done were not started at the same time. The three jobs were never planned to start at the same time due to the size of the job as well as other jobs being done by the business. He is willing to do a final walk through for this customer to make sure the details are taken care of; he is also willing to refund the price for the copping since that work has not been done. However, that work has not been done because the customer was supposed to get a brick layer to fix the brick wall. Since that was never done the business could not complete that part of the job and will not be able to unless the customer can get that work done.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

They are just making excuses. Yes I was happy when managers actually showed up to address my concerns. That happiness quickly faded when very little progress was made and I continually had to climb on my roof and check after their work. I have had to put slate back over obvious openings, cover gaps at the ridges, fasten the TPO, dry out my attic. All of these were in areas where it had leaked the week they 'waterproofed' it. The areas were pointed out in person and in photos. There are still spots on my neighbors side where I am concerned water could get in around areas that they disturbed.

I think anyone would be angry when you ask them to have their guys clean up better and you come home to razor blades on your front porch handrail. They fired the installers on a Friday and then had them back there working on Monday.....

The repairs I did took a few days, and did nothing to slow their progress. In fact I had to take additional days off of work because it took them so long to tear everything off. I had to repair a hatch near the front that they did not get to for 4-5 days. The brick work was finished before they even showed up. That was explained to multiple people, multiple times.

I knew that this job would be done by different crews, however when the flat roof is not tied into the slate yet and it's leaking, fixing that should be a priority. There was almost no communication of when anything would get done. People would just show up and then leave early. If they had said it would take 42 days to almost finish, I would have laughed and called another company.

My complaint will be resolved when the job is finished, and we have gone over all the punch list items and water damage. I still would like the coping installed that was in the contract. Yes the brick is ready. It has been for two months. The west side parapet is uneven with the neighbors parapet', but I have spoken to five people about possible solutions.

Regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They are dishonest, slow and just plain terrible roofers. My roof has leaked again since the complaint was filed (three times total that I found, more likely it has leaked the entire time). They told me they were waiting for someone skilled to do the coping, but on Revdex.com they claim the brick is not ready..... I tried to meet with Tim the manager several times. He missed one meeting, sending someone else instead. Showed up another time while I was at work and told me how great everything looked, yeah right. The brick was ready for coping before they started, they just lack the skill to do anything right other than shingles.

The leaks continue and I can already see the flashing failing.

Regards,

Business

Response:

After speaking with the [redacted] of the business he stated that the copping should not have been quoted in the contract at all without authorization from the neighboring property it should never have been listed in the contract that is why the customer was not charged for that part of the contract. The business has no notes about a recent leak and is very hesitate to go to the customer’s home since it has rained off and on since bring the leak to the attention to the Revdex.com but not the business.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I always notify CTR by phone or email. [redacted] and [redacted] came out on June 12th to check the leak. I wrote the owner that I was going to wait to make any payment until the leaks stop. I have emailed and said "I see new water damage, I think it's still leaking". I have received one email back (from [redacted] about the copper radius), after sending a total of 15 or more concerning leaks and poor quality of work.

The office is usually closed by the time I get home and check the roof. I end up having to call or text managers on their cell phones. The [redacted] has never returned my calls or emails. Ever.

Stick to shingles and new construction.