Cross Town Movers

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I was told that someone would get in contact with me to fix or replace the item the day after the claim was sent in, not more than a week or days later Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Well, your crew is lying to you I never tipped them!! Both [redacted] and I signed the bill and paid it, but surely doesn't constitute being happy!!! Once I added up all the charges and started unpacking that is when the true displeasure came into play It has even taken you days since the last reply which shows the true colors of your company, you care about one thing and one thing only, money To offer someone a quote of $and then charge $is absolutely unacceptable When I spoke with the person who quoted the job, I explained that it was a big job and that it took full foot uhaul trucks and a trailer to move all my stuff We are far from being happy and by refunding funding us some money will never makes us happy, but it would show that your company truly cares about it customers and wants repeat business If you think wrapping plastic bowls in paper is an acceptable practice we will never ever see eye to eye If you think taking batteries out of remote controls and then wrapping them in paper with the remote is acceptable practice we will never see eye to eye Like I said in the very first email, if I was a dishonest person the second charge would have been charged back by our credit card company I am in a customer base driven company and if we treated our customers this way we would be out of business.Sincerely, [redacted]

Revdex.com response regarding relocation services performed for [redacted] ***: Ms***, Thank you for taking the time to discuss your grievance today with me on the phoneWe greatly apologize for this issues that you conveyed in your letter and over the phone We constantly strive to provide superior service and we take your complaints very seriously We have issued a check in the amount of $compensation in a good faith acknowledgement of your dissatisfaction We have also instituted new systems to make sure that some of the problems that we spoke about do not happen in the future We will continue to improve our services and make customer service our highest priority We appreciate your business and would look forward to assisting you again, given the opportunity Sincerely, Chris G [redacted] Customer Service Manager Cross Town Movers/Bekins