Crosscom, Inc

Response to Complaint #***To Whom It May Concern: Crosscom, Incis in receipt of Complaint #*** Crosscom's goal is to always deliver satisfaction to all our customersAt this point in time, we would like to respectfully request additional time to further investigate any and all
matters surrounding Mrs*** complaintWe hope that by the end of our investigation we reach a respectful decision which favors both parties Respectfully, Lorena ***Crosscom, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is mostly truthful This company was aware that the gutters were not installed as I had my insurance company reach out to them in regard to the out of scope charge of $1300--the company moved forward with the job without our permission We agreed to pay $out of the $expense because the time and hassle of moving forward legally was not worth it The company did come out after plus months to finish the job and did negotiate to a $credit, so while it wasn't the best situation, we did come to a resolution The public adjuster also owns the company which does the work I would advise others to be leary of this in the future.
resolution is satisfactory to me
Sincerely,
*** ***

December 1, Re: ID #***
To Whom It May Concern:
This letter is in response to the above referenced complaint number
Please note the following:
We have reviewed Mrs*** complaint and have moved forward with resolving all matters pertaining to this
complaint with Mr& Mrs*** in personPlease note that Crosscom was under the impression that all work had been completed and as a result we moved forward with collecting final paymentI made Mrs*** aware that monthly statements were sent and we never received a responseAs a result, a final letter was sent making the homeowner aware that their account would be sent to collections if we did not hear from them in a timely mannerIt was at this time that Mrs*** contacted our office and made us aware that the gutters had not been installed and that she never received our statementsWe apologized to Mrs*** for the misunderstanding and moved forward with immediate install of her gutters
A few days after our gutter install we received this complaint and we were truly surprisedFortunately, I am happy to say that we have addressed all matters with Mr& Mrs*** and they are happy with the end resultsWe moved forward with installing the required gutters and have waived $from their plywood invoiceAs of today, Mrs*** deductible and plywood invoice have been paid in fullAll that remains open is *** ***s' final payment in the amount of $4,which has been signed by Mr& Mrs*** and sent to *** Mortgage for their required endorsement
In the event of any questions, please contact me at 630-***
Thank you
*** ***
Office Manager
Crossom Inc

November 10, 2017Re: Complaint ID *** To Whom It May Concern: The following is Crosscom's response in regard to MsAnnie *** complaint:At this point in time, our firm is aware that Ms***'s house remains without siding, our firm continues to work with Ms***'s
insuranceOur goal has always been to obtain an approval from Ms***'s insurance to pay for the required ply-wood in order to have a nailable surface to be able to put up new sidingWe understand that this process is long, however, Crosscom has the best interest of Ms*** in mindWe will continue to work with Ms***'s insurance and look forward to having this matter resolved as soon as soon as possible. Thank you. Crosscom, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Diana ***

Initial Business Response /* (1000, 10, 2014/08/05) */
Initial Consumer Rebuttal /* (3000, 12, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already supplied/emailed CROSSCOM with a copy of the receipt which I am including...

here along with the letter from the attorney. Please note that the amount owed is more than double. But the primary reason for my not accepting is clear from their receipt which clearly states that I do not owe them anything.So their response should state that I do not owe them upon further review of receiving the receipt. They should know that their payment issue is with the insurance company if any not me, as I signed over the check and never received a dime from the insurance claim. Nor has anyone contacted me to schedule a date for the technician to come out to repair said damage they caused or re-install meter right side up.
Business Response /* (4001, 21, 2014/10/03) */
see the attached scanned document
NOTE FROM THE Revdex.com:
Please provide an accounting of all payments made to the business. Copies of the cancelled checks (front & back) would prove helpful as well.
[redacted]
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Consumer Response /* (3000, 25, 2014/10/06) */
10/3/14
I included a copy of my receipt which you can see was crossed out with an X and signed by their representative. Which shows that I do not owe them a dime. You can see what a shady company they are by the $4000.00 plus disparity in the letter from the attorney and their response figure. $3000.00-$7142.48. I have the receipt and I stand by it. They are scammers, storm chasers! I do not make it a habit of going on the roof checking work of an alleged professional company. In hindsight I should have, since they sent the Home Depot day labor crew out to do the job and not certified professionals. I was only made aware of the damage due to leaking and storm damage when a roofing contractor went on the roof and saw the damage they left/caused.

Response from Crosscom, Inc:   We apologize for the amount of time Ms. [redacted]s' project took from start to completion, we understand there were mishaps. However, we are pleased to be completed with the project. Regarding the cabinets, all wood accepts stains differently, if Ms. [redacted] would allow, we would be happy to send a technician to attempt a more uniform look.  Thank you.   Lorena [redacted]  Crosscom, Inc.

December 1, 2016Re: ID #[redacted]To Whom It May Concern: This letter is in response to the above referenced complaint number. Please note the following: We have reviewed Mrs. [redacted] complaint and have moved forward with resolving all matters pertaining to this complaint with Mr. & Mrs. [redacted]...

in person. Please note that Crosscom was under the impression that all work had been completed and as a result we moved forward with collecting final payment. I made Mrs. [redacted] aware that monthly statements were sent and we never received a response. As a result, a final letter was sent making the homeowner aware that their account would be sent to collections if we did not hear from them in a timely manner.It was at this time that Mrs. [redacted] contacted our office and made us aware that the gutters had not been installed and that she never received our statements. We apologized to Mrs. [redacted] for the misunderstanding and moved forward with immediate install of her gutters. A few days after our gutter install we received this complaint and we were truly surprised. Fortunately, I am happy to say that we have addressed all matters with Mr. &  Mrs. [redacted] and they are happy with the end results. We moved forward with installing the required gutters and have waived $600.00 from their plywood invoice. As of today, Mrs. [redacted] deductible and plywood invoice have been paid in full. All that remains open is [redacted]s' final payment in the amount of $4,146.00 which has been signed by Mr. & Mrs. [redacted] and sent to [redacted] Mortgage for their required endorsement. In the event of any questions, please contact me at 630-[redacted]Thank you. [redacted]Office Manager Crossom Inc.

Revdex.com:
I have reviewed the response made by the business in  reference to complaint ID [redacted], and find that this is mostly truthful.  This company was aware that the gutters were not installed as I had my insurance company reach out to them in regard to the out of scope charge of $1300--the company moved forward with the job without our permission.  We agreed to pay $700 out of the $1300 expense because the time and hassle of moving forward legally was not worth it.  The company did come out after 4 plus months to finish the job and did negotiate to a $600 credit, so while it wasn't the best situation, we did come to a resolution.  The public adjuster also owns the company which does the work.  I would advise others to be leary of this in the future.  resolution is satisfactory to me.
Sincerely,
[redacted]