CrossFit Oahu

Complaint: [redacted] I am rejecting this response because: I have my original email receipt of my membership purchase and it in no way states any nonrefundable policy, nor does the website which I have already provided proof ofA screen shot is attached of my entire email receipt I receivedI also have the original email on file if it needs to be submitted as proof that it has not been alteredThis business owner is very unprofessionalHe has not made any attempt to reach out to me, but instead contacted an ex-employee whom is a friend of mine to "talk to me" about the situation Sincerely, [redacted] ***

Membership purchase Info The membership was bought 2/9/ It was a year prepaid membership for $ Discount for Prepaid membership Each prepaid membership is discounted from the monthly membership rates due to the member purchasing it a certain length of membership up frontmembership rates for unlimited (prepaid’s are only for unlimited memberships) are $a month + tax The discount for a prepaid is $($monthly membership*months=$(standard price) -1350(Prepaid price)=$in savings) Membership Cancelation info Membership cancelation request was on 10/29/ months of membership were used Membership Usage info Nine months of usage at $would be $(+ tax) in membership fees for the time she was a member Based on $that was paid for the prepaid a savings of $($1665-1350=$315) has already been attained for the membership that was used Let me know if this answers your questions of if you would like more details ------------------------------ We will be making the following changes -Re-training all the coaches to bring up the details about prepaid membership -Updating our website with the prepaid policies if they are not clear -Look in to having members sign a letter of understanding about the polices (I still need to research this more) Also I checked today and we do have all the policies on the current receipts and it looks like we added those in April of this yearHopefully with all this changes it will make things clear for members in the future

Complaint: [redacted] I am rejecting this response because: Although I received a discount on my membership, the changes made to the gym and the limited class offerings of the gym as of October are not the same as when I agreed to pay for an entire yearPlease see my original complaint as to why I requested a refundThe changes made, decreased the value of the membership dues I originally agreed to pay and is why I requested a refundAll the changes you have listed below occurred after I renewed my membership and were not in place at the time of my renewalI am glad you are working to improve those aspects of your business, but I was not informed, nor did I sign a document stating my membership was nonrefundable and am therefore entitled to a refund for my remaining months Sincerely, [redacted] ***

Membership purchase Info
The membership was bought 2/9/15.
It was a year prepaid membership for $
Discount for Prepaid membership
Each prepaid membership is discounted from the monthly membership rates due to the member purchasing it a certain length of membership up front.membership rates for unlimited (prepaid’s are only for unlimited memberships) are $a month + tax
The discount for a prepaid is $($monthly membership*months=$(standard price) -1350(Prepaid price)=$in savings)
Membership Cancelation info
Membership cancelation request was on 10/29/
months of membership were used
Membership Usage info
Nine months of usage at $would be $(+ tax) in membership fees for the time she was a member
Based on $that was paid for the prepaid a savings of $($1665-1350=$315) has already been attained for the membership that was used. Let me know if this answers your questions of if you would like more details. ------------------------------ We will be making the following changes-Re-training all the coaches to bring up the details about prepaid membership-Updating our website with the prepaid policies if they are not clear-Look in to having members sign a letter of understanding about the polices (I still need to research this more)Also I checked today and we do have all the policies on the current receipts and it looks like we added those in April of this yearHopefully with all this changes it will make things clear for members in the future.

Aloha *** ***,Thanks for the reply.First off to clarify I'm not concerned that the complaint is on your website and only didn't want my conversations with you posted onlineWe have been in business for ten years and this is the first complaint like thisWe just completed a survey of over a
members for and have a lot of action feedback from that vs this one complaint. Personal I have looked into this to understand why she quit and the reasons for her leaving the complaint.To clarify my statement to you on pre-paidsThe policy has always been that they are non-refundable (we have made exceptions for medical issues and military deployments)We email the receipts to each member after the purchase and that has our refund policies on itThe Coach that sold the pre-piad *should* have brought that up but I have no proof of thatWe have sold 1000s of pre-paids and it has never been an issue.I just don't care to get into a he said/she said back and forth on the Revdex.com siteI know what we do for our members, the policy's we have, and the ways we help people out when neededThat is why I would prefer to leave this only and not have my reply's to you posted

Complaint: ***
I am rejecting this response because: Although I received a discount on my membership, the changes made to the gym and the limited class offerings of the gym as of October are not the same as when I agreed to pay for an entire yearPlease see my original complaint as to why I requested a refundThe changes made, decreased the value of the membership dues I originally agreed to pay and is why I requested a refundAll the changes you have listed below occurred after I renewed my membership and were not in place at the time of my renewalI am glad you are working to improve those aspects of your business, but I was not informed, nor did I sign a document stating my membership was nonrefundable and am therefore entitled to a refund for my remaining months
Sincerely,
*** ***

Aloha *** ***,Thanks for the reply.First off to clarify I'm not concerned that the complaint is on your website and only didn't want my conversations with you posted onlineWe have been in business for ten years and this is the first complaint like thisWe just completed a survey of over a
members for and have a lot of action feedback from that vs this one complaint. Personal I have looked into this to understand why she quit and the reasons for her leaving the complaint.To clarify my statement to you on pre-paidsThe policy has always been that they are non-refundable (we have made exceptions for medical issues and military deployments)We email the receipts to each member after the purchase and that has our refund policies on itThe Coach that sold the pre-piad *should* have brought that up but I have no proof of thatWe have sold 1000s of pre-paids and it has never been an issue.I just don't care to get into a he said/she said back and forth on the Revdex.com siteI know what we do for our members, the policy's we have, and the ways we help people out when neededThat is why I would prefer to leave this only and not have my reply's to you posted

Complaint: [redacted]
I am rejecting this response because: I have my original email receipt of my membership purchase and it in no way states any nonrefundable policy, nor does the website which I have already provided proof ofA screen shot is attached of my entire email receipt I receivedI also have the original email on file if it needs to be submitted as proof that it has not been alteredThis business owner is very unprofessionalHe has not made any attempt to reach out to me, but instead contacted an ex-employee whom is a friend of mine to "talk to me" about the situation
Sincerely,
[redacted]

Complaint: ***
I am rejecting this response because: Although I received a discount on my membership, the changes made to the gym and the limited class offerings of the gym as of October are not the same as when I agreed to pay for an entire yearPlease see my original complaint as to why I requested a refundThe changes made, decreased the value of the membership dues I originally agreed to pay and is why I requested a refundAll the changes you have listed below occurred after I renewed my membership and were not in place at the time of my renewalI am glad you are working to improve those aspects of your business, but I was not informed, nor did I sign a document stating my membership was nonrefundable and am therefore entitled to a refund for my remaining months
Sincerely,
*** ***

Aloha [redacted],
Thanks for the reply.
First off to clarify I'm not concerned that the complaint is on your website and only didn't want my conversations with you posted online. We have been in business for ten years and this is the first complaint like...

this. We just completed a survey of over a 1000 members for 2015 and have a lot of action feedback from that vs this one complaint. 
Personal I have looked into this to understand why she quit and the reasons for her leaving the complaint.
To clarify my statement to you on pre-paids. The policy has always been that they are non-refundable (we have made exceptions for medical issues and military deployments). We email the receipts to each member after the purchase and that has our refund policies on it. The Coach that sold the pre-piad *should* have brought that up but I have no proof of that. We have sold 1000s of pre-paids and it has never been an issue.
I just don't care to get into a he said/she said back and forth on the Revdex.com site. I know what we do for our members, the policy's we have, and the ways we help people out when needed. That is why I would prefer to leave this only and not have my reply's to you posted.

Complaint: [redacted]
I am rejecting this response because: I have my original email receipt of my membership purchase and it in no way states any nonrefundable policy, nor does the website which I have already provided proof of. A screen shot is attached of my entire email receipt I received. I also have the original email on file if it needs to be submitted as proof that it has not been altered. This business owner is very unprofessional. He has not made any attempt to reach out to me, but instead contacted an ex-employee whom is a friend of mine to "talk to me" about the situation.
Sincerely,
[redacted]

Membership purchase Info
The membership was bought 2/9/15. 
It was a 1 year prepaid membership for $1350
 
Discount for Prepaid membership
Each prepaid membership is discounted from the normal monthly membership rates due to the member purchasing it a certain length of membership up front.Normal membership rates for unlimited (prepaid’s are only for unlimited memberships) are $185 a month + tax
The discount for a prepaid is $870 ($185 monthly membership*12 months=$2220 (standard price) -1350(Prepaid price)=$870 in savings)
 
Membership Cancelation info
Membership cancelation request was on 10/29/15
9 months of membership were used
 
Membership Usage info
Nine months of usage at $185 would be $1665 (+ tax) in membership fees for the time she was a member.
Based on $1350 that was paid for the prepaid a savings of $315 ($1665-1350=$315) has already been attained for the membership that was used. Let me know if this answers your questions of if you would like more details. ------------------------------ We will be making the following changes-Re-training all the coaches to bring up the details about prepaid membership-Updating our website with the prepaid policies if they are not clear-Look in to having members sign a letter of understanding about the polices (I still need to research this more)Also I checked today and we do have all the policies on the current receipts and it looks like we added those in April of this year. Hopefully with all this changes it will make things clear for members in the future.

Membership purchase Info
The membership was bought 2/9/15. 
It was a 1 year prepaid membership for $1350
 
Discount for Prepaid membership
Each prepaid membership is discounted from the normal monthly membership rates due to the member purchasing it a certain length of membership up front.
Normal membership rates for unlimited (prepaid’s are only for unlimited memberships) are $185 a month + tax
The discount for a prepaid is $870 ($185 monthly membership*12 months=$2220 (standard price) -1350(Prepaid price)=$870 in savings)
 
Membership Cancelation info
Membership cancelation request was on 10/29/15
9 months of membership were used
 
Membership Usage info
Nine months of usage at $185 would be $1665 (+ tax) in membership fees for the time she was a member.
Based on $1350 that was paid for the prepaid a savings of $315 ($1665-1350=$315) has already been attained for the membership that was used.
 
Let me know if this answers your questions of if you would like more details.
 
------------------------------
 
We will be making the following changes
-Re-training all the coaches to bring up the details about prepaid membership
-Updating our website with the prepaid policies if they are not clear
-Look in to having members sign a letter of understanding about the polices (I still need to research this more)
Also I checked today and we do have all the policies on the current receipts and it looks like we added those in April of this year. Hopefully with all this changes it will make things clear for members in the future.