Crossflix Reviews (%countItem)
Crossflix Rating
Address: 275 Commercial Blvd STE 204, Lauderdale by the Sea, Florida, United States, 33308-4429
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I cancelled paid subscription before time is up and cannot access the programs.
On Feb. 21 2020 I purchased a 3-year subscription plan for $ 71.64. Inv.#01D56FXX-XXXX. Receipt #XXXX-XXXX. On Mar.18, 2020, I cancelled the subscription as I did not want it to auto-renew in 3 years. According to their terms, I should still be able to see the programs until my 3 yrs are up. I cannot. I have emailed them 4 times and called once-receiving no response. I cannot even get into my account (I wanted to remove my credit card info).
All I'm asking for is having access to what I paid for. If they can't give me that, then I would expect a refund (less the month I used it). I also want my card information removed from their website.
To whom it may concern,
We wish to let you know that we have reactivated the customer's access as soon as she sent us an email that she cancelled her account.
She can log in using the same username and password to watch on Crossflix.
We are just waiting for her replies on our email.
Please inform the customer to check her emails regarding the reactivation of her access.
Thank you so much and have a blessed day!
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email informing me that my subscription had been cancelled. I have received promotional emails. I have NOT received one email in response to all of those that I sent them; nor have I received a telephone call back in response to the message I left them. They are flat out lying! And frankly, I will be glad to be done with them. I am extremely disappointed in them. I thought they were a Christian group. There is no change whatsoever. I cannot access any shows and have attached a screenshot of what happens when I try. After signing in, clicking on MY ACCOUNT, I get the popup asking me to 'change password', "subscribe', and 'watch movies now'. If I try to watch a movie, it asks me to subscribe. These are both in the screenshot. There is no access to my information at all. I want my credit card removed from this site and now I just want my money back. If they want to deduct some from the month I watched, that's fine. But I'm through trying. I have deleted the channel from my TV. Thank you for trying to resolve this.
Hi ***,
I am not sure why you are not receiving all our replies. I have reactivated the access imemediately when she sent us an email that she cancelled her account and wants to regain access.
Anyway, we have already sent a refund and she will receive it within 5-10 business days.
I am so sorry for the miscommunication here even though I responded with all her emails. Maybe, all my emails went to spam folder. I am not sure.
God bless!
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the refund. By the way, I received emails from them stating they were refunding the money; but had never received any of the others they supposedly sent. Thank you!
Cross flux had a 3 year plan so I signed up for it. And they charged my credit card for the 3 year plan and I recieved an email from them stating that it was up for renewal and they were going to charge my credit card again so before they charged my card again I went in and chose cancel and I tried to contact them and even sent are ply email to them with the receipt showing that it had already been paid for 3 years and I asked them to fix the issue and I have not heard back from them I even told them I would be contacting you and still NO RESPONSE from them. All I ask for them to do is to UNLOCK THE CROSSFLIX APP and let me finish my 3 year plan .
Thank You
***.
Product_Or_Service: CROSSFLIX App
Order_Number: 04D4B4AX-XXXX
Contact by the Business Just UNLOCk THE CROSSFLIX APP and let me finish my 3 year plan.
To whom it may concern,
We just want to let you know that we have already reactivated the customer's account, 3 days ago. She wasnt just able to check it immediately.
We have just received an email from the customer that it's all working fine now.
Have a blessed day!
signed up for 60 day free tria, had trouble from the beginning, could not log in they had my debit card # called and emailed countless times
sighed up for 60 day free trial, could not sigh in password *** emailed them, and called them countless times NO response, now the 60 days is over now the first of this month they charged my debit card $10.99 I have already asked by email, and phone to refund our money, and close our account, Still no response, it's caused trouble with our bank, we are on a fixed income, we can't afford mistakes, the bank says the only way to stop them is for them to issue me a new card, that will cost money to, can you help us?
refund, and close our account!!!!!
Contact Name and Title: Mr. *** (CEO)
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***
Thank you for bringing this matter to our attention. This is the first time that that we became aware of this Subscribers' Complaint. It is our policy that if someone calls us that we respond within 24 hours, just like we are doing here. We have no record of this Subscriber either emailing or calling us. It's easy to unsubscribe from out website and we also help people to unsubscribe if they contact us and that information is in our FAQ and on Homepage. In this case the person did not unsubscribe within the Free Trail and would not normally be entitled to a refund, however it is our Policy to make everyone happy so we are going to Refund this Subscribers money even though we costs with our Merchant and Streaming Costs and will be out of pocket. We try our best to make all Subscribers aware of our Policy.
We haave refunded the charges made by us,
$10.99 x 3 and he will receive it within 5-10 days. God bless!
Forwarded message
From: ***
Date: Mon, Oct 15, 2018 at 5:22 PM
Subject: ***: thank you for taking care of this problem for us!! Very satisfied with the outcome!!! "Crossflix" when they would not respond by email, or phone we had to turn to you!!! They refunded our money but we still don't know if they closed our account, since they are not responding in any way!!! Case#XXXXXXXX
To:
I was unable to watch one movies without some problem.
I started 30 day trial on March 3rd. For 3 days or so I tried to watch Three different movies.
I had no sound on one and reported that to crossflix thur email. The name of that movie was Mr What. The other two movies stopped in the middle. So I canceled the trial. I haven't seen any charges on my credit card yet but have become concerned that this was a scam since I was unable to watch any of the movies.
That I would not be charged for free 30 day trial on my credit card
Thank you for your email and request for information. First, of all I want to point out that I checked the records and found that the Customer had a 30 Day Free Trial and canceled during the Trial Period so no money was ever deducted from her account (She was only subscribed for 2 days, I will put the attachment). Secondly, we have thousands of Subscribers that are with us an pay the monthly fee and have no problem accessing our content via 6 different apps and viewing from our won website. Please note that we are an internet based Television Network similar to Netflix and it can be that some people don't have a strong enough internet to have a service like Netflix, Amazon or Crossflix run properly. We are happy to give people the necessary information if they call us, we also have an extensive FAQ regarding what is required in terms of internet speed, etc in order to get good viewing on their Television. We really try to make everyone happy and if you look on our Facebook you can see that we respond to consumers within an hour and have a very high rating (Response Rate of better than 94%). We take every complaint seriously and have a four star out of five star rating on Roku which is where most people view our Content. If people could not watch our content as this consumer states we would not have thousands of subscribers nor would we have such high ratings on Facebook and Roku. Again, we take our reputation and Television Network very seriously and that is why we take the time to respond to your inquiry. God Bless, Patrick R Director of Customer Service
(The consumer indicated he/she ACCEPTED the response from the business.)
I have Netflix and never had a problem with seeing any movies like I did when trying to watch them on Crossflix. I am glad they are not
charging my credit card. Thank you Revdex.com for your
help.
I had canceled my free trial on 11/7 and I was still charged 10.99 for a subscription. I have attempted to reach the company.
I had canceled my free trial on 11/7 and I was still charged 10.99 for a subscription. I have email the company 3-4 times and even attempted to call as well.
I would be satisfied with my refund I have been asking for and getting no response.
The customer created her account on 24 October and received the 14 day free trial. The subscription was cancelled on 13 November after the account was billed on 7 November. Attempts were made to return her phone calls, but all were unsuccessful.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your help, Revdex.com. I did get my refund and the issue is resolved.
I sign up on line for Christian movies with cross flix. But I was unable to get it on my tablet so I try calling them and emailing them for two days now and I can not get them to return my calls or email. So I need to know if this is a real company because I give them my ckecking number for monthly payment after a 14 day free trial I even email them to cancel my subscription. Please help me I am on a fixed income and I just wanted to watch Christian movies.
Other (requires explanation) I do not want them to take any payment out of my account. I am a older lady on a fixed income and I can not afford it. Because I am un able to get the movies on my tablet anyway so way sure I pay for it?
The customer signed up for the free trial period of our movie library, and processed cancellation on her own. We have verified that her payment information has been deleted from our records, and reported this to the customer prior to the initiation of this Revdex.com dispute. We were responsive to the customer. No charges are expected to come out of the customer's account.