Crossings by Grandstay Waseca

Initial Business Response / [redacted] (1000, 12, 2015/07/18) */ To address the complaint filed against us we will begin by issuing the events that transpired on the Saturday morning in questionWe have recently acquired new owners to our property and much like anyone's first day everything is a learning process and human error often comes into playThe actions of that day transpired in our parking lot outside the supervision of our front desk personal this being so it becomes a case of one party's word verses anotherDo to this we agree the correct course of action was calling the police as you fore mentioned it became a legal issueBeing established as a legal issue we left it to the police discretionThe police informed us that the matter had been resolved between both partiesHowever we understand that you are frustrated and unsatisfied by the actions that took part on the day you stayed with usWe would like to address the public apology you requestedAlthough one was made in our lobby on the day of, we understand that it is difficult when in the heat of the moment to recall the transpiring's, also made a secondary apology was made to you and your family on our Facebook page for the events that transpired that dayHowever to you, your sister, her friend, and your granddaughters we again would like to apologize it is never our intent to have our guest displeased by our hotel nor our serviceAs we have assured you on these instances previously mentioned we will do everything in our power to keep this from happening againOur staff members have already been talked to on the matterAlthough our hotel staff is in a position of power however we prefer to show mercy to our new employees as they are only human and due to our lack of a manager at the moment they handled it to the best of their capabilities by allowing the police to take care of the personal engagement that transpired between you and the other guestRegardless of this we understand how you feel and realize that a vacation should be just that a vacationDue to the happenings on our property we would be more than happy to refund you the money paid to us upon your stayAll that we require is your contact information on how this may be sent to you be it check, or refund to your credit cardAgain we apologize that you had this happen to you in our parking lot and hope that your next vacation here or elsewhere be more enjoyable- The Management Staff at Crossings in Waseca Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) There were separate events and both events were witnessed by othersIf the hotel staff would have reacted in the correct manner on Saturday the Sunday incident would have been avoided all togetherI would like a full refund for both rooms and have sent an email with the address you can send the check toI hope this has been a learning opportunity and no other guests ever need to be afraid of being endanger while staying at one of your hotelsOnce the refund is received I will accept the response as there isn't much else I can do

Initial Business Response /* (1000, 12, 2015/07/18) */
To address the complaint filed against us we will begin by issuing the events that transpired on the Saturday morning in question. We have recently acquired new owners to our property and much like anyone's first day everything is a learning...

process and human error often comes into play. The actions of that day transpired in our parking lot outside the supervision of our front desk personal this being so it becomes a case of one party's word verses another. Do to this we agree the correct course of action was calling the police as you fore mentioned it became a legal issue. Being established as a legal issue we left it to the police discretion. The police informed us that the matter had been resolved between both parties. However we understand that you are frustrated and unsatisfied by the actions that took part on the day you stayed with us. We would like to address the public apology you requested. Although one was made in our lobby on the day of, we understand that it is difficult when in the heat of the moment to recall the transpiring's, also made a secondary apology was made to you and your family on our Facebook page for the events that transpired that day. However to you, your sister, her friend, and your granddaughters we again would like to apologize it is never our intent to have our guest displeased by our hotel nor our service. As we have assured you on these instances previously mentioned we will do everything in our power to keep this from happening again. Our staff members have already been talked to on the matter. Although our hotel staff is in a position of power however we prefer to show mercy to our new employees as they are only human and due to our lack of a manager at the moment they handled it to the best of their capabilities by allowing the police to take care of the personal engagement that transpired between you and the other guest. Regardless of this we understand how you feel and realize that a vacation should be just that a vacation. Due to the happenings on our property we would be more than happy to refund you the money paid to us upon your stay. All that we require is your contact information on how this may be sent to you be it check, or refund to your credit card. Again we apologize that you had this happen to you in our parking lot and hope that your next vacation here or elsewhere be more enjoyable. - The Management Staff at Crossings in Waseca
Initial Consumer Rebuttal /* (3000, 15, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There were 2 separate events and both events were witnessed by others. If the hotel staff would have reacted in the correct manner on Saturday the Sunday incident would have been avoided all together. I would like a full refund for both rooms and have sent an email with the address you can send the check to. I hope this has been a learning opportunity and no other guests ever need to be afraid of being endanger while staying at one of your hotels. Once the refund is received I will accept the response as there isn't much else I can do.