Crossline Truck and Auto Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Shall they refuse to provide me with my deposit back, I shall file another complaint or update this one Sincerely, [redacted]

The customer has committed fraud, selling our tradeWe are dealing with the matter right now

Hey [redacted] , Im sorry you feel this wayWhen I reviewed your file not only gave exactly what you asked for but went over and beyond for you: which was that you did not like the rims and tires that were on, you wanted more aggressive rims and tires which we did give you as well we included tonneau cover and a box liner, you barely covered the box liner, we only took dollars from you not dollars and our cost for all the add ons was way over As well we did discount the price of the truck for youif you wanted a second set of rims and tires than you should've mentioned it before making the deal and we could've easily added into your financingIf you want to come up with some money im sure we can put something together and give another set of rims and tiresgive us a call if you do decide on that option I will be more than glad to discuss with youthanks

We reviewed the file and your credit, we did our best to get an approval in place to get you back as much money as we can but unfortunately the bank capped us at the amount to finance so we were unable to put some cash in your pocketswhen they complained about the money we told them that they don't have to go with the deal, and we can take the vehicle back if they don't want itTell us why here

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ [redacted] bought this vehicle about weeks ago, when we did the deal we included dollars in mods to the vehicle that the customer wantedAs well yes he did complain about some scratches and dents, so we told him we will pull the dents and buff the vehicle but it will not look like new its a mustang and its black which is the hardest color to maintainwe have done everything that the customer asked us for and we have been the whole time accommodating to him [redacted] He is only complaining now because he beat it the car so bad and the transmission went on himwhen you modify vehicles and put intake exhaust and chip the engine and all this stuff we don't guarantee anything afterwardsWe told him that and it is his responsibility to look after the vehicle Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only modifications installed on the vehicle as of now are cold air intake, and throttle body spacerMost of the modifications mention are in the trunk of the car waiting for the exhaust from the dealer before install [redacted] To say that I beat the car so bad, is utterly ridiculousI put km on the car at this point and will obtain a statement from the transmission repair shop, stating what he told me, which was that the transmission damage was not from abuse, and certainly cannot be done in kmsI agreed with the dealership the vehicle did not need to look brand new, but they did not do any buffing of the vehicle, and what the hood was done unprofessionally and needs to be redoneThe primer under the paint is showing through [redacted] At no point did ANYONE ant crossline mention anything about performance parts damaging the vehicle, it was actually the sales managers idea too add aftermarket parts because I wanted a different model that came stock with a higher hp rating [redacted] What about the windshield that was damaged? Plus I have a signed receipt saying that I still don't receive the exhaust that is included in the $fore mentioned quoteThat is why the only performance parts on the vehicle is at the moment is an air intake and a throttle body spacer[redacted]

Complaint: [redacted] I am rejecting this response because: I was never told the money wasn't in the dealQuite the opposite you told me to come sign the papers as the cheque was being signedYour employees knew I wouldn't sign without the moneyStop lyingI also asked to squash the deal and get my truck back the day you told me there was no moneyyour employee told me that wasn't an option as the truck was no longer availablewhat's the truth!? You guys don't even have story straight amongst yourselves Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ Contact Name and Title: Rida General Manager Contact Phone: [redacted] Contact Email: [redacted] usually when a customer complains about issues with the vehicle, we make them book an appointment with our service department... get the vehicle in inspected and deal with the issue at that time. customer called complained tried to get him to come in to go over the truck and he would not come in and simply just wants us to pay for whole bunch of stuff that another dealer recommended him to change. As you know you can take a band new car to a service department and they will advise to change something every single time. when he picked up the vehicle it had 98,485km and we advised it had to go to the dealer before the 100,000 km is up for warranty work. he did not and that's why he had to pay out of his pocket. We told him and advised him before the sale to do that and it was his responsibility to take it in. We have no problem taking the vehicle back on trade, if he wants to he can reach me at the dealership Monday to Friday till 5pm. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did take the truck in after it was inspected, they said [redacted] over exaggerated the repair claim and I caused the damage by putting 30,000 km on it. As far as the warranty claim, sure I could have got warranty at the cost of 4300 dollars AFTER an inspection. Which it failed. There was no work needed as the codes were blanked when I picked it up. The engine codes came on shortly after the 100,000km mark The warranty would NOT have covered the plugged EVAP nor the catalytic converters. I agree I put km on it. Only 30,000. [redacted] .

If we owe you money, please get in touch with me and I will make sure you get your money back no questions asked*** *** Tell us why here

All I have is the financial paperwork they would not give me copies of the hand written agreement that they had me and I believe my wife initial for the agreement of purchasing the truck, tires and rimsWhen my wife asked Jesse about not having a copy of this Jesse said not to worry about it that everything would be taken care ofTheir paperwork reflects numbers that were given to the bank and you can't even tell that there was a $payment down for the truck, it says I have attached the paperworkAlso there is no way I ever told Jesse that I made a monthI only make $They had me run off all my statements of accounts and there is no way it added up to that so I don't even know where that number came from

Initial Business Response /* (1000, 5, 2015/06/23) */
[redacted] bought this vehicle about 4 weeks ago, when we did the deal we included 4000.00 dollars in mods to the vehicle that the customer wanted. As well yes he did complain about some scratches and dents, so we told him we will pull the dents...

and buff the vehicle but it will not look like new its a 2010 mustang and its black which is the hardest color to maintain. we have done everything that the customer asked us for and we have been the whole time accommodating to him [redacted] He is only complaining now because he beat it the car so bad and the transmission went on him. when you modify vehicles and put intake exhaust and chip the engine and all this stuff we don't guarantee anything afterwards. We told him that and it is his responsibility to look after the vehicle.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only modifications installed on the vehicle as of now are cold air intake, and throttle body spacer. Most of the modifications mention are in the trunk of the car waiting for the exhaust from the dealer before install. [redacted] To say that I beat the car so bad, is utterly ridiculous. I put 1200 km on the car at this point and will obtain a statement from the transmission repair shop, stating what he told me, which was that the transmission damage was not from abuse, and certainly cannot be done in 1200 kms. I agreed with the dealership the vehicle did not need to look brand new, but they did not do any buffing of the vehicle, and what the hood was done unprofessionally and needs to be redone. The primer under the paint is showing through. [redacted] At no point did ANYONE ant crossline mention anything about performance parts damaging the vehicle, it was actually the sales managers idea too add aftermarket parts because I wanted a different model that came stock with a higher hp rating. [redacted] What about the windshield that was damaged? Plus I have a signed receipt saying that I still don't receive the exhaust that is included in the $4000 fore mentioned quote. That is why the only performance parts on the vehicle is at the moment is an air intake and a throttle body spacer.[redacted]

We reviewed the file and your credit, we did our best to get an approval in place to get you back as much money as we can but unfortunately the bank capped us at the amount to finance so we were unable to put some cash in your pockets. when they complained about the money we told them that they...

don't have to go with the deal, and we can take the vehicle back if they don't want it. Tell us why here...

The customer has committed fraud, selling our trade. We are dealing with the matter right now.

my name is Rida and Im the general manager, you can call me anytime at work and I will make sure you get your 100 dollars if you have not gotten it yet. if I don't answer just leave me a message and ill make sure to call you back. Tell us why here...

Complaint: [redacted]
I am rejecting this response because: I was never told the money wasn't in the deal. Quite the opposite you told me to come sign the papers as the cheque was being signed. Your employees knew I wouldn't sign without the money. Stop lying. I also asked to squash the deal and get my truck back the day you told me there was no money... your employee told me that wasn't an option as the truck was no longer available... what's the truth!? You guys don't even have story straight amongst yourselves...
Sincerely,
[redacted]

Hey [redacted], Im sorry you feel this way. When I reviewed your file not only gave exactly what you asked for but went over and beyond for you: which was that you did not like the rims and tires that were on, you wanted more aggressive rims and tires which we did give you as well we included tonneau...

cover and a box liner,  you barely covered the box liner, we only took 500 dollars from you not 1500 dollars and our cost for all the add ons was way over 3000. As well we did discount the price of the truck for you. if you wanted a second set of rims and tires than you should've mentioned it before making the deal and we could've easily added into your financing. If you want to come up with some money im sure we can put something together and give another set of rims and tires. give us a call if you do decide on that option I will be more than glad to discuss with you. thanks

When I arrived to get the truck it was not the truck I looked at. It was filthy , full of scratches and was nothing to the agreement we made . When in financial department I made them go and get Ryan to...

come and write on the agreement about the lift and tires and rims and auto start which I gave them 700 dollars for. The truck they tried to give me was nothing of the agreement we made and the truck was not the one I looked at . The 2015 was also in way worse shape than the truck I am driving now . [redacted] [redacted] [redacted] on my first truck as I said and refuse to take possession of the 2015. The 2015 truck had no lift kit put in it all they did was put bigger tires on it , the rims were flat black , they wouldn't give me choice of tires , I didn't physically look at vin number on the 2015 and once I filed complaints with [redacted] and Revdex.com they removed the truck from their lot . I was also told the banks papers did not match the paperwork they gave me . They have refused to supply original paperwork telling me it's not on site any longer. [redacted]  I tried to have this reversed before any payments came out of bank and need to have this resolved. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.
Shall they refuse to provide me with my deposit back, I shall file another complaint or update this one
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/04/05) */
Contact Name and Title: Rida General Manager
Contact Phone: [redacted]
Contact Email: [redacted]
usually when a customer complains about issues with the vehicle, we make them book an appointment with our service department...

get the vehicle in inspected and deal with the issue at that time. customer called complained tried to get him to come in to go over the truck and he would not come in and simply just wants us to pay for whole bunch of stuff that another dealer recommended him to change. As you know you can take a band new car to a service department and they will advise to change something every single time. when he picked up the vehicle it had 98,485km and we advised it had to go to the dealer before the 100,000 km is up for warranty work. he did not and that's why he had to pay out of his pocket. We told him and advised him before the sale to do that and it was his responsibility to take it in. We have no problem taking the vehicle back on trade, if he wants to he can reach me at the dealership Monday to Friday till 5pm.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did take the truck in after it was inspected, they said [redacted] over exaggerated the repair claim and I caused the damage by putting 30,000 km on it. As far as the warranty claim, sure I could have got warranty at the cost of 4300 dollars AFTER an inspection. Which it failed. There was no work needed as the codes were blanked when I picked it up. The engine codes came on shortly after the 100,000km mark
The warranty would NOT have covered the plugged EVAP nor the catalytic converters. I agree I put km on it. Only 30,000. [redacted].